GM Brands Do Well On Customer Satisfaction Index Study

Gorehamj · March 23, 2017

John Goreham
Contributing Writer, GM-Trucks.com
3-23-2017

Yes, just days after we posted up two videos making fun of J.D. Power & Associates, we are here to report on another study! This time the news is good for GM. The J.D. Power & Associates Customer Satisfaction Index Study (CSI) looks at how well customers feel after a visit to the dealership's service area. The study looks at five aspects of the experience and is simply a compilation of what actual owners and lessees of one to five-year-old vehicles report.

In the luxury Segment, Cadillac is very close to the top score earned by Lexus and Audi (See above list). Interestingly, Lincoln edged out Cadillac.

In the mass-market grouping GM rocks. Buick is number one, and GMC and Chevy are numbers three and four on the list. The Fiat Chrysler QC chief is on suicide watch.

Read more about the study here. Or watch the videos making fun of the whole J.D. Power thing here.