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Silverado won't consistently power trailer's rear camera

J-Stroke
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J-Stroke Enthusiast

J-Stroke

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On 8/24/2019 at 9:36 PM, Shannon said:

I’m having the same issue on my 2019 Sierra SLT, which I bought specifically with the 6.2L engine to tow our camper that we can’t tow safely now. GMC is no help at all. The dealership is no help at all. Maybe it’s time for a lawsuit.

I've been in this fight with GM since December with no success. My advice is to rely on your camera manufacturer. Furrion, Haloview and Voyager (ASA Electronics) are all coming up with fixes. I imagine yours is one of those. As to a lawsuit, I say go for it and, if you do, please keep me updated annually on the status. Sorry for the sarcasm, but as a lawyer myself I can tell when a battle isn't worth fighting and this is one. 

 

BTW, I have not heard from ASA Electronics since their earlier post on this thread, at which time they also offered to send me their prototype to test. 

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duke3k
duke3k

If anybody's interested here's a Before and After electrical comparison when using the ASA -"at the camera" fix to the Trailer light circuit:   (A) Before:   The oscilloscope is confirming t

Jack D
Jack D

I may be facing the same issue with our trailer next month. We have a Lance trailer with rear-facing camera and dash monitor that plugs into a power outlet. Works well in our 2012 Silverado, but we're

J-Stroke
J-Stroke

Phil, you are sort of correct; a) is the key factor. With the trailer connected to any other vehicle, the system woks perfectly. With the trailer connected to the Silverado, the system won't work even

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J-Stroke Enthusiast

J-Stroke

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3 hours ago, bshort said:

You do not need a back-up camera to safely tow a camper.  People have been safely towing for decades without them.  

Really? That's the best you have to offer? Why even post?

 

1)  People have been towing for decades without weight distribution hitches, anti-lock brakes, traction control, all-wheel drive, blind-spot monitors, lane departure warning systems and even automatic transmissions. Does that mean we should not take advantage of current technology to be safer? 

 

2)  It's a rear camera, not a back-up camera. A back-up camera only comes on when the tow vehicle in in reverse. But that brings up its other use, which is to assist in backing up in to tight spaces. Yes, I know, people have been backing up safely for decades.

 

3)  Whether the $400-500 camera is a "need" or a "want", the point is that it was bought on the rational assumption it would work. That a $60,000-70,000 tow vehicle can't adequately power it is an absurdity.

 

 

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Shannon New Member

Shannon

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22 minutes ago, J-Stroke said:

I've been in this fight with GM since December with no success. My advice is to rely on your camera manufacturer. Furrion, Haloview and Voyager (ASA Electronics) are all coming up with fixes. I imagine yours is one of those. As to a lawsuit, I say go for it and, if you do, please keep me updated annually on the status. Sorry for the sarcasm, but as a lawyer myself I can tell when a battle isn't worth fighting and this is one. 

 

BTW, I have not heard from ASA Electronics since their earlier post on this thread, at which time they also offered to send me their prototype to test. 

I realize a lawsuit is not feasible. I’ve just been telling everyone and posting all over about the crappy service and products GMC has. I’m in the process of swapping to a Ford. No more GM products for us. 

bshort Enthusiast

bshort

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28 minutes ago, J-Stroke said:

Really? That's the best you have to offer? Why even post?

 

 

 

 

My response was in regard to the "file a lawsuit" portion of the post.  Guess you could've just scrolled on by, but.....

Mike wisn Enthusiast

Mike wisn

Posted
Posted

I wired  battery 12 volt to a relay that switched from light circuit. Relay squeezed into the maker light hole just above the camera. Put on 2000 miles this summer without any issues. Total time spent was an hour. 

Ang New Member

Ang

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Posted

It is definitely a voltage problem. Just got a 2019 ltz and my wireless rear observation and side marker cameras all stopped working. After multiple tests and working past dusk I noticed the trailer running lights looked a bit dimmer than normal. Long story short the voltage going to the running lights is low. This camera is wired to the running lights. Has brought to illuminate the power light, but the camera needs a specific minimum voltage to work. You can verify by hooking up a truck that works and connect a voltmeter to measure the voltage. Then do the same with the 2019 Silverado. It will be lower. The issue now is getting Chevy to address it. The other solution is connecting the camera to the trailer battery instead of the running lights. 

Jack D Enthusiast

Jack D

Posted
Posted
On 8/26/2019 at 8:19 PM, J-Stroke said:

I've been in this fight with GM since December with no success. My advice is to rely on your camera manufacturer. Furrion, Haloview and Voyager (ASA Electronics) are all coming up with fixes. I imagine yours is one of those. As to a lawsuit, I say go for it and, if you do, please keep me updated annually on the status. Sorry for the sarcasm, but as a lawyer myself I can tell when a battle isn't worth fighting and this is one. 

 

BTW, I have not heard from ASA Electronics since their earlier post on this thread, at which time they also offered to send me their prototype to test. 

I was also offered the prototype, but haven't received anything to date. We're not towing again for several more weeks, but it would be nice to have the fix before we go, so we can test it prior to the end of the camping season. The good thing is that the factory mirrors on the 2019's are very good for towing.  

VDR928 Enthusiast

VDR928

Posted
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1 hour ago, Jack D said:

I was also offered the prototype, but haven't received anything to date. We're not towing again for several more weeks, but it would be nice to have the fix before we go, so we can test it prior to the end of the camping season. The good thing is that the factory mirrors on the 2019's are very good for towing.  

Which type of Camera do you have?  Furrion sent us a prototype and it worked great on a 6,000 mile trip! Solved the whole problem.

VDR928 Enthusiast

VDR928

Posted
Posted
1 hour ago, Jack D said:

I was also offered the prototype, but haven't received anything to date. We're not towing again for several more weeks, but it would be nice to have the fix before we go, so we can test it prior to the end of the camping season. The good thing is that the factory mirrors on the 2019's are very good for towing.  

Which type of Camera do you have?  Furrion sent us a prototype and it worked great on a 6,000 mile trip! Solved the whole problem.

J-Stroke Enthusiast

J-Stroke

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28 minutes ago, VDR928 said:

Which type of Camera do you have?  Furrion sent us a prototype and it worked great on a 6,000 mile trip! Solved the whole problem.

Jack and I both have the Voyager which is made by ASA Electronics. ASA was a bit behind Furrion in coming up with a fix. ASA has offered Jack and me the opportunity to test the prototype for free. We've accepted the offer but have not yet received our prototypes.

Ang New Member

Ang

Posted
Posted

Same issue. Definitely a voltage problem. My trailer lights run dimmer plugged into the 2019 Silverado. I wired the trailer camera to the trailer battery and it works. This proves it is a power issue not an interference issue. 

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