Turn signal intermittent

[CDF8M]

Sometimes my turn signals and daytime lights don’t work. If I turn my truck off and then restart it the signal lights work again. What is the fix for this? I have a 2023 Silverado High Country. It’s the left and right headlight turn signal 

[Jus Cruisin]

I'd make an appointment with your dealer. Probably get a NPF initially. Then work out a plan that you bring it in while it is inop. That way there's a better chance they can get it diagnosed. 

[Bikerjon]

2 hours ago, CDF8M said:

Sometimes my turn signals and daytime lights don’t work. If I turn my truck off and then restart it the signal lights work again. What is the fix for this? I have a 2023 Silverado High Country. It’s the left and right headlight turn signal 

There was a batch of those headlight assemblies that were defective. Take it back to the dealer.

[CDF8M]

I have an appointment tomorrow 

[CDF8M]

11 hours ago, Bikerjon said:

There was a batch of those headlight assemblies that were defective. Take it back to the dealer.

I’m taking it back tomorrow 

[CDF8M]

I called GM and the person I talked to said they haven’t heard anything the signal lights working intermittently 

[ember1205]

5 hours ago, CDF8M said:

I called GM and the person I talked to said they haven’t heard anything the signal lights working intermittently 

 

Something to keep in mind is that "calling GM" is putting you in touch with someone in a call center. They don't have the capacity to do comprehensive searches on every item that may occur, so the reply of "I haven't heard of that" is literally from that one person's sole perspective. Yes, they can look for certain items, but mostly they're just going to search the VIN of your vehicle to see if there are any open recalls and relay that to you if they find any.

 

If you're contacting them, open a case, report the issue, and go from there. The dealer is going to be your source of info and possible repair, and intermittent issues are basically impossible to solve. What I mean by that is they ONLY way to know if you have corrected an issue is to have a definite way to either produce the issue or test for presence of the issue which you can then use once a repair has been attempted to verify the issue is gone. Things that happen unpredictably and without a known, specific cause may or may not be resolvable because there is no sure-fire way to validate that a repair attempt worked or not.

 

Let them hook it up to the magic computer, and see what info they get back. If you get the dreaded "We couldn't reproduce the problem", ask them how you can go about collecting more information for them to use, in combination with your open case, to eventually determine the cause.

 

Hope it turns out well for you! 

[CDF8M]

Thanks for the info 

[CDF8M]

On 12/20/2023 at 6:12 PM, ember1205 said:

 

Something to keep in mind is that "calling GM" is putting you in touch with someone in a call center. They don't have the capacity to do comprehensive searches on every item that may occur, so the reply of "I haven't heard of that" is literally from that one person's sole perspective. Yes, they can look for certain items, but mostly they're just going to search the VIN of your vehicle to see if there are any open recalls and relay that to you if they find any.

 

If you're contacting them, open a case, report the issue, and go from there. The dealer is going to be your source of info and possible repair, and intermittent issues are basically impossible to solve. What I mean by that is they ONLY way to know if you have corrected an issue is to have a definite way to either produce the issue or test for presence of the issue which you can then use once a repair has been attempted to verify the issue is gone. Things that happen unpredictably and without a known, specific cause may or may not be resolvable because there is no sure-fire way to validate that a repair attempt worked or not.

 

Let them hook it up to the magic computer, and see what info they get back. If you get the dreaded "We couldn't reproduce the problem", ask them how you can go about collecting more information for them to use, in combination with your open case, to eventually determine the cause.

 

Hope it turns out well for you! 

The dealership asked me to bring my truck in when the turn signal goes out again. I brought my truck in on Friday 4/5/24 with the signal light not working. They told me that they couldn’t look at it because they were too busy. I was told to take a picture and schedule an appointment. I made an appointment for today 4/10/24 and they told me that they can’t do anything because the signal light is working. They said GM needs a current photo of the light not working. This is getting ridiculous

[CDF8M]

On 12/19/2023 at 8:27 PM, Jus Cruisin said:

I'd make an appointment with your dealer. Probably get a NPF initially. Then work out a plan that you bring it in while it is inop. That way there's a better chance they can get it diagnosed. 

The dealership asked me to bring my truck in when the turn signal goes out again. I brought my truck in on Friday 4/5/24 with the signal light not working. They told me that they couldn’t look at it because they were too busy. I was told to take a picture and schedule an appointment. I made an appointment for today 4/10/24 and they told me that they can’t do anything because the signal light is working. They said GM needs a current photo of the light not working. This is getting ridiculous

[GMCustomerService]

6 hours ago, CDF8M said:

The dealership asked me to bring my truck in when the turn signal goes out again. I brought my truck in on Friday 4/5/24 with the signal light not working. They told me that they couldn’t look at it because they were too busy. I was told to take a picture and schedule an appointment. I made an appointment for today 4/10/24 and they told me that they can’t do anything because the signal light is working. They said GM needs a current photo of the light not working. This is getting ridiculous

We regret to hear that you are facing challenges with your truck and would like to investigate this further for you. Please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email. 

 

[CDF8M]

I was called by the dealership yesterday 4/10/24 after I returned home from the appointment I had there that morning. The service manager asked me if I could bring my truck back so they could take photos of the headlights to send to GM to check for cracks in the headlights. They sent the photos and later I was informed that they would order and replace my headlights. So for now it seems like they will resolve the issue when the new headlights come in.