Rear camera cuts out in reverse

Crambone · March 19

Less than 500 miles on the 2023 Silverado and the rear camera goes black and displays a red triangle with and exclamation point and a circle with a camera that has a line through it. Software bug or a communication problem?

cccjrsbox · March 21

Same here, fairly intermittent, but annoying. You find a fix?

FKM · March 24

Mine was doing the same thing and my dealer did a software update on it and it's been fine since.

New chevy 2010 · March 25

Same problem with my 2022, dealer updated BCM and no more issues.

Crambone · March 25

Thanks for the update folks, Will get with the dealer and hopefully an update is all we need.

BigBadSierra · March 27

Had the same issue with my 2022 the dealer finally replaced the rear backup camera and so far it has not re-occured in over a 2 month.

GMCustomerService · March 27

On 3/21/2023 at 8:56 AM, cccjrsbox said:

Same here, fairly intermittent, but annoying. You find a fix?

This is certainly not what we like to hear, cccjrsbox. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: cccjrsbox/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.

Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
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Gravel6621 · March 28

I have the same issue. The dealer applied a software update claiming that would fix it. Sadly, it did not fix it. Of course when I brought it, the issue "couldn't be reproduced".

Meldridge73 · March 30

Just purchased my ‘23 Silverado 3500HD Saturday and I have this same issue today(Wednesday). Less than 500 miles. Guess I will be calling the dealer tomorrow.

wepiii · March 30

Happened to mine at 500 miles. Dealer had to replace a box located behind rear seat, and now it is working

Crambone · March 30

Hi, I appreciate the input from everyone. We have plans to bring it back to the dealer and hopefully they can correct it. Right now, I just dont have that warm and fuzzy feeling anymore about the Silverado

Gravel6621 · April 14

Anyone have any updates on this?

Crambone · April 15

we have an appointment with the dealer on Monday, they said it was an apparent electrical issue and a module may need to be replaced.

Crambone · April 24

The Truck sat at the Autonation dealership Corpus Christi for a week and said because a trouble code was never set, there is nothing they can do about the camera. Driver side weatherstripping also leaks and making a whistling noise, they never even bothered to look at it, instead they drove it and didnt hear any sound. Not sure if they drove on the highway, probably not if they drove it at all. Now they want to charge an hour labor and maybe the will change out the weather stripping.

I have a feeling this vehicle will turn into a $60,000 paperweight.

GMCustomerService · April 26

On 4/24/2023 at 12:25 PM, Crambone said:

The Truck sat at the Autonation dealership Corpus Christi for a week and said because a trouble code was never set, there is nothing they can do about the camera. Driver side weatherstripping also leaks and making a whistling noise, they never even bothered to look at it, instead they drove it and didnt hear any sound. Not sure if they drove on the highway, probably not if they drove it at all. Now they want to charge an hour labor and maybe the will change out the weather stripping.

I have a feeling this vehicle will turn into a $60,000 paperweight.

This is certainly not what we like to hear, Crambone. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2023 Chevrolet Silverado. To do so, please send an email to [email protected] with ATTN: Crambone/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.

Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com