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10 speed Transmission Hot - Please help

ArthurW
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TrueBlue Enthusiast

TrueBlue

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Posted

Can the Manager give you a number to call at GM?

 

Does anyone know of a department at GM that handles cases like this?

 

Barring that, can you get all the documentation pertaining to your visits at that dealership regarding this issue, and take it all to another dealer? We are not confined to the dealership that we buy the truck from as you probably already know. And the dealerships do compete with one another for business, in sales, service, and warranty work.

 

 

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SVG
SVG

https://www.amazon.com/Etekcity-Lasergrip-774-Non-contact-Thermometer/dp/B00837ZGRY?th=1   OP,   I've towed my 5K# boat over Montana mountain passes and never came anywhere near 25

ArthurW
ArthurW

Hey, no. My dealership seems to be completely useless - I haven't been able to get them to do anything. For the last few months they were "waiting on parts" because supposedly they had ordered the val

ArthurW
ArthurW

That is the plan for tomorrow, I threw my tractor on my trailer and I am going to tow that tomorrow to work, sneak out for a couple hours, drive it for an hour or so and dump it off at the dealer for

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ArthurW Enthusiast

ArthurW

Posted
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Posted
2 hours ago, TrueBlue said:

Can the Manager give you a number to call at GM?

 

Does anyone know of a department at GM that handles cases like this?

 

Barring that, can you get all the documentation pertaining to your visits at that dealership regarding this issue, and take it all to another dealer? We are not confined to the dealership that we buy the truck from as you probably already know. And the dealerships do compete with one another for business, in sales, service, and warranty work.

 

 

After our argument today I doubt he's going to be helpful to me at all lol. Yes, I have everything documented and that's my only other plan of action which is to take it to a dealer about 45 minutes away from me to see if they can give me a hand on it.

The dealer I'm dealing with now has a reputation of being TERRIBLE to deal with, (now I find out about it lol) but apparently the one down the road might be better, so I guess I'll give them a try. That said, I shouldn't have to, this should be a fairly straight forward escalation process. *shrugs*

SVG Enthusiast

SVG

Posted
Posted

Damn, you've got to be beyond frustrated. It looks like you have documented things well. Not sure where you reside but Lemon laws exist for a reason and that documentation, should it become necessary, will come in handy.

 

Not sure which manager you're dealing with but if it's the Service manager and he doesn't call you back as promised with a clear plan to make it right I'd speak with the General manager. Then the owner if that yields no fruit.

 

After that it's Defcon 5. Banging the drum with GM corporate. I'd start with the CEO. Contact a Lemon Law attorney if that option is available to you (and you've satisfied the requirements). Banners on a trailer parked in front of the dealership.

 

My comments may seem like I fly off-the-handle easily. I don't.

ArthurW Enthusiast

ArthurW

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Posted (edited)
10 minutes ago, SVG said:

Damn, you've got to be beyond frustrated. It looks like you have documented things well. Not sure where you reside but Lemon laws exist for a reason and that documentation, should it become necessary, will come in handy.

 

Not sure which manager you're dealing with but if it's the Service manager and he doesn't call you back as promised with a clear plan to make it right I'd speak with the General manager. Then the owner if that yields no fruit.

 

After that it's Defcon 5. Banging the drum with GM corporate. I'd start with the CEO. Contact a Lemon Law attorney if that option is available to you (and you've satisfied the requirements). Banners on a trailer parked in front of the dealership.

 

My comments may seem like I fly off-the-handle easily. I don't.

 

Lol me neither, I'm a really agreeable guy but this is just getting to the point of being ridiculous and I'm beyond frustrated. I feel like I've tried everything and gone out of my way to try and help.

 

I haven't reached out to the general manager. I have been dealing with the service manager. I believe if it's anything like the service department will be fruitless as well.

 

I live in Canada, we really don't have much for lemon laws, but I do have the ability to deal with CAMVAP (which I'll avoid for now as it really seems to be a biased system) and just flat out taking them to court which I guess is an option and fortunately for me my wife works at a large legal firm so access to lawyers won't be an issue.

 

I'd prefer to just solve the issue, so for now I think my next best course of action will be taking it to the next closest dealer (about 45 mins from me) to have them look at it and see if they can come up with something. I mean, if it comes to going Def-con 5 so be it, but I'd really rather not.

 

EDIT: I appreciate the kind words though, it reassures me that I'm not being unreasonable here. My good nature makes me feel guilty after an hour or two of cooling off lol.

 

 

Edited by ArthurW
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mjm-1957 Enthusiast

mjm-1957

Posted
Posted

Well it doesnt work. I have no idea how to attach something to a post . The bulletin number you should have them check is 22-NA-182, document ID number 6147440. It pertains to the problem that you are having. Hope this helps.257 is much too high.

TrueBlue Enthusiast

TrueBlue

Posted
Posted

Can one of you guys find that detailed image the document mentions and post it here please? It will also give you something specific to look for on your truck Arthur.

ArthurW Enthusiast

ArthurW

Posted
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Posted

The picture provided in the TSB isn't very good:

645b2fb1143744a261e127c8dee6ce04.png

But I'm going to have a better look at it sometime this weekend and see if I notice anything.

mjm-1957 Enthusiast

mjm-1957

Posted
Posted

Follow the path of the cooler lines and make sure they are not restricted or kinked in any way.Don't keep driving it with the temps that high. Fluid will degrade and loose all the additives  and lubrication properties put in it to protect the transmission. Just check it yourself and stop dealing with that crappy dealer.

ArthurW Enthusiast

ArthurW

Posted
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Posted
21 minutes ago, mjm-1957 said:

Follow the path of the cooler lines and make sure they are not restricted or kinked in any way.Don't keep driving it with the temps that high. Fluid will degrade and loose all the additives  and lubrication properties put in it to protect the transmission. Just check it yourself and stop dealing with that crappy dealer.

 

I'll do that this weekend, and see if I can find anything. I appreciate it a lot.

TrueBlue Enthusiast

TrueBlue

Posted
Posted (edited)

You're right, it's hard to tell. The most obvious possibility is what I circled. But I'm really not sure. Please let us know what you find. and where exactly it is if you do find it.

 

 

 

 

 

kinkedTrannyLine.jpg

Edited by TrueBlue
ArthurW Enthusiast

ArthurW

Posted
  • Author
Posted
11 minutes ago, TrueBlue said:

You're right, it's hard to tell. The most obvious possibility is what I circled. But I'm really not sure. Please let us know what you find. and where exactly it is if you do find it.

 

 

 

 

 

kinkedTrannyLine.jpg

I'm actually looking at the alldata description for removal/replacement of the cooling lines and they look to be all metal lines on my application. I'll follow up with what I find.

GETGONE Enthusiast

GETGONE

Posted
Posted

Not sure where/what that hose is from just that picture, but that kink is a problem no matter WHAT line it is for. It's killing flow!

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