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Steering wheel paddles not working

Gmcga

By Gmcga
in Troubleshooting & Recalls

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Gmcga Enthusiast

Gmcga

Posted
Posted

Only had truck about 2 wks and today steering wheel paddle quit working. Volume will go down but not up but wont show up on dash screen or big screen. Left paddle which does favorites says no fav saved but i can see them on big screen????

lefty421 Enthusiast

lefty421

Posted
Posted

Only had truck about 2 wks and today steering wheel paddle quit working. Volume will go down but not up but wont show up on dash screen or big screen. Left paddle which does favorites says no fav saved but i can see them on big screen????

 

I just had the exact same issue with my truck this morning.

 

Did you find out what caused your issue?

Gmcga Enthusiast

Gmcga

Posted
  • Author
Posted

Nope, hasnt done it again since. Only thing i can figure is not letting the main screen go through coming on process. I jumped in a crunk it straight up. I know it sounds dumb but only reason i can come up with. Only other prob i had was my truck was running and i took key out of ignition from passenger side and screen wouldnt go off even after i locked doors. Started it up again and turned truck off and screen went off. I guess its just sensitive all i can come up with. Other than that great truck

lefty421 Enthusiast

lefty421

Posted
Posted

That's good to hear. Hopefully, my issue goes away on its own too.

 

Not sure if the starting sequence had anything to do with it though..... it happened to me and I used remote start to start my truck this morning.

pm26 Senior Enthusiast

pm26

Posted
Posted

 

I just had the exact same issue with my truck this morning.

 

Did you find out what caused your issue?

Does China or Mexico and associated quality control (or lack of) help?

  • 3 weeks later...
Rme2513 Enthusiast

Rme2513

Posted
Posted

I have similar problem my left side for favorites some times when you hit it it will not change the station but if you hit it again it will jump two channels I think there is a communication problem between the BCM and the radio but with all the problems I have had I really don't wanna go back to the dealer and listen to there BS

Newell33 Enthusiast

Newell33

Posted
Posted

I had a similar issue on my 2014. The volume controls were the only buttons that worked properly. The others either took multiple presses or were delayed. I never used them for that reason. Sorry, but these trucks are garbage.

  • 5 weeks later...
lefty421 Enthusiast

lefty421

Posted
Posted

Just to followup, my problem went away the next time I drove the truck and has not happened again.

It appeared to just be a computer/software glitch that went away with a reboot/restart.

harveyfamily Enthusiast

harveyfamily

Posted
Posted

I've had this happen before but was odd was when I went to turn off the truck and restart it, the annoying startup chime didn't play either. I took it to the dealer and they had me shut it off for a few minutes and restart it. Everything started working again and it hasn't happened since.

jeep1978 New Member

jeep1978

Posted
Posted

Just dropped my truck off at dealer. The only steering wheel controls that work are the cruise control buttons. Problem started at odd intervals, one day it would be fine and for no apparent reason would not work the next. Finally, all but cruise control stopped a couple days ago and hasn't come back: Volume, track skip, driver info center etc. They tried disconnecting the battery for 30 minutes to reset the communications and that didn't work. We'll see what happens and I'll post up when I get truck back.

  • 1 year later...
cbrsilv15 Senior Enthusiast

cbrsilv15

Posted
Posted

Any update to this? My truck just did the same thing today. No favorites on the left side of the wheel and the volume worked, but didn't show anything on the speedo. Weird.

StillOffshore Enthusiast

StillOffshore

Posted
Posted

My '16 does this from time to time on the left side. I thought I read somewhere that the function of the left side can be changed? It works most of the time, but still sorta annoying when it doesn't.

  • 2 years later...
mwalsh1337 New Member

mwalsh1337

Posted
Posted

My friend’s 2020 High Country 2500 4x4 Steering wheel controls quit working. No radio controls, menu or interaction with dash? We are on the road as I type. Cruise control and horn are functioning but that’s about it. Is there a fuse or simple fix because not sure when can get it to a dealer to have it looked at. 

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
6 hours ago, mwalsh1337 said:

My friend’s 2020 High Country 2500 4x4 Steering wheel controls quit working. No radio controls, menu or interaction with dash? We are on the road as I type. Cruise control and horn are functioning but that’s about it. Is there a fuse or simple fix because not sure when can get it to a dealer to have it looked at. 

You can always try the reboot trick, stop the truck, turn off the ignition (push button start?), if not remove key, open drivers door.

Let the truck sit for roughly a minute, close the door, and start the truck, this may clear whatever it was doing.

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