2015 Sierra HD rusting / peeling undercoating on frame

[Fireresque]

I have a new 2015 2500 GMC Denali, only two months old and the rust on the frame is a bit much, dealer already inspected it and said " this is normal and all the trucks on the lot have the rusting frames" Otherwise the truck is great.

[20L8TSierra24]

There is a TSB for the 1500's for the same reason. This is NOT normal

[14SLTZ71]

Seems like GM doesn't learn from their mistakes.

[Fireresque]

I have contacted gm and complained about this and they issued a case number and said they would have a specialist call me back. No call. I did hear back from the dealership. They said I have two recalls on the truck but they will not do anything on the frame issue. They have offered to buy a can of 3M undercoating and give it to me to fix it myself! How is that for just buying a $65K truck.

[14SLTZ71]

I have contacted gm and complained about this and they issued a case number and said they would have a specialist call me back. No call. I did hear back from the dealership. They said I have two recalls on the truck but they will not do anything on the frame issue. They have offered to buy a can of 3M undercoating and give it to me to fix it myself! How is that for just buying a $65K truck.

That is pathetic. Seems like, as soon as you made the purchase you became just another number to them. Just shows you how they really feel about getting your business. You could have bought from any dealership and any brand but you choose them, this is how they repay you, with a $10 can of 3M undercoat.

[Fireresque]

I have been advise By an x employee of GM not to apply the undercoat the dealer is giving me unless the put it in writing. If GM does extend the current service bullion to the 2015's and I have applied the 3M, they can wash there hands of it.

[14SLTZ71]

I have been advise By an x employee of GM not to apply the undercoat the dealer is giving me unless the put it in writing. If GM does extend the current service bullion to the 2015's and I have applied the 3M, they can wash there hands of it.

After all the issues with the 2014 1500 undercoat, It amazes me that GM would come out with the 2015 2500 with the same issue. Apparently they don't care!

Correction: nothing about GM amazes me anymore, their quality and customer service sucks lately!!

[1997SierraSLT]

GM doesn't need to produce a quality vehicle if consumers keep paying top dollar for their product.

 

GM's main objective: get the consumer to spend an outrageous amount of money on a vehicle, then warranty the vehicle just up to MTBF. Then GM shall keep fingers crossed the consumer will continue to purchase their product on the premise that if the vehicle has a GM badge, it must stand for perceived quality and reliability.