voice recognition stopped working to place calls

plainvanilla · September 1, 2016

The first month I had the truck, from the day of delivery, the voice recognition worked fine. One month in, you cannot tell it to "call" and then say a name. It says it does not recognize or acts like it is not hearing you.

I can tell it to tune to any radio station and it even seems to work somewhat ok with the nagivation.

But after working great for a month, the voice calling just stopped working.

The dealer is stumped, the service manager said he was going to "email GM" but that was 3 weeks ago and he never called me back

They tell me there is no update available and nothing to "reset". The service manager suspected that On Star was somehow to blame as he said the My Link works with On Star

I'm pissed. Its a feature that was sold to me and it worked for a month and I want it fixed.

Any ideas as to what to do?

Edited September 1, 2016 by plainvanilla

OmniCamaro · September 1, 2016

Is this Onstar or phone operation?

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Edited September 1, 2016 by OmniCamaro

plainvanilla · September 1, 2016

the Mylink, I am not pressing the on star button

just the button on the steering wheel

Brian2015 · September 5, 2016

I'm disappointed with the voice recognition as well.....most of the time I get...."voice command not recognized". For example, I'll say "call...wife...home" and the system will not recognize that? My 2015 F650 has never misunderstood a voice command. I don't speak like I have a mouth full of marbles...

Crstfr · September 6, 2016

yeah..

I'm disappointed with the voice recognition as well.....most of the time I get...."voice command not recognized". For example, I'll say "call...wife...home" and the system will not recognize that? My 2015 F650 has never misunderstood a voice command. I don't speak like I have a mouth full of marbles...

mine is the same.. use to work.. but now i have to say hey siri~.. i even see my contacts under phone on the screen.... but it doesn't connect saying call wife mobile.... what gives..

cNate · September 11, 2016

The first month I had the truck, from the day of delivery, the voice recognition worked fine. One month in, you cannot tell it to "call" and then say a name. It says it does not recognize or acts like it is not hearing you.

I can tell it to tune to any radio station and it even seems to work somewhat ok with the nagivation.

But after working great for a month, the voice calling just stopped working.

The dealer is stumped, the service manager said he was going to "email GM" but that was 3 weeks ago and he never called me back

They tell me there is no update available and nothing to "reset". The service manager suspected that On Star was somehow to blame as he said the My Link works with On Star

I'm pissed. Its a feature that was sold to me and it worked for a month and I want it fixed.

Any ideas as to what to do?

I know this is not going to make sense but it happened to me and the damn dealership reset the software and told me it was working again (2 separate trips to the dealer) and it was not actually working. The 3rd time they said they needed to call a GM engineer. I hit the forums and found a thread on here were people with this issue went into the language settings, changed it to a foreign language, then changed it back to English and it fixed the issue. I tried it and it work. Problem hasn't come back. Called the dealer to tell them so they could add it to their book of knowledge and they seemed uninterested. I'm sure the service department didn't even document.

Anyways, change your voice command language to something other than English and then change it back. You can do it in settings on the intel liking system. It should work.

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cNate · September 11, 2016

Intellilink*

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mgoodling44 · April 1, 2018

Changing to a different language, and then back to English also fixed my issue. Good find, and great advise. I was told by the "stealership" that the only thing that they could do would be to hook up to diagnostics ($55) and then determine if a software upgrade was needed ($80).

This fix noted above worked for me. Very simple.

On the screen, select HOME, then SETTINGS, the LANGUAGE. Select another language, exit out. Go back through the same steps, and select English. Suddenly, voice commands are working, as intended.

Thanks again for the help.

Intelllink Voice commands not working.

fbachman · December 21, 2018

OK, just started happening in my 2016 Sierra. I'll try the language "fix" tomorrow.

Worked great this AM, ran an errand, got out of the car for 5min, get back in, start her up, and, bang, will not recognize a voice command to make a call based on my contact list.

I can say "Call 5551212" and it dials thru my phone

I can read and listen to text messages, no problem.

When I say "Call Bill at work", i get, "what type of destination?"

one minute to the next, quit on me.

I'll report back.

bert wise · December 22, 2018

This started happening to me a couple of months ago. I figured I would have to reconfigure my phone with the truck and was just waiting for an open day to do that. Did this "change language" thing instead and now I can make calls from my truck again!

Bert

cNate · December 25, 2018

Glad to see this is still working for people. GM should really put this out to their techs so they know how to fix it.

Steve Coupe · April 19, 2019

I was having this problem with first with my Buick Encore and then with my GMC 2500. It was very frustrating. After having spent hours trying to unsync and resync my contact, delete Bluetooth and reconnecting it, this fix finally did the trick. Simply changing the language to Spanish and then back to English fixed it. I’m happy and my wife is elated! Thanks so much!

Gal · November 16, 2019

Any other tricks that worked? Tried changing the language & the speech recognition is still not working. Very frustrating.

AmyV · January 3, 2020

UPDATE. Called Onstar and my issue is resolved. With the car running He had me completely delete my phone from the car, forget this device from my phone, turn car off, shut phone off/restart, open drivers door, shut drivers door, restart car, go to settings/device and pair phone again. Restart car.. i can now make calls using voice recognition on steering wheel.

Can’t find language settings to try this on my 2017 Traverse! Any other suggestions?

Edited January 6, 2020 by AmyV