Intermediate steering shaft

lancer1991 · March 14, 2006

Okay, back in 04 I had the lube done to my 02 1500 Silverado, in 05 I got the delership to do a one time courtesy after warranty to replace it after the replacement came out (was only a couple thousand outside warranty at that time), now it's back in again at 64k with same problem and they have a new lube kit. Dealership is saying GM won't pick it up th e$170, so I called GM customer service. Waiting to hear back, but the girl said most likely they won't cover the whole amount since it's outside of warranty.

Wouldn't you think they would cover the full amount since this has been an ongoing problem?

lancer1991 · March 14, 2006

Okay, back in 04 I had the lube done to my 02 1500 Silverado, in 05 I got the delership to do a one time courtesy after warranty to replace it after the replacement came out (was only a couple thousand outside warranty at that time), now it's back in again at 64k with same problem and they have a new lube kit. Dealership is saying GM won't pick it up th e$170, so I called GM customer service. Waiting to hear back, but the girl said most likely they won't cover the whole amount since it's outside of warranty.

Wouldn't you think they would cover the full amount since this has been an ongoing problem?

<{POST_SNAPBACK}>

Okay, just got the call back, an GM is telling me to go screw myself. They said, since the replacement shaft didn't solve the problem, they are recommending it be lubed once a year and is not recognized as a defect. I told them it's the last GM I buy if they can't cover, what appraently now is down to about $130 repair. All she said, is she'll log that comment.

Gotta love keeping loyalty to a manufacturer and get this type of customer service.

fossil · March 14, 2006

Well, looks like you'll have to spend some coin yourself and get this permanent fix. I'd take the bill to GM and try and get re-imbursed for all or part of it due to the original being defective and that GM doesn't have a fix themselves for this.

http://www.borgeson.com/TruckProductChevy.htm

lancer1991 · March 14, 2006

Well, looks like you'll have to spend some coin yourself and get this permanent fix. I'd take the bill to GM and try and get re-imbursed for all or part of it due to the original being defective and that GM doesn't have a fix themselves for this.

http://www.borgeson.com/TruckProductChevy.htm

<{POST_SNAPBACK}>

That's a steep price. What's the word on these?

I doubt I'd get GM to cover that one, as they wouldn't cover re-packing with grease today.

sgiangregorio · March 14, 2006

I saw those shafts, but someone said they had problems with it. I believe it was on this site. Do a search on the word and see what you can find.

fossil · March 14, 2006

guaranteed for 5 years

yes, not cheap, but pay for greasing it every so often and you soon got it paid for.

Do it yourself and you're forever *^^$&(&* around

Mark_in_Tulsa · March 14, 2006

Maybe we can get a group discount if we get enough people to buy these. I'm sure with the amount of people who have this prob, we could get at least 10 people to get a group discount purchase.

mmmikkke · March 14, 2006

I searched and couldn't find anything on this site indicating any problem with the Borgeson shaft...although maybe it was spelled differently...

Here's a thread on the mopar TDR forum that indicates a possible issue...

Click here.

Anybody have access there to see what it's all about?

Faded · March 14, 2006

I searched and couldn't find anything on this site indicating any problem with the Borgeson shaft...

I'm wondering if this is "the fix". I haven't looked yet but I'm suspecting I'm due for one of these 'lube jobs' but I'd like to find a more permanant solution.

AceRock · March 15, 2006

Does anybody know if the intermediate steering shaft needs attention when it starts doing the clunk? I mean my truck has been in the dealership 3 times for this problem and my last truck (an '02) was in twice for the same problem. I want to know if you can keep driving it with the clunk. Is it a safety issue? Will something break or fall apart. If not then I will just drive it into the ground and say screw giving GM any more money to fix it. It is just a matter of time before my truck will do the clunk again. I doubt they fixed it on the 3rd visit.

lancer1991 · March 15, 2006

Does anybody know if the intermediate steering shaft needs attention when it starts doing the clunk? I mean my truck has been in the dealership 3 times for this problem and my last truck (an '02) was in twice for the same problem. I want to know if you can keep driving it with the clunk. Is it a safety issue? Will something break or fall apart. If not then I will just drive it into the ground and say screw giving GM any more money to fix it. It is just a matter of time before my truck will do the clunk again. I doubt they fixed it on the 3rd visit.

<{POST_SNAPBACK}>

The second time I had this problem, I probably drove it for several months with the clunk. I think it's more of an annoyance than safety, as I'm sure if it was safety, GM would actually do something. This is my 3rd time and it is just starting. I only really notice it on one off ramp turn which is uphill, but really don't notice it much elsewhere.

How easy or hard is the DYI replacement or lube job?

pm26 · March 15, 2006

Can somebody please explain to me if GM actually redesigned this part for the '06 models, or did they instead resort to a BS fix like greasing the shaft. So let me get this straight: A part with sloppy tolerance, so why bother making something better fitting, just pump it full of thick heavy grease - that should hold until the warranty expires and then we will tell them to go pound sand.

Is this a somewhat accurate description?

00Tahoe · March 15, 2006

Look up in the "Tech articles" to the left and find the process for doing the lube job yourself. I did and it took me about 30-40 minutes to do the job myself. And that was reading and being careful to make sure I understood everything as I went along. The lube kit is about $20 from the dealership. Personally, this is the way to go as the dealership wants somewhere between $75 - $150 to do the lube job. The next time I need to do the lube job it will only take me about 15-20 minutes tops. Not worth dealing with the dealer on this lube or replace issue.

http://gm-trucks.com/home/content/view/232/25/

Here you go.

mblrds · March 15, 2006

I seem to read ealier that gm has a new lube kit (white grease) that suppose to work better and last longer than the old kit (dark grease).

sgiangregorio · March 15, 2006

I read aboout this Borgeson shaft carrying a lot of road vibrations up to the wheel. A ton of vibrations. It wasn't about it clunking. I may have read it on a Z71 forum.

As for the clunk, it is just an annoyance. I greased mine a few weeks ago myself and it's gone again. It literally took me less than 45 minutes and it was the first time I did it. The next time my guess would be around 30 minutes.

I also heard you could reuse the lube syringe with your own grease, but what type of grease should you use in there, or does the white (new) grease really make a difference?