Jump to content

Problem with Trailering App

zelmo
 Share

Recommended Posts

zelmo Enthusiast

zelmo

Posted
Posted

This thread was started a while back.  https://www.gm-trucks.com/forums/topic/244615-2020-silverado-z71-rst-screen-black-out-on-selecting-trailering-app/.  I didn't want to respond to it because I wanted owners of other vehicles to respond.

 

After working fine for 2 years my 2020 Sierra is having the same problem.  There are times when the app won't load and just has a black screen.  It started a couple of months ago and is happening more often, but not every time.  It doesn't matter which trailer I hook up and it happens even with no trailer (in that scenario it is supposed to load and say there is no trailer connected.)  Even though the app doesn't load I still have lights on the trailers.

 

Messing with the plugs doesn't help.  Once it in black screen mode it doesn't load until the truck is shut off and restarted.  Sometimes that works and sometimes it doesn't.  On a trip last week I tried restarting repeatedly and finally gave up.  I towed the boat to the ramp about an hour and a half away without it working.  After fishing for about 8 hours I got in the truck to leave and it loaded right up.  I hadn't touched a thing.

 

Has anyone been able to figure out what is going on?  I had the truck at the dealer on Saturday for the state inspection and mentioned it to them.  Unfortunately they are working with a skeleton crew on the weekend and don't do diagnostic work.  They did tell me that they had never encountered the problem before.  That could be an issue because it doesn't act up every time.  I don't want to drive there and have it come right on so they don't see the problem.

EddDe Enthusiast

EddDe

Posted
Posted

I have 2020 Silverado with the trailering app and *exact* same thing is happening for me since delivery. When screen is blank, have to shut off truck, open driver's door, and leave truck off for 15+ mins to reset. There is a TSB out that says to reset Infotainment System to factory default, and show customer how to do this in case it happens again. I've had service 3 times for this where different software was reloaded, but no improvement. Dealership tech even opened a tech case with Chevy, but response was to reset to default. I opened a customer case and was told to try a different dealership, no improvement with their help either. Bottom line, I was told it is a software anomaly and there will probably never be a fix.

zelmo Enthusiast

zelmo

Posted
  • Author
Posted

That is not good news.  When I bought the truck I was also considering the RAM.  I had listed pros and cons of both and the trailering app on the GMC was a factor.  If that isn't going to work I may start wishing I had gone with the other brand.

 

How do you reset the Infotainment System?

EddDe Enthusiast

EddDe

Posted
Posted
13 hours ago, zelmo said:

That is not good news.  When I bought the truck I was also considering the RAM.  I had listed pros and cons of both and the trailering app on the GMC was a factor.  If that isn't going to work I may start wishing I had gone with the other brand.

 

How do you reset the Infotainment System?

On the radio display, go to settings, updates (I think), and then Return To Factory Settings. You will reset all truck settings, delete phones, and delete all programmed radio stations.

  • 5 months later...
  • 6 months later...
MG386 Enthusiast

MG386

Posted
Posted
On 5/23/2022 at 5:19 PM, EddDe said:

On the radio display, go to settings, updates (I think), and then Return To Factory Settings. You will reset all truck settings, delete phones, and delete all programmed radio stations.

Does that actually fix the issue?  I've seen other posts from people saying that procedure doesn't help, then you're stuck with redoing all of your setting...

EddDe Enthusiast

EddDe

Posted
Posted (edited)

No, reset to factory default settings is not a permanent fix, just the only solution GM had for several years. But, a software update has finally been released and it did FIX the blank trailering app on my 2020 - have not had a blank screen since software update. Check out my post and also download the related TSB: 

 

https://www.gm-trucks.com/forums/topic/259741-trailering-app-wont-initialize/?do=findComment&comment=2623869

 

Edited by EddDe

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Grumpy Bear
      OCI, not when but why?

      By Grumpy Bear · Posted

      Sad thing is that this doesn't have to be the case. LSPI can be solved without a reduction in TBN. Swap Ca for Mg.  Cats are not a issue if the OEM can get a ring and valve guide seal even at SN levels of SAPS. Dizzy is purring like a kitten with a bowl of warm milk. 200K of Full SAPS oil and zero detonation issues and nice a clean inside and out. This shouldn't be an issue. It isn't 1920.    Tell ya what AMSOIL SS is excellent at, internal cleanliness. The new formula is even a step up from their already outstanding cleanliness levels. Can't say the OEM offering is quite that clean. There marketing suggest the SS is cleaner.     That is the only defense with at shelf oil. Nothing wrong with them if you ignore the marketing and OEM 'recommended' OCI and use a thimble full of common sense. 😉 You go sir. 
    • StingerZ16
      Roll up bed cover experiences

      By StingerZ16 · Posted

      I started with a folding cover by BAK PAC on my 2500. It went bad after close to 5 years. Bent and vinyl coming loose. Contacted BAK and they gave me a very good discount on a Revolver. Had it a number of years. Mostly outdoor storage. Some garage storage. Vinyl started to come loose. Still under warranty so they replaced to cover. Sold the 2500, bought the 1500 and got another revolver for it. Had it a couple years now and no issues. I store it indoors. Got a bit of discount when buying it as well. If you are seeing problems, contact BAK or real truck and let them know. Customer service was pretty good. But I think they changed their warranty.
    • Chuck FB
      Towing In Loose Gravel

      By Chuck FB · Posted

      I agree, there is no one answer fits all as every rig is different, one may be pulling some little aluminum fishing boat while another is towing a monstrosity that weighs a lot and hopefully the owner if the rig has some prior experience to know what drive mode they should choose.    It also struck me and this is from watching a few of those boat ramp escapades videos in the past, Ford being one of the vehicles that has the auto front axle hubs and sure enough its found out that one hub has crapped out and won't engage and may not have manual hubs to even select on both sides so they are on the boat ramp stuck with no four wheel drive and spinning .... they flat out need a tow to get up the ramp and deal with the vehicles new found issues. That can happen to all brands of pickup, finding out either four wheel drive or 4 low isn't working right at the time its needed it to work as some electronic crap has failed. 
    • Chuck FB
      Towing In Loose Gravel

      By Chuck FB · Posted

      Its possible you never had the joy of the crappy boat launches we tend to have around here or really some of them are just grades down to the river if its a river scenario and the conditions change all the time with the river levels and silt deposits. Some of the lakes we went to years ago, there was no such thing as a cement pad that went down into the water that the trailer stayed on, it was gravel maybe up to the water line and then duck crap much beyond that so sinking the boat tires into mud. Of course some of the more established lakes had a cement bar type boat ramp but sometimes it was covered in green slime closer and certainly within the water and a two wheel drive had all sorts of fun if one had to touch that slime with the rear tires.    A neighbor of mine had made a comment years back with his chev truck that was probably about the same year as yours but a half ton extended cab 4x4 and he a a fiberglass boat with an inboard so it wasn't a feather weight and he had gone out to one of the large popular lakes in the area and don't ask me how this happened but he was in two wheel drive as he figured he didn't require four wheel drive for that boat ramp and somehow upon pulling the boat out he twisted one of his drive axles. I suspect it must have spun and then grabbed on the cement ramp and shocked it to the degree of twisting it. He would have had the standard 8.5 or whatever it was axle housing as the 9.5 ring gear like my truck has also has larger drive axles as far as I know. Anyway he was feeling a vibration driving home and had it checked out and a shop found that the tire/hub was wobbling because of the axle had twisted so in went a new drive axle. After that bad experience he said he made sure to put it into four wheel drive to lower the stress on the rear axle. Of course that is where an HD truck can handle a lot more stress and no doubt these newer half tons with their larger ring gears probably have larger drive axles as well to match vs back in the day. 
    • asilverblazer
      2027 GMC Sierra: Official Discussion

      By asilverblazer · Posted

      Desirable - as in does someone WANT one, aspire to have one. Could reasonably buy any car they want and CHOOSE these instead.    I didn't watch the video, why did they win?

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...