GM Reliability and Dependability -New Reports, Mixed Results

[Gorehamj]

John Goreham
Contributing Writer, GM-Trucks.com
2/24/2016

Do you want the good news or the bad news first? Let's do the good news. Buick was the third-ranked premium brand in the just-released 2016 J.D. Power Vehicle Dependability Study. GMC also did well, finishing 5th overall. GM also had the most durable vehicle in the Large SUV category with the GMC Yukon and the top heavy duty truck was the Chevy Silverado HD. Over at Consumer Reports, Buick was ranked seventh overall among the 30 U.S. vehicle brands.

Ready for the bad news? Pricey Cadillac was called "Worst" by Consumer Reports for predicted reliability and ranked 24rth overall. Only Land Rover was lower among luxury brands. Fiat Chrysler, Jeep and Dodge were at the bottom along with Mitsubishi. This is the group Cadillac falls in with. That is not good company for a brand trying to sell a premium product as a fashion accessory. Cadillac does a bit better finishing right at about the average line on the J.D. Power list.

GMC is 23rd out of 30 on Consumer Reports Ranking, and Chevy is 20th. Both brands do much better on the J.D. Power list.

The J.D. Power list looks back three years and has a heavier emphasis on problems like "Can't pair my cell phone via Bluetooth." The Consumer Reports listing is more intensive, and the group both reports the total problems reported on its surveys, and also looks ahead based on the trend over the past years for each brand. You can see the J.D. Power report right here. Consumer Reports is available by on-line subscription, or you can buy the magazine to see the details of its report.

 

 

 

 

 

[Shawn5800]

I feel like these types of charts could be swayed very easily. The average guy/girl driving their Silverado around and the tire pressure light comes on. They realize it and fill the tire back up to set point. Someone else who cant be bothered to do so or does not have the common sense to open the manual brings it to the shop and that logged "repair" gets jumbled into these reports.

 

Does anyone know how these reports get calculated?

[Gorehamj]

Not arguing, just offering the answer: http://www.jdpower.com/resource/us-vehicle-dependability-study In my opinion, "I can't make my cell phone work" is not a car defect. I like the CR report better for that reason.

[MikeNH]

The JD Power is a bit slanted because it does count all manner of things that is probably people not doing their homework to understand their new vehicle.

 

As for Consumer Distorts, I could give a crap what a bunch of yuppies from Connecticut think about brands. If I want to know which toaster will heat up my pop tart fastest they're great but as a gearhead I can't get behind their strictly analytical rating system for cars.

[diyer2]

Neither are accurate so why bother. But I will show a copy to my neighbor who owns 3 Fords.

[truckofwinandawesome]

The JD Power is a bit slanted because it does count all manner of things that is probably people not doing their homework to understand their new vehicle.

 

As for Consumer Distorts, I could give a crap what a bunch of yuppies from Connecticut think about brands. If I want to know which toaster will heat up my pop tart fastest they're great but as a gearhead I can't get behind their strictly analytical rating system for cars.

 

not only that, they have an EXTREME Bias towards Imports (ESPECIALLY Honda and Toyota)