Dealer lift installed wrong

[jj141979]

7 hours ago, SilverBlahdo said:

One more question in addition to the text/pics above:

 

should this cv axel end be showing like this??

Take that back and make them idiots turn the CV axles around!!! Those are installed backwards! How the hell does a stealership get away with work this bad!!

[jj141979]

Just now, jj141979 said:

Take that back and make them idiots turn the CV axles around!!! Those are installed backwards! How the hell does a stealership get away with work this bad!!

Ooppss nevermind... i just looked at it again and they look like they are installed correctly... my bad... sorry!

[jaxcam02]

At this point I would stop taking it back to that dealer. Maybe take to another dealer and ask them to look at it and provide comments, they use that as leverage to get the first dealer to pay the second dealer to do it right. To me it looks like the CV axle is too short. Are you sure that they used the new CV axles that come in the trail boss kit?

[Gangly]

1 hour ago, jaxcam02 said:

At this point I would stop taking it back to that dealer. Maybe take to another dealer and ask them to look at it and provide comments, they use that as leverage to get the first dealer to pay the second dealer to do it right. To me it looks like the CV axle is too short. Are you sure that they used the new CV axles that come in the trail boss kit?

Whether TB, or Non-TB CV's, it does not affect the seating depth.  Those CV's aren't installed all the way in and the correction needs to be made for the bad install.  The cracked plastic housing above the shock mount occurrs when they get sloppy moving the component out of the way to remove the shock bolts, more specifically when they try to re-center it and push it back down after the install to get it to sit on the shock mount. 

 

Whoever did the install had no idea what they were doing, and considering the price you have to pay a dealership for an install of something so simple, I would firmly suggest they fix it, then take it to another dealership and have them verify the work. 

 

Soap Box Tangent:

A dealership will be the first entity to try and convince you that you should only trust a "factory certified technician" with your vehicle because "only they know how to work on your vehicle properly", but then you get work like you see above.  Its obvious that this technician was too incompetent or lazy to verify:

1)  Something as simple as rear block orientation and placement when there are actual photos showing how to do it, or

2)  Verifying the CV seated depth was correct when he could plainly see the seated depth before he removed the original CV's

 

Knowing the technician was too lazy or incompetent to verify those two VERY simple parts of the install, do you have faith that he took the time to verify proper torque specs (and additional rotational degrees) and torqued all of your bolts to spec?  If he was too lazy or incompetent to do the first two, I would not have faith in his word that he did the third.  I wouldn't trust ANY alleged work performed by that technician, and that's what scares me the most about having any dealership do work on my vehicles. 

 

Don't get me wrong, there are MANY excellent factory technicians/mechanics, of which some are on this forum and provide phenomenal help and insight, but there are others who aren't capable of carrying a used oil filter to the trash can without getting confused.  I highly value these forum member's insight and wouldn't hesitate to let a few of them work on my vehicle, but I don't trust dealerships as a whole when they are willing to let somebody who obviously had no business doing this type of work, perform such a shoddy procedure on a vehicle system that is instrumental in maintaining the safety of it's operator and passengers.  Good technicians are worth their weight in gold, but apparently this dealership measures weight in slag.

[richard wysong]

I'm surprised it's not leaking

[SilverBlahdo]

Thanks everyone for all the replies! 
 

should i be concerned with damage to the transfer case/wheel bearings from incomplete cv install? Worth pushing them for extended warranty or some other compensation?

[Gangly]

Wheel Bearings: No affect

Transfer Case: No affect

If I was really worried about this then I would ask for extended warranty on the CV axles and front differential since you can see the o-ring wasn't seated properly which would theoretically allow debris/dirt to enter the front differential.

 

To be honest though, I doubt there will be any adverse affects to your vehicle from this as long as you get it sorted quickly. 

Edited May 15, 2023 by Gangly