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Gmpartsdirect.com

hodo78

By hodo78
in Vendor & Product Reviews

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hodo78 Enthusiast

hodo78

Posted
Posted

I recently placed a order with GMPD. Reading this board, everyone had there own opinion about them. I saw bad and good experiences.

 

So I thought I would add mine.

 

I ordered $800.00 worth of merchandise from them, they stated that everything I ordered would have to be special ordered and could take a few more than the stated 7-10 days average delivery time.

 

So I said the heck with it and ordered it because I couldnt find better prices, even with the shipping.

 

I ended up getting all my merchandise in under 10 days in perfect condition.

 

So I give them a solid "9" in my book.

 

The only reason I don't give them a "10" is that I think they should have some sort of phone support which they do not. The only way to reach them is email, and it did take them 3 days to get back to me when I emailed a question regarding some parts I was interested in.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted

Can't get them to answer any email questions. I went to another company because of it to buy a lot of accessories.

hodo78 Enthusiast

hodo78

Posted
  • Author
Posted

Like I stated earlier, it did take them 3 days to get back to me on the email i sent. So I guess that was definitly a negative. I am big on customer service and 72 ours to answer a simple shipping question is way to long IMO.

 

But again, they did answer.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
Like I stated earlier, it did take them 3 days to get back to me on the email i sent. So I guess that was definitly a negative. I am big on customer service and 72 ours to answer a simple shipping question is way to long IMO.

 

But again, they did answer.

At least you did get an answer.

 

Call me crazy but I would think that if you were a company selling parts over the net and only had email support... you might want to answer the emails you get! Seems like a pretty simple solution to me. I actually had an order in the shopping cart, waiting for a clarification on an item. I never heard back from them so I sent the question again. Still no answer.

 

Their site is nicely done. Pretty easy to navigate. Prices are not bad. Sounds like you got your parts as promised. A little more email support and they would probably pick up a lot more sales.

 

Hopefully they have somebody scouting this forum to see the feedback. If so maybe they can teach that guy to answer their emails! :thumbs:

hodo78 Enthusiast

hodo78

Posted
  • Author
Posted
Like I stated earlier, it did take them 3 days to get back to me on the email i sent. So I guess that was definitly a negative. I am big on customer service and 72 ours to answer a simple shipping question is way to long IMO.

 

But again, they did answer.

At least you did get an answer.

 

Call me crazy but I would think that if you were a company selling parts over the net and only had email support... you might want to answer the emails you get! Seems like a pretty simple solution to me. I actually had an order in the shopping cart, waiting for a clarification on an item. I never heard back from them so I sent the question again. Still no answer.

 

Their site is nicely done. Pretty easy to navigate. Prices are not bad. Sounds like you got your parts as promised. A little more email support and they would probably pick up a lot more sales.

 

Hopefully they have somebody scouting this forum to see the feedback. If so maybe they can teach that guy to answer their emails! :wtf:

 

 

 

Agreed!

  • 2 months later...
jnbkosmo Enthusiast

jnbkosmo

Posted
Posted

Has anyone ordered from gmpartscheaper.com?Their site is like gmpartsdirect.com but everything I priced through them is cheaper.I priced the br. aluminum pieces to replace my woodgrain.

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
Has anyone ordered from gmpartscheaper.com?Their site is like gmpartsdirect.com but everything I priced through them is cheaper.I priced the br. aluminum pieces to replace my woodgrain.

No, but I had great luck through gmaccessoriesstore.com

cm5 Enthusiast

cm5

Posted
Posted

yea i like them a lot. quality parts cheaper than most places. i do agree customer service is hit or miss. i email them a few times before and emails are usually repsonded to in about 2-3 biz days. if you dont supply a VIN, they pretty much wont get back to you. almost like its too much work. altho once they did email me back and ask for the VIN.

s10473 Enthusiast

s10473

Posted
Posted

I was a Gmpartsdirect.com shopper untill I got turned on to Gmpartshouse.com. I ask a question and the same day I get an answer via email or if I call I talk to the same guy Gene who runs the company. Quicker shipping and a little better on the prices than Gmpartsdirect.com. Just my $.02

Zembonez Senior Enthusiast

Zembonez

Posted
Posted
That is nuts, customer service is very important to our clients! Hell we have a live voice on Sat and Sun.

I agree with the Duck! ANYBODY can sell you a part. It's the service that separates the good from the bad.

Wingnut Senior Enthusiast

Wingnut

Posted
Posted
That is nuts, customer service is very important to our clients! Hell we have a live voice on Sat and Sun.

 

Yep. I'm pretty sure I bought my stuff from you on a weekend. :lol:

  • 3 weeks later...
RVJ Enthusiast

RVJ

Posted
Posted

I'm not really impressed with the customer support. Usually takes 3-5 days to get email response. They cancelled my special order for parts on 2-25 and I've never received a credit or refund for my paypal. I've sent 2 emails to customer support asking when I should expect my refund and I can't get an answer. I'll not shop there anymore. I hate to be ignored.

  • 2 weeks later...
ScottyBoy Enthusiast

ScottyBoy

Posted
Posted

I've emaild gmpartsdirect 3 times now inquiring about a part and still no response. All I get is the automated response immediately after I send the email, "blah blah, we have your email and will get back to as soon as possible, blah". And NO phone number whatsoever to contact them??? WTF? I think these reasons are enough to convince me not to deal with them. Customer service should be your number one priority, to them it obviously isnt. I'm not gonna deal with them, and I wouldn't recommend anyone else buy from them either, its a big gamble.

  • 1 year later...
JoshRDavis.84 Senior Enthusiast

JoshRDavis.84

Posted
Posted

I just recieved my order from them. just the chrome mirror caps. I ordered on a sunday and my order shipped on the 10th business day, which the site says it may take 7-10 days to ship. I had a good experience and would purchase from them again. I did not however make any attempt to contact them so I cannot comment on customer service.

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