2022 Yukon XL AT4 Radio volume shuts off and can only get volume after turning off vehicle and restarting 5 minutes later

[bzy730]

I have 2022 Yukon XL AT4 and about every 3 trip while listening to the radio the volume shuts off and no matter what I do (change to AM from FM or to Sirius) I can not get the volume to work. If I shut off the vehicle and restart it emidialty the volume still does not work. If I wait 5 minutes to restart the vehicle then the volume returns to normal. Does anyone have any ideas to address the problem? I am trying to avoid another trip to the dealership.

[GMCustomerService]

On 8/28/2022 at 10:49 AM, bzy730 said:

I have 2022 Yukon XL AT4 and about every 3 trip while listening to the radio the volume shuts off and no matter what I do (change to AM from FM or to Sirius) I can not get the volume to work. If I shut off the vehicle and restart it emidialty the volume still does not work. If I wait 5 minutes to restart the vehicle then the volume returns to normal. Does anyone have any ideas to address the problem? I am trying to avoid another trip to the dealership.

This is certainly not what we like to hear, bzy730.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 Yukon XL AT4. To do so, please send an email to [email protected] with ATTN: bzy730/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[RedLT]

On 8/28/2022 at 9:49 AM, bzy730 said:

I have 2022 Yukon XL AT4 and about every 3 trip while listening to the radio the volume shuts off and no matter what I do (change to AM from FM or to Sirius) I can not get the volume to work. If I shut off the vehicle and restart it emidialty the volume still does not work. If I wait 5 minutes to restart the vehicle then the volume returns to normal. Does anyone have any ideas to address the problem? I am trying to avoid another trip to the dealership.

 

Did you get the radio issue fixed? What was the cause and what was the fix?

[studly]

My problem is not as bad as yours but, about every 20 trips, my satellite radio refuses to load and does not work.  Like you, I have to shut the car off and wait before I can restart and it resumes working.

Even worse, the Apple CarPlay does not connect to my phone about every 5th time. Again, I have to play games to make it work. This is a real PITA. I recently rented a Lincoln and it worked first time, every time. The software in this GM radio is the pits.

 

[GMCustomerService]

On 9/26/2022 at 11:47 PM, studly said:

My problem is not as bad as yours but, about every 20 trips, my satellite radio refuses to load and does not work.  Like you, I have to shut the car off and wait before I can restart and it resumes working.

Even worse, the Apple CarPlay does not connect to my phone about every 5th time. Again, I have to play games to make it work. This is a real PITA. I recently rented a Lincoln and it worked first time, every time. The software in this GM radio is the pits.

 

This is certainly not what we like to hear, studly.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 Chevrolet Suburban. To do so, please send an email to [email protected] with ATTN: studly/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com