Power assist step not working

TinIndian69 · February 2, 2020

I bought a 2020 Denali the beginning of January and since the dealer didn't have one on hand they found one at another dealership. I took it because it was the color I really wanted and had to wait for them to get it. The night I picked it up the salesman said there was a problem. The power assist step didn't work on the drivers side which ONLY needed a motor which was ordered and be in in 7 - 10 days. I thought ok, it is the color I want and it only needed a motor, I needed to wait for the tonneau cover so I thought the cover could be put on when they installed the motor. Long story short, a week ago Friday my wife dropped the truck off since I work out of town and they gave her an Equinox to drive till the truck was done. That night she was told they needed to order a module for it which would be in Monday or Tuesday and she could still "enjoy" the loaner, I call it a little POS. I called Wednesday and asked about the truck and module, I was told it still hadn't shown up and the guy now says whenever we replace the motor on the steps we replace the module, would have been nice if they ordered it with the motor when I received the truck! Saturday rolls around and still no word. I call about the truck and am told the module still hadn't come in. I was a little aggravated and said in another week the dealership will have the truck more than me, I was then told the manager will call me next week to explain.

My question is has anyone else had problems with the steps and am I being fed a line of BS because there are no real mechanics anymore just a bunch of parts changers that go by what they are told by the computer?

Also what is the best thing to do to keep these steps in working order once I get it back from the dealer or should I scrap them and put on a regular non moving steps like I had on my 2016 SLT All Terrain? It had the 6" rectangular chrome which I really liked till some idiot decided to run a red light and wipe the front end off it.

Rocz3cqg · February 2, 2020

I just power wash underneath and that is all I have ever done to the power steps that I have had.

cltsig · February 2, 2020

Mine have worked fine for 13 months. I think twice they were confused and one stayed deployed but after a door open/close, all good.

Dnt · February 23, 2020

I have had 2 other GM trucks with the power boards and never had an issue with them. I have seen in the past where the boards are easily damaged by careless operators in service centers by the carlifts. One guy had some aftermarket suspension work done and they ruined both his power boards. Special precautions must be taken to not put any pressure on the board itself when lifting the truck for service. Maybe yours was damaged by impact or improper lifting?

TinIndian69 · February 26, 2020

I've been out of town and unable to access the forum, I thank you all for posting. Just an update I still don't have my truck since the "module" has no ETA. I have contacted GM customer service and I get the song and dance from them that they have no ETA and no way of getting a module. The only thing they have done is get me into a 4 cyl LT Silverado yesterday after much bitching at one of the manager of customer services. She said she would TRY to get me into an equivalent truck - apparently GM doesn't think much of the Denali. 4 cyl Silverado LT equivalent? maybe I'm over reacting but after a month of my truck sitting at the dealership I am at my wits end.

I even told customer service to pull a module off the line from a truck being built and let a dealer wait for the truck. No deal "GM doesn't do that". " Parts are allocated per vin number and my case has been escalated to the highest level."

So here I sit having no idea when I will see my truck, paying for it monthly and driving a 4 cyl Silverado. I really don't like lawyers and I am not sure I would get any different results except throwing money down the old lawyer hole. I am in Ohio and reading the Ohio Lemon law it doesn't come close to it relating to my situation.

As I told the manager "I expected more from GM."