New 2500hd...wrong headlights?

jimbaeumel · January 5, 2021

Just picked up my new 2500hd LT. I love it. Except for one thing....

I put a deposit on the truck based on the online window sticker from GM. I didn’t care about driving it, I’ve bought several new GM trucks through the years and because of low supply I found the package I wanted and popped for it.

Problem is, the online window sticker said it had LED headlights. I actually passed on a new 2020 the month before because it had halogen. On my way home I realized it had halogen. Window sticker in truck says it’s halogen. Same price... I brought it to the attention of the dealership. They said they are waiting on GM to respond. What do you think will/ should happen?

Londart2020 · January 5, 2021

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

newdude · January 5, 2021

Well, its got halogens per the VIN. And correct per LT trim level. The LED are optional and only part of Z71 Sport, Z71 Sport Chrome and Midnight editions on the LT trim.

Can't always trust those standard equipment lists on the dealer sites. Could be uploaded wrong or incorrect.

Nothing GM can do here. Maybe a "sorry" accessories voucher or something. But that's about it.

EDIT: I just checked two inbound trucks to us. The "standard equipment" section has the same headlight error, so its an issue on GM and the US dealership websites where they have a typo in there.

Edited January 5, 2021 by newdude

jimbaeumel · January 5, 2021

35 minutes ago, Londart2020 said:

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

Yeah Vin was right. Dealership had 8 trucks online with the same trim. If they’ll just send me the lights I’ll put them in. I think that’s fair.

jimbaeumel · January 5, 2021

39 minutes ago, newdude said:

Well, its got halogens per the VIN. And correct per LT trim level. The LED are optional and only part of Z71 Sport, Z71 Sport Chrome and Midnight editions on the LT trim.

Can't always trust those standard equipment lists on the dealer sites. Could be uploaded wrong or incorrect.

Nothing GM can do here. Maybe a "sorry" accessories voucher or something. But that's about it.

Yeah, I doubt anything comes of it but i also feel If they put it online for sale with the VIN, it should be right.

Edited January 5, 2021 by jimbaeumel

Londart2020 · January 5, 2021

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

I 100% agree. Same but different situation with a a trip to Maui I just had to cancel. The place we were gonna stay put, on their website, the wrong info about the cancellation policy. Took a few calls, but I was finally able to get them to realize it’s not my fault as the consumer if they put wrong info out there, they have to honor. Glad I ptintered it before they changed it like you did. Maybe if you put that whole window sticker up for us to see and make sure your reading correctly.

jimbaeumel · January 5, 2021

18 minutes ago, Londart2020 said:

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

I 100% agree. Same but different situation with a a trip to Maui I just had to cancel. The place we were gonna stay put, on their website, the wrong info about the cancellation policy. Took a few calls, but I was finally able to get them to realize it’s not my fault as the consumer if they put wrong info out there, they have to honor. Glad I ptintered it before they changed it like you did. Maybe if you put that whole window sticker up for us to see and make sure your reading correctly.

the sticker is so long I cant get it in one image... Here is one optioned exactly the same as mine but black... Same error. Dealer confirmed it was wrong.
Window Sticker

Londart2020 · January 5, 2021

26 minutes ago, jimbaeumel said:

the sticker is so long I cant get it in one image... Here is one optioned exactly the same as mine but black... Same error. Dealer confirmed it was wrong.
Window Sticker

I would say, for some reason Chevy is putting that on all their window stickers, misleading people. Because this says right on their website, not available..

jimbaeumel · January 5, 2021

22 minutes ago, Londart2020 said:

I would say, for some reason Chevy is putting that on all their window stickers, misleading people. Because this says right on their website, not available..

interesting since mine has a Power Up and down tailgate. lol. I don't think it was malicious in anyway. I think it its just an error. It just sucks because I had the LEDs on my '20 RST 3.0 and loved them. Probably would have just gotten a different truck if I had known.

Londart2020 · January 5, 2021

13 minutes ago, jimbaeumel said:

interesting since mine has a Power Up and down tailgate. lol. I don't think it was malicious in anyway. I think it its just an error. It just sucks because I had the LEDs on my '20 RST 3.0 and loved them. Probably would have just gotten a different truck if I had known.

You can always try and make a case with the dealer/Chevy. Not loosing a customer just frustrated over misleading info..

Rozz522 · January 5, 2021

Looking at the side by side comparison, I would question whether those are 2020 or 2021 models. My understanding is that the LED headlights were not available for 2020 LT models but became available on 2021 models as part of the Z71 packages mentioned previously.

redwngr · January 5, 2021

Order guides for 20 and 21 2500 show that for 21 2500 halogena standard on LT, LED optional as below:

Headlamps, LED reflector (high intensity) with LED signature curtain Daytime Running Lamps
1 - Included and only available with (WJP) Midnight Edition, (WEA) Z71 Sport Edition, (WBL) Z71 Chrome Sport Edition.

As Rozz552 suggested, for 2020 2500 -- LED's not available on LT

(they were standard on LTZ and HC, not available on other trims)