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Rear camera cuts out in reverse

Crambone
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Gravel6621 Enthusiast

Gravel6621

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Posted

As the dealer is becomes less and less responsive to my request for updates, I reached out to Chevrolet again. They swore up and down that they have absolutely zero way to see any information regarding this issue and that all requests must be worked through the dealer. I'm continuing to be annoyed as I've had this issue for more than 4 months now.

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redwngr
redwngr

Good idea. I hear ford's never have any sort of quality issues.     

BigBadSierra
BigBadSierra

Had the same issue with my 2022 the dealer finally replaced the rear backup camera and so far it has not re-occured in over a 2 month.

Crambone
Crambone

The manufacturer has no idea whatsoever on how to fix this problem, let alone what causes it. Nor are they willing to replace anything.   Probably would have been better off buying a ford.

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Crambone Enthusiast

Crambone

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Posted
12 minutes ago, Gravel6621 said:

As the dealer is becomes less and less responsive to my request for updates, I reached out to Chevrolet again. They swore up and down that they have absolutely zero way to see any information regarding this issue and that all requests must be worked through the dealer. I'm continuing to be annoyed as I've had this issue for more than 4 months now.

It’s difficult to believe they are working on the fix being we are halfway through the year and this problem is a known issue.

Gravel6621 Enthusiast

Gravel6621

Posted
Posted (edited)
3 minutes ago, Crambone said:

It’s difficult to believe they are working on the fix being we are halfway through the year and this problem is a known issue.

 

I'd like to tell myself that they'd make this a priority as it's an intermittent safety issue but I guess I'm wrong.

Edited by Gravel6621
Mike Duhaime Enthusiast

Mike Duhaime

Posted
Posted

Add me to the list of no Back up cam in low light. Just brought my 22.5 with 5.3 into the dealer yesterday for a BCM update. It was a no start after key fob start. Bulletin  23-NA-023  Damn!

Crambone Enthusiast

Crambone

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Posted
1 hour ago, Mike Duhaime said:

Add me to the list of no Back up cam in low light. Just brought my 22.5 with 5.3 into the dealer yesterday for a BCM update. It was a no start after key fob start. Bulletin  23-NA-023  Damn!

Welcome to the club, sorry you are here.

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  • 4 weeks later...
New chevy 2010 Enthusiast

New chevy 2010

Posted
Posted (edited)

Well after my BCM reflash, the problem is back at night. Dealer states “nothing concrete for the problem, let’s keep an eye on it.” I submitted a NHTSA complaint.  

Edited by New chevy 2010
  • 1 month later...
redwngr Senior Enthusiast

redwngr

Posted
Posted

I was pleasantly surprised how well the reverse camera worked on mine the other night.  

 

Are the reverse lights working for those that are having rear camera issues at night? 

 

Mine is a '23 sierra. Is it a silverado thing? 

 

 

  • 7 months later...
Sticko1 New Member

Sticko1

Posted
Posted

I have the same problem 2023 silverado aparently they are bringing out a fix for it as i hve been told that there is 1000 kits coming to australia it is a pain and we should not have to wait so long truck has been to the dealer twice they are ment to call me when the fix is released but i never here 

Bikerjon Enthusiast

Bikerjon

Posted
Posted

I had the black screen while in reverse. The image looked very foggy at first at about 2000 miles, then at 3000 the camera failed. Just got it back from the dealer. They replaced the backup camera in the rear tailgate handle assy.  Camera works great. After reading this thread I will have to check the operation in the dark. 

  • 2 months later...
Ecaruso31 New Member

Ecaruso31

Posted
Posted

New 2024 GMC Sierra AT4 - Bought less than a month ago and already have 14 videos and pictures of my backup camera being blacked out with the red exclamation triangle. It goes out every day. It seemingly always cuts out at the worst time like when I’m picking my daughter up from daycare trying to back in with kids running around. Owned a 2020 Sierra AT4 and never once had a backup camera issue. Pretty disappointed with GM on the 2024. Now I have to find time in my busy schedule (3 kids) to schedule an appointment with a dealer. 

 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 6/16/2024 at 3:59 PM, Ecaruso31 said:

New 2024 GMC Sierra AT4 - Bought less than a month ago and already have 14 videos and pictures of my backup camera being blacked out with the red exclamation triangle. It goes out every day. It seemingly always cuts out at the worst time like when I’m picking my daughter up from daycare trying to back in with kids running around. Owned a 2020 Sierra AT4 and never once had a backup camera issue. Pretty disappointed with GM on the 2024. Now I have to find time in my busy schedule (3 kids) to schedule an appointment with a dealer. 

 

We are sorry to hear you are having concerns with your vehicle and would like to investigate this further for you. Please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email. 

  • 3 months later...
CaptBrandon New Member

CaptBrandon

Posted
Posted

My truck has been to the dealership for this issue 4 times in the last month and half now. The last time, they said bring it back when the cameras don't work so they could figure it out. I did just that yesterday, even though I'm about 45 minutes from a dealership. They worked on it immediately, said they'd fixed it, and sent me on my way. Drove the 45 minutes back to work, with the cameras working. Pulled in my office lot, put it in reverse, and BAM- no cameras! I'm beyond pissed with this! I've spent like 9 hours waiting on the truck at the dealership at this point.

 

Is there really no fix!? I mean this was a $62K truck. 31,000 miles, so getting close to warranty running out too....

tjonesdfw Enthusiast

tjonesdfw

Posted
Posted

I'm convinced GM doesn't have a solution at this point.  Our truck has had the reprogram, several rear cameras replaced, a new driver side mirror camera, at least three replacement camera modules behind the rear seat, and most recently they replaced the entire wiring harness in the ass end of the truck.  46K miles and the problems continue to pile up with no permanent fix.

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