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Rear camera cuts out in reverse

Crambone
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CaptBrandon New Member

CaptBrandon

Posted
Posted

Damn...

That's what I'm afraid of. I've been told the module behind the seat has replaced, the rear camera and all connections cleaned and greased. But, I've never received any documentation of any of that.

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redwngr
redwngr

Good idea. I hear ford's never have any sort of quality issues.     

BigBadSierra
BigBadSierra

Had the same issue with my 2022 the dealer finally replaced the rear backup camera and so far it has not re-occured in over a 2 month.

Crambone
Crambone

The manufacturer has no idea whatsoever on how to fix this problem, let alone what causes it. Nor are they willing to replace anything.   Probably would have been better off buying a ford.

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tjonesdfw Enthusiast

tjonesdfw

Posted
Posted
1 hour ago, CaptBrandon said:

Damn...

That's what I'm afraid of. I've been told the module behind the seat has replaced, the rear camera and all connections cleaned and greased. But, I've never received any documentation of any of that.

Just FYI, they replaced several camera modules behind the rear seat before they dug deeper and said the rear window was leaking on the modules, requiring yet another replacement.  However, on another visit after that they said the rear camera that had already been replaced before had developed an internal short, and the factory wiring harness also had shorts in it.  Our truck was bought new, stays in a southern climate, has never been wrecked, and is all dealer maintained, so in my opinion it has to be design flaws in the electrical systems on these trucks.  The electrical issues alone in our truck have been a nightmare, let alone the other warranty repairs.  I initially chalked it up to being a Covid era build that sat around in Mexico or a railyard for months, but I'm seeing the exact issues posted here on '22-'24 trucks.   

  • 1 month later...
CaptBrandon New Member

CaptBrandon

Posted
Posted

If anyone is wondering...

This sucks. Rewired the whole system, 2 seperate harnesses, I'm told. New cameras all around. New module, I guess behind the seat. New camera in the windshield. Two more times at the dealer for that. Yesterday waited on it to get wrapped up. Drove off the lot, stopped 10 mins down the road, put it in reverse--- the black screen with the triangle and exclamation mark.

This is beyond infuriating at this point. I don't know what to do either. The dealer says they've talked to "GM", I've opened a case with GM customer care, but I think its obvious they aren't communicating with one another because of things each have said the other is working on, but nothing happens.

I hate to trade it, but that's what I think my only real option is.

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tjonesdfw Enthusiast

tjonesdfw

Posted
Posted
18 hours ago, CaptBrandon said:

If anyone is wondering...

This sucks. Rewired the whole system, 2 seperate harnesses, I'm told. New cameras all around. New module, I guess behind the seat. New camera in the windshield. Two more times at the dealer for that. Yesterday waited on it to get wrapped up. Drove off the lot, stopped 10 mins down the road, put it in reverse--- the black screen with the triangle and exclamation mark.

This is beyond infuriating at this point. I don't know what to do either. The dealer says they've talked to "GM", I've opened a case with GM customer care, but I think its obvious they aren't communicating with one another because of things each have said the other is working on, but nothing happens.

I hate to trade it, but that's what I think my only real option is.

Not to discourage you, but I opened a case with GM customer care too, and their offers were insulting at best after all the electrical problems we've had with our truck.  Plus, it took over 4 months of constantly hounding them before anything came of it.  When the truck had a repeat issue before resolving the customer care case, they put the offers on hold and told me I had to take the truck back to the dealer before they would do anything more.  We weren't sure if trading for the same brand would accomplish anything because ours is a '21 and we've seen reports from '22-'24 owners of the same issue.  When you stop the truck and re-start does the black screen cure itself or is it still stuck?  Sometimes that would cure our issue temporarily, and during other failures it would not.  

  • 9 months later...
Dbug10 Enthusiast

Dbug10

Posted
Posted

2024 RST have the same issue it's intermittent but for $65K it shouldn't be happening and the dealership does software updates they say and it will work for a day or two then back to the black screen 

Dbug10 Enthusiast

Dbug10

Posted
Posted

2024 RST have the same issue it's intermittent but for $65K it shouldn't be happening and the dealership does software updates they say and it will work for a day or two then back to the black screen 

  • Sad 1
tjonesdfw Enthusiast

tjonesdfw

Posted
Posted

Mine goes back in Friday for what I think is the 8th visit for a fault/failure in the surround camera failure.  For the second time, the drivers surround camera flashing between the image and black, or just all black, but we've had the black screen multiple times too.  I'm not convinced GM knows how, or wants to spend the money it would take to fix this system on existing models, as all they've done is throw parts at it... multiple camera modules, multiple cameras, new wiring harnesses, software updates, you name it, and here we are at 4.5 years and 60K+ miles with the same problem it's had since it was new.  

  • 2 weeks later...
tjonesdfw Enthusiast

tjonesdfw

Posted
Posted

Have been driving a 2022 Silverado 1500 loaner while my 2021 camera system gets diagnosed, and the 2022 loaner is flashing to a black screen with a red exclamation in reverse.  Had to just laugh... clearly GM is lost on this one!

  • 1 month later...
Gangly Senior Enthusiast

Gangly

Posted
Posted

I was getting the black screen whenever I put the truck in reverse as well.  I found damage to the coaxial cable between the rear camera and the connector located on the drivers rear of the vehicle, as well as some damaged connectors elsewhere where conductors had detached from the connector pins.  I re-pinned the connectors, and since the coaxial cable couldn't be purchased individually, I purchased the entire rear harness which was about $120, and replaced it myself. 

 

Upon inspection of the pins, I believe them to be Molex 150MX pins.  They installed seamlessly and worked perfectly in the connectors.

 

No issues since replacing the harness and re-pinning a circuit.

 

 

 

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Dbug10 Enthusiast

Dbug10

Posted
Posted

Has anyone had their Cameras stop but also no sound or anything from the infotainment system ? This has happened to me 4 times 

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