Tire Warranty Procedure

idstumped · November 14, 2018

Hi everyone, first time posting.

I recently purchase a used 2016 Yukon xl denali with 7500 miles on it. Had a slight vibration so I had the tires road force balanced at a independent shop. They determine one of the front tires was out of spec (34lbs) and needs to be replaced.

Called GM dealer for appointment to get tire replace under warranty and they informed me that it could take up to 6 weeks to get an answer if the tire will be replaced under the new car warranty. Reason for the length of time- they have to send the tire back to the manufacturer to get confirmation that defect of the tire is really a manufacturing defect.

Is this the usual procedure? I find it ridiculous that my car will be out of order for 6 weeks waiting for a tire warranty replacement.

Thanks

pronstar · November 14, 2018

I would call Michelin and deal with them directly. The warranty is thru them anyway.

IMHO 6 weeks is the dealer’s way of telling you that that they don’t want to deal with it.

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StinkyCheese · November 14, 2018

I just went through the process of having 3 out of 6 of my Michelin Defenders replaced. My set had 38k on them so Michelin is supposed to be reimbursing me 45% for the cost of the 3 tires. Call Michelin (if they're Michelin tires) and start the process. They'll give you some suggestions of shops in your area, for me Tire Kingdom ended up being a huge CF. Having told them the story of TK I asked if my local dealer who had a road force machine could do the warranty since they're the ones who found the bad tires in the first place. Michelin said that was fine (why the heck I couldn't have used the dealer in the first place is beyond me) and I had my front 2 tires checked out to make sure it was only 3/4 of the rear tires that were bad. One of the dealer employees used to work at a tire shop so he ended up talking to Michelin on my behalf found out all the paperwork that needed to be submitted and where to fax it to. If I remember right he told them the road force balance results and also the remaining tread depth. As well as a copy of the invoice for the new tires. Michelin said 4-6 weeks for a check to come in the mail. I got lucky in that the guy dealing with me at the dealership knew what he was doing, everyone else didn't have a clue and said they haven't done a tire warranty yet. I think there was also an option to have Michelin reimburse the dealer or something but I didn't go that route as I didn't want the warranty process to invalidate my cash back, rebate, or GM price match.

Maybe you having a Tahoe you won't have to repeat what you own multiple times to multiple people like I always end up having to do. Everyone always puts 1500 when I specifically say 3500 dually or 6 tires on my 3500 dually.

idstumped · November 14, 2018

Thanks guys for the fast response.

27 minutes ago, pronstar said:

IMHO 6 weeks is the dealer’s way of telling you that that they don’t want to deal with it.

that's the feeling I got.

Tires are Continentals so I will give them a call tomorrow morning and possibly get the process started through them.

I'll post the outcome

thanks again

idstumped · November 19, 2018

Talk about a load of sh***t!! Recent developments.

Talked with Continental Tire and they informed me that the manufacturing warranty on my tires is not transferable and since I bought the car second hand (only 7500 miles) I have no manufacturing warranty on the tires BUT they will cover 75% of the cost of the tire as a good will gesture. Thought that was rather decent.

So I thought my GM new car warranty would cover the tire since it is actually called "Base Warranty Coverage(includes tires)" and is 100% transferable, well like everything else, not so simple.

Talked to the dealer and to my "GMC ambassador" and both informed me that the tire is warranted by the manufacturer and pointed me to my warranty booklet that states:

<<<The tire manufacturer's limited warranty program, which can be obtained by calling or visiting the tire manufacturer's website or any authorized dealer, is in lieu of all other remedies or warranties,>>>

Basically means that the manufacturer's warranty is what is covering the tires and since it is not transferable my tires are not warrantied

Seems the GM warranty is 100% transferable, as I was told at the dealership when I purchased the Yukon, but once something goes wrong......

Really not impressed with GM

zrock · November 19, 2018

I think tire warranty sucks everywhere. Got a set of tires from Canadian tire. Less than a year later, tires swapped out once, 7 flats repaired, new set of rims, and finally a different brand of tire. All the work cost me more than a new set of tires and they still forced me to buy warranty again. After I said I didn't want it.

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pronstar · November 19, 2018

Talk about a load of sh***t!! Recent developments. Talked with Continental Tire and they informed me that the manufacturing warranty on my tires is not transferable and since I bought the car second hand (only 7500 miles) I have no manufacturing warranty on the tires BUT they will cover 75% of the cost of the tire as a good will gesture. Thought that was rather decent. So I thought my GM new car warranty would cover the tire since it is actually called "Base Warranty Coverage(includes tires)" and is 100% transferable, well like everything else, not so simple. Talked to the dealer and to my "GMC ambassador" and both informed me that the tire is warranted by the manufacturer and pointed me to my warranty booklet that states: is in lieu of all other remedies or warranties,>>> Basically means that the manufacturer's warranty is what is covering the tires and since it is not transferable my tires are not warrantied Seems the GM warranty is 100% transferable, as I was told at the dealership when I purchased the Yukon, but once something goes wrong...... Really not impressed with GM

What hate on GM?
This is an issue with the tire MFR.

The GM warranty info explicitly states that tires carry their own separate warranty.

This is no different than any other carmaker.

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MaverickZ71 · November 19, 2018

Tires are considered wear items, just like brake pads, batteries, bulbs, etc. The dealer MIGHT help the original owner replace those items during the bumper-to-bumper warranty period, IF they like you and you bought the vehicle there and they made enough money on the sale. But the 2nd/3rd/4th owners are out of luck, unless you negotiated some special warranty into your purchase price.

Remember, when you go to buy a like-new 'pre-owned' (USED) vehicle with low mileage, stop and think why it got traded back in so fast in the first place. At worst, you could be buying a flood car trucked in from a hurricane area. At best, you could still be buying someone else's problem car that they didn't want to fix or couldn't get fixed and wanted rid of.

idstumped · November 19, 2018

1 hour ago, pronstar said:

What hate on GM?
This is an issue with the tire MFR.

The GM warranty info explicitly states that tires carry their own separate warranty.

This is no different than any other carmaker.

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Do a Google search on GMC new car warranty and let me know where you find where it explicitly states the tires are warrantied by the manufacturer. You'll be able to find it somewhere but not on their promotional pages where they explicitly display the new car warranty as bumber to bumber(including tires).

You will quickly determine that it is easy to believe they are warrantied by GM.

Go take a look in the warranty booklet and find out where it states that info explicitly. You'll find it after 1.5 pages of how GM warranties the tires. It is almost a footnote after a great explanation of how GM warranties the tires.

Just promote the warranty as it is, 3 year bumper to bumper, and I'm fine with that.

The problem I have with GM is why state you warranty the tires but you really don't.

Smoke and mirrors selling snake oil.

idstumped · November 19, 2018

1 hour ago, MaverickZ71 said:

Tires are considered wear items, just like brake pads, batteries, bulbs, etc. The dealer MIGHT help the original owner replace those items during the bumper-to-bumper warranty period, IF they like you and you bought the vehicle there and they made enough money on the sale. But the 2nd/3rd/4th owners are out of luck, unless you negotiated some special warranty into your purchase price.

Remember, when you go to buy a like-new 'pre-owned' (USED) vehicle with low mileage, stop and think why it got traded back in so fast in the first place. At worst, you could be buying a flood car trucked in from a hurricane area. At best, you could still be buying someone else's problem car that they didn't want to fix or couldn't get fixed and wanted rid of.

Actually, my parents traded their car in with 8000miles because they had trouble getting out of it at their age, same with my uncle.

You are correct by stating that tires are a wear item and normal tire wear is not warrantied by GM or the manufacturer. What is warrantied is defaults in materials or workmanship. A out of round tire is not considered normal wear and is a manufacturing defect.

GM is misleading us to believe they warranty the tire with their 100% transferable "bumper to bumper 3 year warranty(including tires)" when in reality it is the manufacturer that warrants the tire. Why not promote it as it.really is?

What you wrote is the reality but it is not what I was lead to believe when purchasing the vehicle.

Buying a certified pre owned vehicle from the dealer should instill a certain amount of confidence with the purchase but the GM dealer has set me straight with that thinking.

KARNUT · November 19, 2018

I’m surprised that the dealer played ball at all. Tires like scratches in paint are things they easily can say got damage after purchased. Most dealers put new tires on used cars for resale. I would expect them to point me in their direction.

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diyer2 · November 19, 2018

We all make mistakes.

Tires are a minor thing to me, be glad it's not motor or transmission.

07VortecMax · November 19, 2018

I think the dealer and GM told you incorrect information according to the US warranty guide. The tires should be covered 100% for defects within the first 12,000 miles, then prorated after that.

MaverickZ71 · November 21, 2018

On 11/19/2018 at 12:40 PM, KARNUT said:

I’m surprised that the dealer played ball at all. Tires like scratches in paint are things they easily can say got damage after purchased. Most dealers put new tires on used cars for resale. I would expect them to point me in their direction.

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Yeah, they always used to put new tires (mostly the cheapest they could find) on a vehicle and service it before sale, back in the "good old days".

Around here (flyover country aka the midwest) anymore, they don't even change the oil or run it through a car wash/vacuum the interior, etc, most of the time. You trade it and, if your vehicle is any good at all, the next day, it goes on sale "as is" with a 14-30 day, 1000 mile 'warranty' where they will maybe pay 40-50% of what goes wrong as long as you buy their parts/use their service dept. Big whoop. One time I asked a salesman friend about the "100-point GM-certified inspected pre-owned cars" that you see advertised. He said don't bother, nothing is inspected or serviced, they just charge you $500-2000 more for the same vehicle with a slightly better 'warranty.'

[Of course, during this whole resale process, the total rolling wrecks go to the salvage yard, and the vehicles slightly better than that go to the auto auctions. And the newer hurricane/flood cars get shipped several states away for resale to folks who don't know any better.]