Brand new Tahoe......frame rusting after 2 weeks!

[angelovic1]

Hi Everyone. I posted this yesterday as a follow-up to an old topic. I'm new here....so I'm not sure if that's right and if anyone would see it. Any recommendations you all have would be great.

 

Basically, I just bought a brand new 2013 leftover Tahoe on July 22. After only 2 weeks and one tiny rain (Car's parked in the garage) I am blown away with the amount of rust that is suddenly popping up on the frame. I contacted the dealer and they referred to #P10281D which has nothing to do with rust on the frame. It only has to do with component rust. That's not something I'm concerned with at all. I have always been loyal to GM and between myself and my family, we have 8 Chevy trucks. To make sure I wasn't losing my mind, I looked under my 2005 Trailblazer (200k miles) and my wife's 2007 Equinox (100k miles) and there is hardly a single spot of rust anywhere on the frame. I travel to northern Vermont frequently during the winter and I already know this is going to be a huge problem. To make matters more difficult, I actually took a plane all the way to upstate NY where I purchased the vehicle so bringing it back to that dealer 600 miles away is out of the question. (It was the only one I could find.) I'm attaching photos of the underbody rust. Any advice would be great. I want to make sure this gets reported and fixed early on especially before winter. I called GM but the rep claims there are no issues he's aware of. I, on the other hand, found a series of issues that pertain to this with regards to Silverado, Tahoe and Suburban having faulty undercoating. What do you all think? I guess the next stop is to file a formal complaint with the State and NHTSA but I'd rather just get this resolved. Please let me know what you guys think. I really appreciate it.

[newdude]

Nothing new and its just surface oxidation/rust nothing to fret over and go to NHTSA as its not a saftey issue, so don't over react. Have your dealer look up PI0564D its for wax coating peeling, and can be repaired under your bumper to bumper warranty. The PI covers 2011-2014 Chevrolet Avalanche, Express, Silverado (All Series), Suburban, Tahoe.

[RyanbabZ71]

File a complaint with the NHTSA? Why?

 

First you need to go to your dealer and have them try and work through it even if it's not the dealer you bought it from.

[fondupot]

Looks like a normal Chevy frame to me...

[angelovic1]

_{Hey Ryan. Thanks so much for your response. I was more just concerned with who to file something with to get it on record. It seems like everyone is brushing it off and trying to say it's a time issue until I let them know the car is only 2 weeks old. I actually mentioned that code to the local dealer. I'm going to bring it in next week. He did say that normally they would send a bigger job like that back to the selling dealer since big warranty repairs count against them? I'll keep you posted and let you know what they say. Thanks again. Carl}

_{Hey Ryan. Thanks so much for your response. I was more just concerned with who to file something with to get it on record. It seems like everyone is brushing it off and trying to say it's a time issue until I let them know the car is only 2 weeks old. I actually mentioned that code to the local dealer. I'm going to bring it in next week. He did say that normally they would send a bigger job like that back to the selling dealer since big warranty repairs count against them? I'll keep you posted and let you know what they say. Thanks again. Carl}

[angelovic1]

fondupot, do your frames actually look like that? I don't have one that does out of 8 vehicles with a ton of miles?

[angelovic1]

It wasn't sitting that long. The manufacture date was fall of last year. (Stamped in the door.) The truck had 25 miles with no rust when I picked it up. This all just showed after a rain. This is why I find it so odd.

[lodihoseman]

Corrosion warranty. Press the issue with a local dealer.

 

Sent from my GT-P5210 using Tapatalk

[RyanbabZ71]

The dealer is giving you bs about having to send it back to the other dealer. Sounds like the next step in the chain is gm customer service

 

I am not brushing it off just making a point to follow the steps to get it fixed. Everyone would love to start with the president of gm but I don't think She has time to deal with each individual issue.

 

That is why there is a dealer, customer support, regional reps, etc

 

Good luck

[angelovic1]

Okay. I'll keep you posted on what they say when I bring it down. Appreciate your help. Have a nice weekend.

[RyanbabZ71]

Just an FYI our 08 Tahoe we had from feb 08-April 2012 looked about half as bad as yours does.

[GMCustomerService]

Hello angelovic1,

 

I am truly sorry to learn that you are having concerns with rust on your recently purchased 2013 Chevrolet Tahoe. I see that you mentioned you'll be taking your vehicle into your local dealership. I'm happy to gather your information and document your concerns within our system or follow-up with your dealership on your behalf. If you'd like our assistance, please send a private message here on the site with your VIN and contact info.

 

Regards,

 

Andraya

GM Customer Care

[2017SierraSLT]

You can easily fix that yourself using a can of GM 12346501. That's not bad at all, but not something I would expose to salt until its properly recoated.

[MB2008LTZ]

That does not look like "surface rust" to me..!

[ditty]

I checked under my 2013 Silverado and the frame doesn't have any rust on it.It is a 4 wheel drive Z71 with 5000 miles on it. I had a 2004 Z71 that i traded for this one and the frame never had any rust on it ? Looks like your Tahoe was in a flood ? Take it back to the dealer and they will redo the undercoating on the frame.

 

Good luck,