Credit Due Where Credit Earned..

[old-chevy-dude]

I would like to thank the member here that fixed my OnStar issue..

 

I can't reveal his user-name or any info about him because he could get in trouble with his employer for handling my situation, But he is due my thanks publicly for his assistance.

 

 

see this thread for history: http://www.gm-trucks.com/forums/index.php?showtopic=129598

 

 

Dealer had my truck twice, once for 2 and once for 3 days trying to fix this issue, I spend nearly 4 hours on 7 different calls and call backs from OnStar tech support, all with no real resolution to my problem, parts were changed in the truck (and I kinda feel like it was done without need).

 

 

this member stepped in, as his job is related to this field, and in 2 PM messages, contact to the dealer and made a simple setting change fixed ALL my OnStar issues in under 5 minutes.

 

 

my OnStar system now works 100% correctly, thanks to him.

 

 

OnStar was of no help, the dealer dropped the ball several times, and it has taken 2 dealer trips and nearly 6 months to correct what was simply a configuration issue with my OnStar module.

 

 

OnStar did offer me a 1 year free extension for their service to be effective the day my first free year ends, but only after I ripped them apart this morning for their incompetence and complete lack of training in this matter.

 

 

 

 

The person that help asked me not to say who he was, but I feel the need to publicly thank him, he sensed my frustration at the run around I was receiving and offered to help possibly putting his job at risk for stepping outside the parameters of the dealer to GM TAC relationship and going over the dealerships head to resolve the issue.

 

So to that member, I thank you very much..

 

Marc-

[SparkySparks]

It's great that your issue was resolved and that someone who truly knows their job and cares about the customer stepped up.

[Stevens03]

Good to know when someone cares

[Superperv23]

Glad you got it fixed and someone was will to go out of their way for you

[beave84]

I would like to thank the member here that fixed my OnStar issue..

 

I can't reveal his user-name or any info about him because he could get in trouble with his employer for handling my situation, But he is due my thanks publicly for his assistance.

 

 

see this thread for history: http://www.gm-trucks.com/forums/index.php?showtopic=129598

 

 

Dealer had my truck twice, once for 2 and once for 3 days trying to fix this issue, I spend nearly 4 hours on 7 different calls and call backs from OnStar tech support, all with no real resolution to my problem, parts were changed in the truck (and I kinda feel like it was done without need).

 

 

this member stepped in, as his job is related to this field, and in 2 PM messages, contact to the dealer and made a simple setting change fixed ALL my OnStar issues in under 5 minutes.

 

 

my OnStar system now works 100% correctly, thanks to him.

 

 

OnStar was of no help, the dealer dropped the ball several times, and it has taken 2 dealer trips and nearly 6 months to correct what was simply a configuration issue with my OnStar module.

 

 

OnStar did offer me a 1 year free extension for their service to be effective the day my first free year ends, but only after I ripped them apart this morning for their incompetence and complete lack of training in this matter.

 

 

 

 

The person that help asked me not to say who he was, but I feel the need to publicly thank him, he sensed my frustration at the run around I was receiving and offered to help possibly putting his job at risk for stepping outside the parameters of the dealer to GM TAC relationship and going over the dealerships head to resolve the issue.

 

So to that member, I thank you very much..

 

Marc-

 

Very glad it got fixed.. and to the person that helped.. your a good dude ... I love this forum more everytime I get on.. Its nice to belong to a place that is not filled with a bunch of kids talking about how there Ipad has an app that can jerk them off, but has real people helping each other out.

[old-chevy-dude]

what's more impressive to me is that it was because of this forum that my issue was corrected.

 

had I not ranted about the problem here I might (I know I would) still be dealing with it..

 

 

--

 

 

the dealership and OnStars "problems" with fixing such a minor thing do not build confidence in their respective organizations..

 

This may seem like a small trivial thing, but if they have such issues with something this small and trivial, how do bigger issues get handled? Food for thought.

 

--

 

 

I'm not upset per-say, I love my truck and for the most part I haven't lost faith in GM, like I did in Chrysler and Ford with respect to their lacking customer service levels and inability to build, repair, and troubleshoot issues with their vehicles. GM (a representative of) stepped up and fixed the issue.. That says tons for the person, and for the company.. If it wasn't for him as stated I would still be in the trenches with this which would sour my feelings toward GM..

[Wingnut]

Outstanding man. Good to know that some people still take pride in what they do...Enough to a point where they'll help when they aren't required to (or they aren't getting paid for it for that matter).

 

Good deal, and to the member that helped you.

 

I would like to thank the member here that fixed my OnStar issue..

 

I can't reveal his user-name or any info about him because he could get in trouble with his employer for handling my situation, But he is due my thanks publicly for his assistance.

 

 

see this thread for history: http://www.gm-trucks.com/forums/index.php?showtopic=129598

 

 

Dealer had my truck twice, once for 2 and once for 3 days trying to fix this issue, I spend nearly 4 hours on 7 different calls and call backs from OnStar tech support, all with no real resolution to my problem, parts were changed in the truck (and I kinda feel like it was done without need).

 

 

this member stepped in, as his job is related to this field, and in 2 PM messages, contact to the dealer and made a simple setting change fixed ALL my OnStar issues in under 5 minutes.

 

 

my OnStar system now works 100% correctly, thanks to him.

 

 

OnStar was of no help, the dealer dropped the ball several times, and it has taken 2 dealer trips and nearly 6 months to correct what was simply a configuration issue with my OnStar module.

 

 

OnStar did offer me a 1 year free extension for their service to be effective the day my first free year ends, but only after I ripped them apart this morning for their incompetence and complete lack of training in this matter.

 

 

 

 

The person that help asked me not to say who he was, but I feel the need to publicly thank him, he sensed my frustration at the run around I was receiving and offered to help possibly putting his job at risk for stepping outside the parameters of the dealer to GM TAC relationship and going over the dealerships head to resolve the issue.

 

So to that member, I thank you very much..

 

Marc-

 

Very glad it got fixed.. and to the person that helped.. your a good dude ... I love this forum more everytime I get on.. Its nice to belong to a place that is not filled with a bunch of kids talking about how there Ipad has an app that can jerk them off, but has real people helping each other out.

 

 

There's an app for that?

 

 

*runs off to iPad store*

[truckofwinandawesome]

its good to know that there is SOMEONE working at GM with a Fully working Brain, and cares enough to help a customer that needed help. whoever you are, that helped Old-Chevy-Dude, we need 10,000 MORE of you!

[Zane]

what's more impressive to me is that it was because of this forum that my issue was corrected.

 

You have no idea how much it made my day to read this- honestly. Glad to hear your issue was fixed.

[palukie]

I hope I get the same help you did. I have called OnStar about my OnStar App not communicating with my truck. Since I just got my new phone I thought it would be cool to have that app. OnStar had me do a bunch of things and could not get it to work. The girl helping me was pretty kool. They have escelated it to the mobile app team, she said that someone should be getting in touch with me in a few days. We'll see if anything happens, if not , then it's another call and more time wasted.

[NitroCherokee]

Stop wasting your time calling OnStar, take your vehicle into the dealership. You paid good money for that ride and it has a warranty use it. OnStar will not fix this

 

I hope I get the same help you did. I have called OnStar about my OnStar App not communicating with my truck. Since I just got my new phone I thought it would be cool to have that app. OnStar had me do a bunch of things and could not get it to work. The girl helping me was pretty kool. They have escelated it to the mobile app team, she said that someone should be getting in touch with me in a few days. We'll see if anything happens, if not , then it's another call and more time wasted.

[old-chevy-dude]

Listen to this man. OnStar was zero help, their people are not trained or equipped to deal with this.

 

 

Stop wasting your time calling OnStar, take your vehicle into the dealership. You paid good money for that ride and it has a warranty use it. OnStar will not fix this

 

I hope I get the same help you did. I have called OnStar about my OnStar App not communicating with my truck. Since I just got my new phone I thought it would be cool to have that app. OnStar had me do a bunch of things and could not get it to work. The girl helping me was pretty kool. They have escelated it to the mobile app team, she said that someone should be getting in touch with me in a few days. We'll see if anything happens, if not , then it's another call and more time wasted.

 

[Z45]

I had numerous problems with Onstar during the first year of ownership of my 09 CTS. I had it at the dealer and had things changed but problems persisted so it was nearing the end of the 1 yr period so I tried to cancel. They had my CC on file. When I called to cancel they said it was too late to cancel the charge for the next month. Well to not going into all the details, it did not cancel and I got nothing but the run-around with the telling me a credit would be issued that never was and so on. Finally after several months of haggling with them I got is resolved. Then the phone calls started trying to get me to re-up, trying to scare me that I would die in my car if I had a accident and Onstar was not there to come to my rescue. It was a nightmare dealing with them. I mentioned this to my salesman whom I know very well and he told me he has heard this before and it seems to be related to Onstar out sourcing a lot of customer service.

[BigBlueLB756]

If any of you ARE one of the people or know someone who is willing to go "above and beyond" what the job usually calls for, THANKS TO YOU for keeping alive what this country used to be before the "it's all about me" people took over.

 

I humbly salute you.