Problems With RealTruck.com

[unit]

I ordered a Weigh Safe Hitch from realtruck.com on the Saturday after I bought my truck.  Afterwards, I realized that I really needed a weight distribution hitch and that the Weigh Safe wasn't weight distributing.  I called RealTruck the first thing Monday morning and ask them to cancel the order and the support person said she'd try.  Half an hour later, I received an email saying the order had already shipped and it was too late to cancel but to call when I received it and they would give me a return authorization to ship the hitch back to them.  I've been trying since it was received to get the return authorization with no luck. Ten days later I'm still get a runaround each time I call saying they're working on it but never any concrete action. I'm calling my credit card company this morning to involve them before 30 days has elapsed.

 

I did a google search for them and see that realtruck.com has many complaints and a very low satisfaction rating on the WEB. 

 

Just a heads up before  members here decide to do business with them.

[jjackkrash]

I have bought two Tonneau covers from them, one just last week, and got good customer service.  They were johnny-on-the- spot on both transactions and gave me a very good price.  The last one was drop shipped from the factory and arrived with a cracked plastic fitting on the drain tube (not a big deal) but they immediately arranged with the factory to ship a replacement part at no charge no questions asked.  I am completely satisfied.  

 

Have you tried calling? 

 

Also, the world is falling apart, maybe they are short on staff.  

[unit]

I've called five times, I have a ticket number requesting the return and each time I call I get a "we're working on it" answer.  It's been 11 days and no headway has been made.  Does that sound like good service? I also have emails with the same runaround but no return authorization or  return label. I've never had a problem like this before with any other vendor - it's worrisome.