Electronic tailgate trouble opening

Btown · June 22, 2020

I have an electronic tailgate release just down. Not up. I have to press the tailgate button on the tailgate many times before it opens. I don't think this is normal. Shouldn’t it open with one press with the doors already unlocked ? Thanks for your comments .

mafd2 · June 22, 2020

10 hours ago, Btown said:

I have an electronic tailgate release just down. Not up. I have to press the tailgate button on the tailgate many times before it opens. I don't think this is normal. Shouldn’t it open with one press with the doors already unlocked ? Thanks for your comments .

Not normal unless truck is on a severe incline. Some have had problems but lubed it with a fix. Do you have a tonneau cover? If it still doesn't work correctly bring it to the service dept.

yankeedoodle86 · June 23, 2020

I have an electronic tailgate release just down. Not up. I have to press the tailgate button on the tailgate many times before it opens. I don't think this is normal. Shouldn’t it open with one press with the doors already unlocked ? Thanks for your comments .

Dealer just ordered a new latch for mine, same issue. Covered under warranty.

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Btown · June 23, 2020

5 hours ago, yankeedoodle86 said:

Dealer just ordered a new latch for mine, same issue. Covered under warranty.

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Btown · June 23, 2020

Thanks I did not think that was normal.

GMCustomerService · June 23, 2020

Hi, Btown. We recommend reaching out to your dealership to ensure everything is working properly. If you'd like our assistance connecting with them, feel free to shoot us an email at [email protected] ATTN: Btown/GM Trucks. Be sure to include your contact information, VIN, brief description of your concern, and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC.

Aleigha W.