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Posted (edited)
2 minutes ago, MJC815 said:

is that a dealer update or just "software update" I can do in my vehicle??

 

 

Dealer since the OTAs suck balls.  

Edited by newdude
  • Haha 1
Posted
8 minutes ago, MJC815 said:

welp...thats a pain in the ass

 

thanks for the heads up

 

do you know that resolves my issue??

 

 

It should.  Fixes like 40 other things too for other various operations.  

 

Audio:

  • Audio app may crash and change source on own
  • Audio loss when changing drive mode
  • No audio after phone call
  • No audio and audio app blank
  • No audio and volume knob doesn't respond
  • No audio on start
  • No turn signals audio
  • Start up audio delayed
  • With an Android phone paired there is no audio

Cluster:

  • Album Art flashes on XM station change
  • When the radio is off there may be a Power icon showing on the audio page. "Audio Off" to let the driver know the radio is off is missing

Connectivity:

  • 4G connection is dropping

Display:

  • Audio card crashes and will not recover
  • Audio card may freeze
  • Black Screen
  • Black Screen after accepting TCPS
  • Black screen when launching Trailering App
  • Black screen when switching profile during a call on a password lock screen
  • Blank screen after accepting TCPS
  • Card view Clock app in wrong position on ignition start
  • Card view disappears after changing profile
  • Card view is blank when profile creation interrupted
  • Home screen glitching
  • Loading message for Maps and audio cards
  • Maps and Trailering might be missing from the right-side apps view
  • The display may look like a picture negative when switched to day mode
  • The Home screen may not have any app icons

HVAC:

  • The blower speed turns down at startup by itself

Navigation:

  • Google Maps blinking
  • Icons incorrect
  • Location changing randomly
  • Maps blank in porch view
  • Maps freezing in card view
  • Navigation page will not load on cluster
  • Turn-By-Turn may not work

Phone:

  • Android Auto screen is cut off and the touch display does not work
  • Answer button on the screen does not work
  • Apple Music skipping songs
  • CarPlay will not connect or is slow to connect
  • Customer can't open the CarPlay app through the home screen icon
  • During a call the audio may stay on the handset instead of being heard through the vehicle
  • Echo during phone call
  • The CarPlay screen might flicker

Profiles:

  • Correct password not working when changing from driver profile to new profile
  • No incorrect password pop-up when entering incorrect password
  • Settings app and new profile do not respond after switching to new profile
  • Stuck on loading message on profile change

Programming:

  • Customer may see a message to "restart the system to complete the update”
  • Download stuck at 67%
  • Flash/Flicker when selecting x button or back button on faceplate
  • The OTA update may fail
  • The USB update may fail

Radio:

  • Keyboard will not come up after change language button is pressed
  • The favorites button on the steering wheel controls may not work

SXM:

  • Customer sees "No Signal" message
  • Customer sees "XM Loading" message
  • XM audio pausing for a second when an icon is pressed on any screen

Trailing App:

  • Trailer app not launching from card view for first time user
  • White screen displays after clicking done in trailering-towing assist screen
  • Your trailering profiles may not sync with the cloud

USB:

  • USB data not functioning

Voice Recognition:

  • Alexa not stopping on SWC end button press
  • Google Assistant asks for device when commanded to play music
  • Google Assistant extra-long delayed response time
  • No Voice Recognition functions

Stability:

  • Card View takes a long time to load apps
  • Radio doesn't turn on
  • Radio Stays on for a minute after cancelling RAP
  • Reboot
  • System freezes
  • When changing Trailer Maintenance data to 100% the system may crash
  • When exiting camera, the app tray and status bar may disappear, and the transition is not smooth
Posted

curious why service guy didnt know about this when I was in 7/3 (oil) and told him what was happening

 

Cant thank you enough

 

Alot of those issues I wrote off to computer just glitching

Posted (edited)
2 minutes ago, MJC815 said:

curious why service guy didnt know about this when I was in 7/3 (oil) and told him what was happening

 

Cant thank you enough

 

Alot of those issues I wrote off to computer just glitching

 

 

Because most of them don't bother to check for TSBs or PIs when talking to the customer.  They wait for the tech to try and find them and even then, they don't always either.  

Edited by newdude
Posted
6 hours ago, MJC815 said:

is that a dealer update or just "software update" I can do in my vehicle??

 

6 hours ago, newdude said:

 

 

Dealer since the OTAs suck balls.  

 

OTA update is what caused all of the mess with my truck six weeks after I bought it last fall. Never again in these trucks.

 

6 hours ago, MJC815 said:

curious why service guy didnt know about this when I was in 7/3 (oil) and told him what was happening

 

Cant thank you enough

 

Alot of those issues I wrote off to computer just glitching

 

6 hours ago, newdude said:

 

 

Because most of them don't bother to check for TSBs or PIs when talking to the customer.  They wait for the tech to try and find them and even then, they don't always either.  

 

It's worse... technicians no longer troubleshoot ANYTHING unless you are paying the dealer. For warranty items, they need a code to pull with the scan tool or it never happened. I went round and round with the dealer I bought my truck from about issues that were intermittent and would have NEVER set a code. They insisted there were no problems "because there were no codes." When the truck died on the way home, I made sure the list of codes was lengthy and drove it right back. "Now that the truck has done all of the heavy lifting for you, maybe someone can look up the fixes for these codes."

 

Took another week and a case with GM to finally get it repaired. Now it seems that half of the stuff I complained about that they refused to admit were problems are fixed in this new update. I genuinely do not understand how GM can be SO FREAKING BAD at software development. 

  • 3 weeks later...
Posted

Has anyone who has the Y172 update experienced any new issues? I had this done a month or so ago on my 2024 3500 and it seems to have fixed some of the previous issues I was having, but ever since the update Bluetooth calls have a loud intermittent popping noise. The noise isn't present during Bluetooth audio, just calls.

  • 5 months later...
Posted

My 23 Sierra does the same thing. I found that if you change the fan speed, taking it off of auto control, for about 15 seconds and then hit the auto button turning it back on it will work correctly until you shut the truck off. Definitely a software bug.

 

Has anyone tried this Y172 update? 

Posted
23 minutes ago, George Nicoloff said:

My 23 Sierra does the same thing. I found that if you change the fan speed, taking it off of auto control, for about 15 seconds and then hit the auto button turning it back on it will work correctly until you shut the truck off. Definitely a software bug.

 

Has anyone tried this Y172 update? 

Mute the stereo and that corrects it. Or get the software recall done and register that specific issue when it goes in as well... Mention that you know there's a software update to fix it. But beware... the update may also introduce a number of other issues you AREN'T currently having...

- My center screen in the dash will commonly change from Trip 1 (where I always keep it) to tire pressures or a similar random screen when I start the truck

- I now sometimes get static when I'm using my phone (I hear static when the other person speaks, they hear me fine)

- Moving the lever to turn on the directional results in the wipers turning on even though I don't actually touch the wiper control on the stalk

 

These are all new issues since I had the software update done.

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