2019 Tahoe reverse lights snd backup camera issue

[TommyChevy74]

I have a 19 tahoe with the 6.2L with 23K miles on it. Taking a road trip with my family and suddenly the media screen began displaying the traffic behind my as I was cruising down the highway. The radio still functioned via the steering wheel controls but the screen was just a display of the backup camera. When the vehicle was shut off the display returned to normal. As soon as I started my tahoe the display would again show the backup camera view. I also found that my reverse lights were on whenever I started the tahoe. We'll approximately 800 miles later on my family road trip the display began blinking and I cheered as my screen returned to the media screen it was supposed to. A moment later my 7 year old daughter yells daddy there is smoke! From my rear view mirror I could see smoke coming from the rear hatch. I pulled over evacuated my family and opened the rear hatch. There was a bit more of smoke that came from the rear hatch door. I waited several mins and reloaded my family with no other problems 400 miles later.  Now I have no reverse lights and no backup camera but my media screen works fine. I'm in FL enjoying vacation with my family 2/19/22. I depart back to Buffalo NY in about a week. I have a warrantee from my dealer where I bought my tahoe. Any ideas what could have caused this? Thanks fellas

[Russ Swift]

Just a guess, but check the wiring underneath to the camera and bumper sensors.  I’ve read where these wires sometimes get too close to exhaust pipe, melt, and cause problems.  Can you confirm source of smoke, from rear hatch door or from under the vehicle? Good Luck. 

[cs15dah]

OMG!!

 

Glad to hear the family was safe. How scary…

[JimCost2014]

On 2/19/2022 at 4:20 AM, TommyChevy74 said:

I have a 19 tahoe with the 6.2L with 23K miles on it. Taking a road trip with my family and suddenly the media screen began displaying the traffic behind my as I was cruising down the highway. The radio still functioned via the steering wheel controls but the screen was just a display of the backup camera. When the vehicle was shut off the display returned to normal. As soon as I started my tahoe the display would again show the backup camera view. I also found that my reverse lights were on whenever I started the tahoe. We'll approximately 800 miles later on my family road trip the display began blinking and I cheered as my screen returned to the media screen it was supposed to. A moment later my 7 year old daughter yells daddy there is smoke! From my rear view mirror I could see smoke coming from the rear hatch. I pulled over evacuated my family and opened the rear hatch. There was a bit more of smoke that came from the rear hatch door. I waited several mins and reloaded my family with no other problems 400 miles later.  Now I have no reverse lights and no backup camera but my media screen works fine. I'm in FL enjoying vacation with my family 2/19/22. I depart back to Buffalo NY in about a week. I have a warrantee from my dealer where I bought my tahoe. Any ideas what could have caused this? Thanks fellas

Welcome to the site.

 

With year and miles, you have a warranty with any Chevy lot you choose.

[Jon_G]

Did you happen to figure out what caused the issue? My 2018 did the exact same thing and we can't get into the service dept for another month. 

[GMCustomerService]

On 3/31/2023 at 9:24 PM, Jon_G said:

Did you happen to figure out what caused the issue? My 2018 did the exact same thing and we can't get into the service dept for another month. 

This is certainly not what we like to hear, Jon_G.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: Jon_G/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
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[RyanTahoe999]

Took mine to Chevrolet dealership and was told we can’t find the problem after a week. What am I supposed to do with no reverse lights (illegal) no backup camera (annoying) when the dealership can’t fix this?

[SuperDad0078]

Exact same problem with my 2019 Suburban.  My kids freaked out from the smoke, thought the car was on fire.  Well past warranty.  Hoping to be able to repair myself.  Please post if you've found the problem.  Thanks!

[GMCustomerService]

On 4/17/2025 at 9:26 AM, SuperDad0078 said:

Exact same problem with my 2019 Suburban.  My kids freaked out from the smoke, thought the car was on fire.  Well past warranty.  Hoping to be able to repair myself.  Please post if you've found the problem.  Thanks!

Yours and your families safety is our highest priority, and this sounds like a scary situation. When you have a moment, we would like to learn more via email, at [email protected] so we can help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

[GMCustomerService]

On 4/17/2025 at 9:26 AM, SuperDad0078 said:

Exact same problem with my 2019 Suburban.  My kids freaked out from the smoke, thought the car was on fire.  Well past warranty.  Hoping to be able to repair myself.  Please post if you've found the problem.  Thanks!

We want to help, and ask that you email us with further information so we can assist! We look forward to hearing back.

[GMCustomerService]

On 4/17/2025 at 9:26 AM, SuperDad0078 said:

Exact same problem with my 2019 Suburban.  My kids freaked out from the smoke, thought the car was on fire.  Well past warranty.  Hoping to be able to repair myself.  Please post if you've found the problem.  Thanks!

Our team is just an email away should you like assistance with your Suburban at any time.