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Warranty service/Dealer question

Waymon

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AllTerrainX Enthusiast

AllTerrainX

Posted
Posted

The cam I want to get and bigger SD card.

 

Cam:

BlackVue DR650S-2CH 16GB with Power Magic Pro, Car Black Box/Car DVR Recorder, Built-in Wi-Fi, IR, Full HD, G Sensor, GPS, 16GB SD Card Included, Up To 128GB Support https://www.amazon.com/dp/B00MC4XL2G/ref=cm_sw_r_cp_api_-ESIybVGT8H2W

 

SD Card:

SanDisk 128GB Ultra UHS-I Class 10 SDXC Memory Card, Black, Standard Packaging (SDSDUNC-128G-GN6IN) https://www.amazon.com/dp/B0143IISD0/ref=cm_sw_r_cp_api_dHSIybQ8XFDMG

SilveradoSaver Senior Enthusiast

SilveradoSaver

Posted
Posted

The cam I want to get and bigger SD card.

 

Cam:

BlackVue DR650S-2CH 16GB with Power Magic Pro, Car Black Box/Car DVR Recorder, Built-in Wi-Fi, IR, Full HD, G Sensor, GPS, 16GB SD Card Included, Up To 128GB Support https://www.amazon.com/dp/B00MC4XL2G/ref=cm_sw_r_cp_api_-ESIybVGT8H2W

 

SD Card:

SanDisk 128GB Ultra UHS-I Class 10 SDXC Memory Card, Black, Standard Packaging (SDSDUNC-128G-GN6IN) https://www.amazon.com/dp/B0143IISD0/ref=cm_sw_r_cp_api_dHSIybQ8XFDMG

 

 

Good choice. Basically the camera I have except I opted just for the 1CH.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

The only problem I will say is GM will blame electrical issues on the dash cams. I am going thru that right now with the HMI issues I am having on my 2016 truck. Only bad for GM is they replaced 4 HMI modules in my truck before I put my dash cam into the truck, I have invoices that can prove that time line. The service department is on my side as is the GM executive liason handling my case. It is the GM Field Service Engineer that wont budge as of now, says he wants the dash cam removed before he will look at the issue again.

 

I have the Thinkware Dashcam x500 dual camera setup on mine. 1080 recording front and rear, bought the hardwire kit and it comes on with the truck and continues to record when the truck is off if something bumps the truck or if something trips the motion sensor.

Waymon Enthusiast

Waymon

Posted
  • Author
Posted

I got my truck back. They didn't put gas in it. Instead they just said to not put gas in the loaner since they would be placing it straight on the lot for sale.

 

Couple pics of it cleaned up now.

 

5903942b3be99807dca4f4710bc53146.jpg25405d4a4b41dd00e81e2ed0f943a053.jpg

 

 

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SilveradoSaver Senior Enthusiast

SilveradoSaver

Posted
Posted

The only problem I will say is GM will blame electrical issues on the dash cams. I am going thru that right now with the HMI issues I am having on my 2016 truck. Only bad for GM is they replaced 4 HMI modules in my truck before I put my dash cam into the truck, I have invoices that can prove that time line. The service department is on my side as is the GM executive liason handling my case. It is the GM Field Service Engineer that wont budge as of now, says he wants the dash cam removed before he will look at the issue again.

 

I have the Thinkware Dashcam x500 dual camera setup on mine. 1080 recording front and rear, bought the hardwire kit and it comes on with the truck and continues to record when the truck is off if something bumps the truck or if something trips the motion sensor.

 

 

I didn't hard wire mine in. I can't see how me plugging in an "accessory" to my cigarette lighter would cause an issue for them. I understand their concern if an accessory is directly related to an issue, but if they can't prove that they should stand by their customers. Do they expect everyone to keep their trucks stock??

tbarn Senior Enthusiast

tbarn

Posted
Posted

^ Do they expect everyone to keep their trucks stock??

Marketing people? No

Engineering/Technical? Yes

Waymon Enthusiast

Waymon

Posted
  • Author
Posted

How much gas did they go thru exactly?

Right at a half tank.

 

 

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TJay74 Senior Enthusiast

TJay74

Posted
Posted

 

 

I didn't hard wire mine in. I can't see how me plugging in an "accessory" to my cigarette lighter would cause an issue for them. I understand their concern if an accessory is directly related to an issue, but if they can't prove that they should stand by their customers. Do they expect everyone to keep their trucks stock??

 

 

The FSE and the GM Engineering department both say the HMI is shutting down and re-booting due to electrical burst of interference from the dash cam, even though it wasn't even in the truck when the issue started. They say it is a safety protocol in the HMI to shutdown and re-boot when it sees interference. I called BS on it, I asked them why doesn't it do it every time my phone sends or receives a call/text. They didn't answer back to that. Sounds like they are grasping straws as to what was causing the issue.

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