Jump to content

Vehicle Service History Online Gone

Skeeter McSkeet
 Share

Recommended Posts

Skeeter McSkeet Senior Enthusiast

Skeeter McSkeet

Posted
Posted

Anyone else have their entire service history disappear online? I’m talking about from the Gm owner center/my gmc/ experience.gm/ whatever other forms of the site you can use to sign in for Chevy/gmc. Not the diagnostic info, the actual trips to your dealer for service/maintenance that they enter in for you.  
 

I’m in a 2015.5 Sierra, original owner.  Can anyone else with similar year trucks access their service history?  I have nothing there anymore, not a single record, I did have 9+ years of history here until maybe a year ago.
 

So I called the number shown where the service history should have been, it’s onstar, and was told I should be able to see it and that they can see it on their end.  I Tried on multiple phones/tablets using safari and private browsing, windows 11 on chrome and edge, cleared all browsing history and cache as recommended still no records. Blah blah blah. 
 

Played phone tag a couple weeks with them trying to troubleshoot things, they kept calling me back at real awkward times.  I had no way to directly callback anyone I missed, so I had to deal with a different advisor every time I returned a missed call.  Each one had slightly different info they’d give me regarding this case. 

 

Was told on my last call that I cannot see this info without having an active connected onstar account.  I haven’t had one ever beyond my free trial which was either 3 or 5 years, and my vehicle network got sunset in 19-20, so I can’t have a connected account now if I even wanted to. Yet I could still see these records until late 2022 or early 2023 sometime, so I don’t see how I’d need a connected account.  Been told by 3 onstar folks I should be able to see it, told by the last one I can never see it again since I can’t connect my truck to them. 
 

Like wtf man? I have all of my paper copies, but I specifically went to the dealer for most all service specifically to have the history of it at my fingertips online for easy history lookup or to provide if I ever sell.  Was wanting to see last time trans was flushed and that’s when I discovered I can’t just browse the service history any longer. Mad about it because I would have went elsewhere for service instead of paying stealership premiums. 
 

My rant is over but I’m just curious as to what answer I received is the correct one.  I had some special team working on this apparently after my initial call; and now I’m being told it’s not possible and never was, they don’t know how the other advisors could see anything.  
 

 

 

 

rav3 Senior Enthusiast

rav3

Posted
Posted

mine still there on my '17 Silverado

  • Like 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • richard wysong
      Wow I'm in a pickle. (Broke down truck) and a story.

      By richard wysong · Posted

      You could try a used 1, they used that engine in the Astro vans, Plenty of them in the boneyard. Look for a wrecked or rotted 1 so the chance that it was scrapped for that reason and not a mechanical issue will be greater
    • KARNUT
      Wow I'm in a pickle. (Broke down truck) and a story.

      By KARNUT · Posted

      Google converting 98 4.3 spider injection to carburetor if all else fails. 
    • Hoginedgewood
      MPG Surprise

      By Hoginedgewood · Posted

      That computer lies!
    • Tbhats2130
      2018 Silverado Console USB Port Not Working

      By Tbhats2130 · Posted

      My centre console USB ports haven’t been working and the one in the glovebox is starting to act up. When I plug my phone into the cord the radio will go black and stop playing, and the CarPlay is inconsistent.   I checked the fuses and they were fine. I changed the USB port out and still nothing. Hoping for some advice on what I should be looking at.  
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      The truck is a 1995 Chevrolet S10 Blazer, 4.3 VIN "W" engine. :cracks knuckles:   On a whim - because I needed a headache - this truck was for sale so I stopped to take a look. Doesn't run. Well, it does, but barely. Long crank, choppy idle, bad misfire(s), it REEKS of fuel. I can DO this..I'm thinking. Diamond in the rough. One owner until last year. A young guy is selling it, he bought it 6 months ago. It stranded him more than once, he's got a newborn. It was in the shop 10 days ago and he "thinks" they said it needs a new fuel injection system. He can't put any more money into it, needs it gone. I was thinking of upgrading my Macbook, which is a total want, not a need. For less than the price of a new laptop I can have fun for months tinkering on this truck and enjoying it. I'm taking this truck home. The guy was beyond thrilled, his wife was there, she thanked me profusely, I could tell they were hurting. They seemed like good people in a bind.   Some parts, a wash, maybe a set of tires, and I can have a few months of fun and then turn it for beer money (or the next project).   Sure enough, there's a work order from a shop last week in the INCHES of paperwork on this truck dating back to when the first owner bought it. They put a new distributor in it, fuel injection work describes basically opening the plenum and putting it back together. He said he couldn't afford any more work so he had them button it up and that's when he put it up for sale.   I'm not well versed in 4.3. I did discover 1995 uses the 1992-1995 SCPI "Spider" injector which is riddled with issues from splitting lines, clogged or cracked poppet valves and plastic spider legs that crumble over time. Cool. I'll just order me a ne---. Oh, the auto parts store doesn't have it? Rock Auto doesn't have it. eBay? $$$$$$ for used. These are UNAVAILABLE period end of story unless you know "a guy" who's still got one in a box somewhere.   Can't upgrade to the '96-'04 injector, it's a different plenum, wiring/pinout and sensor config.   There are a few kinda "know a guy" -guy rebuild services for these injectors out there for about $350. Okay, Okay... I'd like to know if anyone has used them? Anyone got a lead on these crappy 92-95 spiders?   I also don't want to send MY spider to Narnia and back without knowing if that's truly the problem. I guess I'll need to pull apart the plenum and do some digging.   I was also thrown for a loop. This 1995 model year truck has an OBD-II connector. The interface is decidedly not OBD-II. I can read and reset trouble codes and view live data, but there's not a lot of data. Like misfire count and on what cylinder, that's not there. It's OBD-1.5.   Nothing is ever easy. Now it makes sense why this guy wanted to disappear this thing for cheap. I'm guessing the shop told him the injector is toast, the part is unobtainable and they're not going to sort sending the thing to a rando offering rebuild service on craigslist, and the kid likely can't be without a working car for 3 weeks even if they'd facilitate that.   Experience with these early SCPI's? Stories? Things to check? Sympathy? (..Nah...)   This can sit until I sort it. But I haven't had a problem with a vehicle I couldn't easily solve in a long time.    

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...