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Posted

Hey everyone, my 2019 Chevy Silverado 1500 LT 4WD is currently in the dealer shop because of a popping and knocking sound coming from the engine. After diagnosis, the service technician determined I had a failed lifter on #5 cylinder due to a bent rod. Im not sure if I am reiterating it correctly, but the repair cost is going to be astronomical. I was quoted for lifter replacement and possible cam shaft replacement at the tune of $12,000. I was also told if I wanted a complete engine replacement it would be $18,000. That’s not even the most absurd part. Parts themselves are only $3,000 to $6000. Labor was quoted at $9,000. This is ridiculous. My truck is sitting at 57,000 miles and unfortunately I am out of the 5 year warranty window from when I bought it in 2020. Is there anyway to negotiate the cost of labor down? Anyway to get GM involved to own up to faulty equipment?

Posted

Contact a different shop and get a quote.


That dealership must have really really high hourly labor rates.

Posted
1 hour ago, BMtruck said:

Hey everyone, my 2019 Chevy Silverado 1500 LT 4WD is currently in the dealer shop because of a popping and knocking sound coming from the engine. After diagnosis, the service technician determined I had a failed lifter on #5 cylinder due to a bent rod. Im not sure if I am reiterating it correctly, but the repair cost is going to be astronomical. I was quoted for lifter replacement and possible cam shaft replacement at the tune of $12,000. I was also told if I wanted a complete engine replacement it would be $18,000. That’s not even the most absurd part. Parts themselves are only $3,000 to $6000. Labor was quoted at $9,000. This is ridiculous. My truck is sitting at 57,000 miles and unfortunately I am out of the 5 year warranty window from when I bought it in 2020. Is there anyway to negotiate the cost of labor down? Anyway to get GM involved to own up to faulty equipment?

 

 

Dealer can try running an out of warranty calculator they have access to.  GM will either pay something or nothing.  You are out by time but "in" by mileage so its "possible" GM would participate to some extent, but can't say for sure without the dealer trying it.  

 

As for the labor, its not "ridiculous" if you understand that the book time is 32.1 hours for doing lifters and camshaft.  So I'm thinking they added some time to cover their ass for any issues, or they have like a $280/hour labor rate.  Which is crazy if you are in the US.  Sounds like Canadian pricing.    

 

Just the lifters its 9.5 hours for just the left bank, its 11.2 hours for just the right bank, or 14.5 hours to do both at the same time, no camshaft. 

 

Posted

Im in the US. I understand 30 hours is what they would need

5 hours ago, newdude said:

 

 

Dealer can try running an out of warranty calculator they have access to.  GM will either pay something or nothing.  You are out by time but "in" by mileage so its "possible" GM would participate to some extent, but can't say for sure without the dealer trying it.  

 

As for the labor, its not "ridiculous" if you understand that the book time is 32.1 hours for doing lifters and camshaft.  So I'm thinking they added some time to cover their ass for any issues, or they have like a $280/hour labor rate.  Which is crazy if you are in the US.  Sounds like Canadian pricing.    

 

Just the lifters its 9.5 hours for just the left bank, its 11.2 hours for just the right bank, or 14.5 hours to do both at the same time, no camshaft. 

 

I understand it takes 30 hours. From what I’ve heard, taking the engine apart and putting it back together sucks. Im in the US. That hourly rate is what baffles me. Now do I ask the dealer or GM directly to run an out of warranty calculator?

Posted

I’m a little troubled about the diagnostic. Did the pushrod bend? Did the lifter fail? Or did the camshaft fail? I would see what GM says about helping out here. There’s a known problem with these engines. Once that’s resolved. I would shop around for prices. There are engine rebuilders. Jasper comes to mind. If you’re frustrated maybe a used engine and unload. 

Posted

Wow it is post like this that make me want to move into something newer with a warranty, i really don't know what i would do in this situation! I just got a quote for replacing 2 rear shocks for almost 700 dollars with 2 Bilstein shocks. So nearly 20k for an engine replacement doesn't sound so far fetched these days. I think many of us just forget like how our grocery food has doubled in price the last 6 years, so hasn't repairing a vehicle.

 

It is getting to a point though were i would rather spend the 8k or so a year in monthly payments on something new then spending 20 grand on something old, facts are that 18k is not far from what a 2019 LT Silvy is worth, in working condition of course! The other issues is if you have the dealer do it, the same parts that failed because of the engine fuel management crap, will have the potential to happen again.

  • Trade-in Value: $21,100
  • Private Party Sale: $24,000 – $26,000
  • Retail/Dealership Price: $27,000 – $29,200
Posted
6 hours ago, BMtruck said:

Im in the US. I understand 30 hours is what they would need

I understand it takes 30 hours. From what I’ve heard, taking the engine apart and putting it back together sucks. Im in the US. That hourly rate is what baffles me. Now do I ask the dealer or GM directly to run an out of warranty calculator?

 

 

Are you in a big city?  Like where I am, downtown and immediately surrounding its $200-280/hour.  Luxury brands its 240-300/hour.  Further out in the "sticks" its $170-220/hour.  Independent shops are all over $100/hour near me, most in the 130-160/hour.  Costs are up for everyone.

 

 

Posted

Contact GM customer service, explain your problem, have a written quote available to either fax or email. Have the VIN number on hand as well. Ask directly for some type of relief on the cost. Even mention a replacement engine. I know it has worked before for some folks. 

Posted
56 minutes ago, BIGDOGx said:

Wow it is post like this that make me want to move into something newer with a warranty, i really don't know what i would do in this situation! I just got a quote for replacing 2 rear shocks for almost 700 dollars with 2 Bilstein shocks. So nearly 20k for an engine replacement doesn't sound so far fetched these days. I think many of us just forget like how our grocery food has doubled in price the last 6 years, so hasn't repairing a vehicle.

 

It is getting to a point though were i would rather spend the 8k or so a year in monthly payments on something new then spending 20 grand on something old, facts are that 18k is not far from what a 2019 LT Silvy is worth, in working condition of course! The other issues is if you have the dealer do it, the same parts that failed because of the engine fuel management crap, will have the potential to happen again.

  • Trade-in Value: $21,100
  • Private Party Sale: $24,000 – $26,000
  • Retail/Dealership Price: $27,000 – $29,200

My new vehicle days ended in 2017. For less than a vehicle payment in the following 8 years I accumulated 7 vehicles that some were handed out. Most of my vehicles are north of 150K miles. My trip vehicle is closing on 170K miles. I’m slowly looking for its replacement. If it fails on my 4 yearly trips. There it will stay. It’s pretty liberating. Add the insurance savings. My average daily driving without trips is 18 miles a day. I don’t worry about resale value anymore or where I park. I once told my wife I will always have a car payment. I haven’t had one in 8 years. I discovered that a ten year old vehicle drives the same as a 5 year old vehicle. Who knew. That’s how I handled the mostly unreliable new vehicles they sell these days. I wait for them to get some years on them look at average reliability. Then pay a depreciated price. 

Posted
51 minutes ago, Phantom 4D said:

Contact GM customer service, explain your problem, have a written quote available to either fax or email. Have the VIN number on hand as well. Ask directly for some type of relief on the cost. Even mention a replacement engine. I know it has worked before for some folks. 

The dealer is running a claim through GM as a part of their Policy Evaluation Tool, as we speak. The service manager was on the other end telling me it would be 24 Hrs before they hear back on what GM will participate in. As stated by others, it’s a known issue for lifter malfunctions. The service advisor said he was very familiar with GMs and others PET processes and seemed confident. The vehicle was bought new in January 2020 meaning the warranty expired January 2025. The mileage is currently under the warranty mileage for 60,000 but we know they take which ever comes first. I’ve heard people having similar issues and out about the same time for warranty, but being under mileage and getting GM to fully cover the repairs as a part of “good will” assistance. If they deny the claim, I have an offer for 25k and another potential machine shop quote for less than 8k plus deleting the AFM which is a common culprit for these problems.

Posted
1 hour ago, BIGDOGx said:

Wow it is post like this that make me want to move into something newer with a warranty, i really don't know what i would do in this situation! I just got a quote for replacing 2 rear shocks for almost 700 dollars with 2 Bilstein shocks. So nearly 20k for an engine replacement doesn't sound so far fetched these days. I think many of us just forget like how our grocery food has doubled in price the last 6 years, so hasn't repairing a vehicle.

 

It is getting to a point though were i would rather spend the 8k or so a year in monthly payments on something new then spending 20 grand on something old, facts are that 18k is not far from what a 2019 LT Silvy is worth, in working condition of course! The other issues is if you have the dealer do it, the same parts that failed because of the engine fuel management crap, will have the potential to happen again.

  • Trade-in Value: $21,100
  • Private Party Sale: $24,000 – $26,000
  • Retail/Dealership Price: $27,000 – $29,200

You’re exactly right. I have an offer for 25k if there assistance comes back with 0%. I also have a quote for 8k from an actual engine shop ~1 hour away that is willing to rebuild and delete the AFM and convert it back to DFM. Since it sounds like thats a majority of these issues.

Posted
1 hour ago, newdude said:

 

 

Are you in a big city?  Like where I am, downtown and immediately surrounding its $200-280/hour.  Luxury brands its 240-300/hour.  Further out in the "sticks" its $170-220/hour.  Independent shops are all over $100/hour near me, most in the 130-160/hour.  Costs are up for everyone.

 

 

So, the rate is $225 which isn’t terrible but they are clocking it for 40 hrs. Thats why I am hoping GMs PET program will help alleviate some or most of the cost. I like the truck, but not enough to through 12 - 18k. Might as well sell the truck at point.

Posted
15 minutes ago, BMtruck said:

You’re exactly right. I have an offer for 25k if there assistance comes back with 0%. I also have a quote for 8k from an actual engine shop ~1 hour away that is willing to rebuild and delete the AFM and convert it back to DFM. Since it sounds like thats a majority of these issues.

 

Just make sure you know who is doing the work, and if they have done it before, and have a trail of happy customers. I cant stress enough how many hack mechanics there are out there clai9kming they can rebuild an engine, make sure you do your due diligence making sure the guy knows what he is doing and has the references to prove it! 

Posted
1 hour ago, BIGDOGx said:

 

Just make sure you know who is doing the work, and if they have done it before, and have a trail of happy customers. I cant stress enough how many hack mechanics there are out there clai9kming they can rebuild an engine, make sure you do your due diligence making sure the guy knows what he is doing and has the references to prove it! 

I appreciate it. I got another quote locally for a remanufactured engine + labor with a 3 year 100k mile warranty for 9k flat with a $500 rebate. Very reputable business in my area and they do good work.

  • Like 1
Posted

Guys, thank you so much for the help! Dealer called back and is willing to participate $7,000 towards lifter and cam shaft replacement. Basically complete engine rebuild. Our cost will be 5k. These replacement parts will be covered by a 3 year 36,000 mile warranty.

  • Like 1

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