Radio display does not turn on with remote start - 2020 RST 3.0L Dmax

[James Eberhart]

All,

 

Searched to see if this has been discussed, but didn't find anything.

 

Remote start works fine.  Get in, push button, radio head unit doesn't fire up (but the rear cam works if you put it in R).  Turn off truck.  Start from inside the truck, head unit loads up properly and everything works. Any thoughts?

[redwngr]

After remote start the dash and radio on mine will come on as soon as the start button is pressed.  

 

Has yours always done that or is it something new?

Has it been trying to complete and OTA update (those are infotainment system only)?

 

 

[James Eberhart]

Only started doing this yesterday.  No idea about the update.  Will check this morning and see if the issue is still there.

 

Just checked.  Radio still not coming on when remote starts.  Checked for updates - nothing.

Edited July 17, 2022 by James Eberhart

[GMCustomerService]

On 7/16/2022 at 8:20 PM, James Eberhart said:

All,

 

Searched to see if this has been discussed, but didn't find anything.

 

Remote start works fine.  Get in, push button, radio head unit doesn't fire up (but the rear cam works if you put it in R).  Turn off truck.  Start from inside the truck, head unit loads up properly and everything works. Any thoughts?

This is certainly not what we like to hear, James Eberhart.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: James Eberhart/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
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[James Eberhart]

This is an electrical issue.  Dealer put a new battery in the truck and it was fine for about 2 months.  Did the same thing AGAIN this weekend.  Battery and charging system check fine.  Leaving it on a drain test overnight to see what the issue is.  Also, if you have issues with your tailgate opening (like you need multiple presses to get it to release) I suggest you have your battery checked.  I had both of these electrical gremlins just before the truck died.