Contacts from phone not syncing

[Col. Brown]

No dealer as of yet. Maybe next week...

[Vicarod]

I'll see if I can find my invoice.

If I do, I'll post it.

Push them for a new radio. 

[Col. Brown]

Thank you Vicarod, will do!  They have wanted to me to bring the truck in but this is my busy time and hate to let loose of it.  They give me a loaner but it's just not the same nor does it have my tool box with tools I need occasionally.  I will push for new radio, thanks...

[GMCustomerService]

On 4/25/2020 at 8:10 AM, Col. Brown said:

Thank you Vicarod, will do!  They have wanted to me to bring the truck in but this is my busy time and hate to let loose of it.  They give me a loaner but it's just not the same nor does it have my tool box with tools I need occasionally.  I will push for new radio, thanks...

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Aleigha W. 

[Greg G]

Just picked up a new AT4 HD on May 19/20. $92700(Canadian) truck. Infotainment system sucks balls. My wife and kids listen to me better. Not a happy customer.

 

[Col. Brown]

This really is junk!  Mine is consistently inconsistent!!!  More often than not doesn't know what I am saying and asking for!  Previous trucks were so much better!  Comment about wife and kids was too funny...

[NVPackFan]

Recently bought a 2020 Silverado LTZ, I'm having the exact same problem with contacts not syncing. Dealer has tried to fix it, but GM doesn't have an answer. Further, when I'm streaming  Pandora via CarPlay it will suddenly stop playing. Unplugging and reconnecting the cable doesn't help, only shutting down the truck works. This error message sometimes displays: "The operation couldn't be completed (Swift.Sting error 1)."  Anyone have this problem? The new infotainment system stinks.  

[ajwineski]

Having same issue on my 2020 Silverado and having same issue, very frustrating. One time the contact is there, next time it is not.  Only way to get all the contact to show up is to plug in phone and use apple car play, which i dont always like doing.  Hope Chevy gets their act together on this, this should be simple. 

[mjablonski24]

I had the same issue. When you hit “Pair”, be patient and wait a few minutes for the contacts to sync. I had over 400 contacts. Just takes awhile.  

[cmmeadows87]

Any further updates on this issue? 19 HC with the same issue today. I was talked to my wife and it showed her number but showed another contacts name. Many contacts were missing also. I “forgot this device” and repaired and that seemed to fix my issue for now. 

[Shawn Murphy]

I have a 2016 Yukon SLT and the IntelliLink constantly drops ONE phone number from my contacts, which happens to be the most frequent number I call.  Started about 4 weeks ago.  I have reset personal data, reset to factory settings, all of them.  Once I pair again, the number is there.  Two hours later, it’s gone.  Drives me insane.  Guess I’ll have the dealership pull their hair out over it.  

[2019 RST SILVERADO]

Same issue here 2019 Silverado haven’t had any issues till I finally added my wife’s phone now I have nothing. Neither phone will show contacts. All of my favorites show up but no contacts 

[CopperDropper 805]

Add another one to the list! A 2020 GMC 2500HD AT4. The truck itself is great but the "consistent" inconsistencies with the contacts pairing from my iPhone 11 is driving me nuts! This is simply unacceptable from a $70+ K vehicle. I get a lot of positive comments and inquiries about this vehicle, but this synching issue is the one thing I warn potential customers about when they ask about my ownership experience with this vehicle. GM really needs to get their act together on this. 

[RRonin]

I just bought a 2020 LTZ and I'm having this issue as well. 

[deolsunny533]

I tried everything. Unpair, re-pair, etc etc. When I try to initiate the sync from the truck, nothing happens. When I try on my phone, the option isn’t there as it should be (and as it is on my wife’s Honda).