New Radio Part number for those with infotainment issues

[tommy2wheels]

Hey everyone, 2019 TB Custom - I had infotainment issues for over 1 year, black screen, touchscreen not working, rear view cam going off while backing up, etc... I think they have me fixed now, the regional tech worked with China for some diagnostics and finally with covid delays came up with a new radio which has a new part number. I was skeptical as this was the 4th radio that was in the truck (also replaced touchscreen and serial cable between display and radio) but its been over a month and a half and not a single issue. I could not go more than a few mins to about 2 weeks without an issue before. 

 

If you are having similar issues you might want to drop this part number for your dealership - 84799522

 

Hope this helps someone else out and saves a ton of frustration for you. 

[Agustin Blanco]

Hey Tom,

i keep having issues. the part number 84799522 is the one to be replaced? 

Thanks 

Agustin

[Zman88]

On 9/24/2020 at 2:56 PM, tommy2wheels said:

Hey everyone, 2019 TB Custom - I had infotainment issues for over 1 year, black screen, touchscreen not working, rear view cam going off while backing up, etc... I think they have me fixed now, the regional tech worked with China for some diagnostics and finally with covid delays came up with a new radio which has a new part number. I was skeptical as this was the 4th radio that was in the truck (also replaced touchscreen and serial cable between display and radio) but its been over a month and a half and not a single issue. I could not go more than a few mins to about 2 weeks without an issue before. 

 

If you are having similar issues you might want to drop this part number for your dealership - 84799522

 

Hope this helps someone else out and saves a ton of frustration for you. 

Just Purchased a 19 Trail boss out of state, and experienced this problem. I live in WNY as well, would you mind sharing which dealership and technician solved the problem for you?

[tommy2wheels]

On 2/1/2021 at 1:15 PM, Zman88 said:

Just Purchased a 19 Trail boss out of state, and experienced this problem. I live in WNY as well, would you mind sharing which dealership and technician solved the problem for you?

I went to Keller Chevrolet  3600 GENESEE STCHEEKTOWAGA, NY 14225. I'm still having problems even with the new radio, I haven't been back. I'm just over it. My recommendation to you is to take it to dealer often, log all your work slips, take pics and video with your cell for proof. Once its been in and out 6-8-10 times reach out to lemon law lawyer. I went with Kimmel & Silverman. Process takes a while but having the work orders and proof should get you a settlement, take some of that money and go to an after market radio shop, for under 1k they can isolate the chevy junk, install new radio and add amp + sub.