OnStar RemoteLink App: No remote start option?

[gone_fishing]

I recently setup my website login for OnStar on my 2014 GMC Sierra SLT. Everything seems to be working fine as I see my oil life, tire pressure, etc. I then went and downloaded the RemoteLink app on my Motorola Droid X2. I was able to sign in on the app and view the same diagnostics that are on the website. Under the "Remote" page when running the app, I have 'Lock', 'Unlock', 'Horn & Lights', and 'Stop Horn & Lights'. There is no 'Remote Start' option even thought the vehicle comes with factory remote start that has been confirmed working with the key fob. Any ideas?

[GMC-AT]

give it a few days... log out and try again. I believe it takes a day or so...

[DRS 95 Silverado]

Just looked at it on my phone. It shows it.

[OnStar Advisor]

gone_fishing,

 

As previously suggested, try logging out of the app and back in. If that does not solve the issue for you, I would be happy to investigate it. Feel free to PM me your account number / VIN, and I will contact you directly to assist further. Thanks!

 

-Sara, OnStar Advisor

Social Media Team

[CMSMITH]

I have the same problem on my 2012 Chev Malibu LTZ.  When I first purchased the vehicle and used the free 3 months of Onstar it was an option.  I recently received an offer to try 3 free months again - and it does not show remote start as an option any longer, while I do believe it to be factory installed on my car.  Please help!

Edited September 22, 2020 by CMSMITH

[TSC2018]

I had the same issue. Log out of the app and log back in. That will fix it.

[Mike 8004]

2011 same problem