2022 Sierra Data Plan Issue

[Rick Davenport]

I just got my 2022 Sierra Elevation on Saturday, got the radio setup with OnStar, and went on my way.  Yesterday, I noticed my maps weren't updating, and checking further, nothing was being updated while I was away from home.  I called Onstar and they said that when they initally setup my radio, they forgot to add the unlimited data plan (my truck came with the mandatory $1500 three year plan).  They transferred me over to their technical support people and after looking over my account, said they needed to escalate this to get the data enabled and it will take 3-5 business days before they could even look at it!  I asked how they could set this up in minutes when I first bought the truck and why it would take so long to re-enable the plan.  The person just told me me sorry, nothing they could do. As a further insult, they sent an email stating they would work as quickly as possible to fix my "complimentary unlimited data plan"(that I paid for?) with the same 3-5 day delay. Little bit of a rant I know, but not a very good initial customer experience, especially when GM is touting their all new interior.  On the plus side, the seats are much more comfortable than last year's model.

[Dirk13]

That sucks. I’d be pissed too. Not like you can threaten to cancel it in your position either. I’d just have some faith they will get it sorted out and try to force them to have your end date three years from when it actually starts working. 

[Phantom 4D]

On Star is a pain in the a**. GM pushes it because they own it. 

[leolkfrm]

tell them you want a month added to your plan because you cant use it now

[chem_man]

Tell them you want three months free for the inconvenience they caused you.  I had a similar experience and I got 3 months free when I asked for it!

[Rick Davenport]

Update on this.  After 5 business days, nobody from GM called me back.  I called OnStar and talked to someone who looked at my account and said "I'll just remove your account and re-add everything back, give me a couple minutes". She put me on hold, came back a couple minutes later and told me that I was all set. I checked and everything was working again! What pisses me off was I specifically asked the "support tech" on my original call if they could just remove my account and set it up like new with the correct settings and was told that they couldn't.  If someone else with a similar problem get this type of B.S. answer, insist on having your account reset, or call back until you get a competent technical support person.   

[RedLT]

On 10/28/2022 at 8:54 AM, Rick Davenport said:

Update on this.  After 5 business days, nobody from GM called me back.  I called OnStar and talked to someone who looked at my account and said "I'll just remove your account and re-add everything back, give me a couple minutes". She put me on hold, came back a couple minutes later and told me that I was all set. I checked and everything was working again! What pisses me off was I specifically asked the "support tech" on my original call if they could just remove my account and set it up like new with the correct settings and was told that they couldn't.  If someone else with a similar problem get this type of B.S. answer, insist on having your account reset, or call back until you get a competent technical support person.   

 

Glad it worked out, thanks for the update!