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Radio Screen went black

Reidan

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Reidan Enthusiast

Reidan

Posted
Posted

I have had my new 2016 Sierra SLT is 3 weeks today. Only 1 issue so far. Not sure if it is something to be concerned about.

 

One day this week, earlier in the day I had been using the radio GPS to show it to a co-worker who was riding with me to lunch. After work went to head home. Hit the radio button the switch the display to show the song info. About 30 seconds after hitting the button the screen went black. The radio kept playing. After about 10 seconds the screen came back on.

 

Now I was driving 60 MPH. So I could not sit and stare at it. But I think it was rebooting the screen. Is that possible? Would the radio keep playing if the screen is rebooting? Don't know if the in-dash radio is modularized so,that one module can reboot while another keeps operating.

 

Is there a software update for the radio to address this? Can software updates be done by owners, or is it a dealer only item?

tbarn Senior Enthusiast

tbarn

Posted
Posted

The screen is a separate piece. I suppose it could reboot by itself. Updates are dealer only.

Thomcat Senior Enthusiast

Thomcat

Posted
Posted

Mine did it once and didn't come back for 5 restarts, even with the latest update which can only be done by the dealer...a logic lockup......DIY, reboot the same way my dealer does.....pull the RaDiO fuse in the passenger fuse panel and reinsert after 15 - 30 secs. and the processor in the radio/Nav will reboot. I don't think there is a software fix for it yet.

SouthpawHD Enthusiast

SouthpawHD

Posted
Posted

Mine has gone black 3 times in the past few weeks, during startups. I've shut down the truck and restarted with no issues. It's annoying, but as long as it doesn't get worse, I'll deal with it for a while.

Reidan Enthusiast

Reidan

Posted
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Posted

Did it again today. Cranked it via the OnStar app so that it started cooling off before I got in. Once I got in I put in the key and the screen did not come on. The screen had power as I could see light around the edges. The radio was working, could control from the steering wheel controls. But the screen was blank and the buttons under the screen were not working. Shut off and cranked it again with the key. It showed the GMC logo, but went off again. Did not come back on for about another minute. No boot up screen once it came back on. Just blip and it was on and the buttons were working again.

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