Update : Infotainment screen black when remote start

[RobinChris]

Another problem to add to my list.

 

Only happens when I do the remote start. After I unlock, enter, press the start button, throw it in drive and leave, the infotainment screen remains black and unresponsive. No music, no nothing until I actually shut off the truck and restart it with the push button.

 

Are we out of the days where we can pull off the battery cable to "reset" the system?

 

This just started this last weekend. Was not in for any repairs, no work, nada.

 

 

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Update:

 

Further to this, the heated seats stopped working during remote start, the system stopped recognizing my phone being plugged in, and the Auto Stop feature stopped working.

 

Took to the dealer today, all is well again. All of these failures were the result of software and the entire truck needed to be reprogrammed.

 

This was under service bulletin #20-NA-199

 

I'm in Canada, so not sure if the bulletin codes are the same in the U.S. ,  but if you're experiencing any or all of these failures, this is the solution.

Edited November 3, 2020 by Chris trithardt
Update on problem and fix