2018 Silverado High Country wireless charger not working!!

[Tom Schaech]

I’ve noticed in the last few weeks my wireless charging pad in the armrest will not charge my iPhone XR. I have it in an Otterbox Defender case. It has never laid in there flat; I know it was working a few weeks ago. I see where this is a common complaint—is there a fix without messing with the dealer?

[GMCustomerService]

On 7/30/2022 at 10:19 PM, Tom Schaech said:

I’ve noticed in the last few weeks my wireless charging pad in the armrest will not charge my iPhone XR. I have it in an Otterbox Defender case. It has never laid in there flat; I know it was working a few weeks ago. I see where this is a common complaint—is there a fix without messing with the dealer?

This is certainly not what we like to hear, Tom Schaech.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: Tom Schaech/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
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[newdude]

On 7/30/2022 at 10:19 PM, Tom Schaech said:

I’ve noticed in the last few weeks my wireless charging pad in the armrest will not charge my iPhone XR. I have it in an Otterbox Defender case. It has never laid in there flat; I know it was working a few weeks ago. I see where this is a common complaint—is there a fix without messing with the dealer?

 

 

Does it charge without the case on?