07 08 Nbs Owners...

jrrod2004 · August 18, 2008

I tried to on Saturday, but that didn't work out so well yet. The service manager said that the orange peel was nothing, and that the clear coat on the roof that is peeling was caused by dirt while in transport on the railroad. I'm not sure how to go about taking it in again. I would rather me and my truck not be know for anything at the dealership.

Now that is one great big truck load of BS that service manager is giving you. Peeling clear coat caused by dirt during transport?! Talk about lame excuses. I wouldn't go back to that dealer, but would go to a different dealer and have them look at it.

When my new Tahoe arrives (eventually one day) I'm going to be going over it with a fine tooth comb.

its called rail dust and it can mess up the clear coat. that is covered under warranty by GM for the first 12 months/12000 miles. Keep in mind that rail dust damage is not something that is from the factory at all, rather it is from transporting the vehicles to the dealership by rail (by whatever carrier that ships the vehicles).

sam5828 · August 18, 2008

anyone have the number to customer service?

MS3DALE · August 18, 2008

I tried to on Saturday, but that didn't work out so well yet. The service manager said that the orange peel was nothing, and that the clear coat on the roof that is peeling was caused by dirt while in transport on the railroad. I'm not sure how to go about taking it in again. I would rather me and my truck not be know for anything at the dealership.

Now that is one great big truck load of BS that service manager is giving you. Peeling clear coat caused by dirt during transport?! Talk about lame excuses. I wouldn't go back to that dealer, but would go to a different dealer and have them look at it.

When my new Tahoe arrives (eventually one day) I'm going to be going over it with a fine tooth comb.

its called rail dust and it can mess up the clear coat. that is covered under warranty by GM for the first 12 months/12000 miles. Keep in mind that rail dust damage is not something that is from the factory at all, rather it is from transporting the vehicles to the dealership by rail (by whatever carrier that ships the vehicles).

Yep,Theres even a bulletin on this issue,But unfortunetly we can't post it

MS3DALE · August 18, 2008

anyone have the number to customer service?

1-800-222-1020...it should be in your owners manual also,

jrrod2004 · August 18, 2008

I tried to on Saturday, but that didn't work out so well yet. The service manager said that the orange peel was nothing, and that the clear coat on the roof that is peeling was caused by dirt while in transport on the railroad. I'm not sure how to go about taking it in again. I would rather me and my truck not be know for anything at the dealership.

Now that is one great big truck load of BS that service manager is giving you. Peeling clear coat caused by dirt during transport?! Talk about lame excuses. I wouldn't go back to that dealer, but would go to a different dealer and have them look at it.

When my new Tahoe arrives (eventually one day) I'm going to be going over it with a fine tooth comb.

its called rail dust and it can mess up the clear coat. that is covered under warranty by GM for the first 12 months/12000 miles. Keep in mind that rail dust damage is not something that is from the factory at all, rather it is from transporting the vehicles to the dealership by rail (by whatever carrier that ships the vehicles).

Yep,Theres even a bulletin on this issue,But unfortunetly we can't post it

Isnt that in the P&P?? (Not that we could post that either)

MS3DALE · August 18, 2008

I tried to on Saturday, but that didn't work out so well yet. The service manager said that the orange peel was nothing, and that the clear coat on the roof that is peeling was caused by dirt while in transport on the railroad. I'm not sure how to go about taking it in again. I would rather me and my truck not be know for anything at the dealership.

Now that is one great big truck load of BS that service manager is giving you. Peeling clear coat caused by dirt during transport?! Talk about lame excuses. I wouldn't go back to that dealer, but would go to a different dealer and have them look at it.

When my new Tahoe arrives (eventually one day) I'm going to be going over it with a fine tooth comb.

its called rail dust and it can mess up the clear coat. that is covered under warranty by GM for the first 12 months/12000 miles. Keep in mind that rail dust damage is not something that is from the factory at all, rather it is from transporting the vehicles to the dealership by rail (by whatever carrier that ships the vehicles).

Yep,Theres even a bulletin on this issue,But unfortunetly we can't post it

Isnt that in the P&P?? (Not that we could post that either)

You mean the policy & procedure manual Mike?

jrrod2004 · August 18, 2008

You mean the policy & procedure manual Mike?

yeah in the warranty section (if memory serves me correctly)

jrrod2004 · August 18, 2008

think they will get mad (General Motors) if I post stuff directly from the owner's manual? Provided I post no logos or any 'copyrighted private' information?

MS3DALE · August 18, 2008

You mean the policy & procedure manual Mike?

yeah in the warranty section (if memory serves me correctly)

Yep,Here it is,I'll post it because its not copyrighted,I also think its in the owners manual (Of course it seems like no one reads those anymore )

Paint Conditions - Chemical Spotting and Rail Dust

Paint damage and deterioration can result from chemical fallout and rail dust. Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies for new vehicles received with the condition evident at the time of carrier delivery to dealer, development of the condition while in new vehicle inventory, or within the first 12 months or 12,000 miles of ownership. However, if during this time and mileage the source of the condition can be identified, i.e. factory fallout, insect spray, customer residence is along a railroad, etc., dealer is to counsel the vehicle owner and refer them to their vehicle insurer for coverage.

Dealer is responsible for protecting vehicles held in inventory and providing for periodic rinsing/washing. Claims for damage to the paint surfaces of vehicles held over a period of time in dealer inventory for which proper care has not been provided for by dealer, will not be accepted.

1.Chemical Paint Spotting

Chemical paint spotting takes two forms i.e. blotchy, ringlet-shaped discoloration, or small irregular dark spots etched into the paint surface.

2.Rail Dust

Rail dust is visible rust colored spots or bumps on a vehicle's paint surface resulting from rail transportation or storage of the vehicle at or near a rail yard or rail line.

3.Repair Reimbursement and Repair Order Documentation

Dealer service management is to ensure that a detailed explanation of the condition is recorded on the repair order, the condition is promptly repaired, and submit a normal warranty claim for reimbursement. Such conditions can only get worse if not corrected as soon as possible following detection.

4.GM Dealers: Rail Dust Labor Operations A5575, A5580 and Chemical

Paint Spotting (See Labor Time Guide for appropriate labor operation.)

Saab Dealers: Rail Dust and Chemical Paint Spotting (submit as straight

time).

Use of these labor operations is limited to the first 12 months or 12,000 miles of the New Vehicle Warranty, whichever occurs first. These labor operations do not apply to transportation claims.

DofD · August 18, 2008

Okay, after doing a little more research on rail dust, there is a TSB out there to be found. The recommended treatment for rail dust damage is a chemical treatment to dissolve the oxidized iron particles (the rail dust), then neutralize the acid, then a regular wash, and a polish. Depending on the severity of damage, a clay bar treatment can help with rail dust. I would say that if the rail dust damage was severe enough to cause the clear coat to peel the dealer should be doing some repainting.

MS3DALE · August 18, 2008

think they will get mad (General Motors) if I post stuff directly from the owner's manual? Provided I post no logos or any 'copyrighted private' information?

I can't see why if its in the owners manual,A lot of stuff is in the owners manual and guys don't see it because......THEY DON'T READ IT!!!

MS3DALE · August 18, 2008

Okay, after doing a little more research on rail dust, there is a TSB out there to be found. The recommended treatment for rail dust damage is a chemical treatment to dissolve the oxidized iron particles (the rail dust), then neutralize the acid, then a regular wash, and a polish. Depending on the severity of damage, a clay bar treatment can help with rail dust. I would say that if the rail dust damage was severe enough to cause the clear coat to peel the dealer should be doing some repainting.

Yep,Thats pretty much what it says...I just can't post it.

DofD · August 18, 2008

Here is a link to a site that has a kit to remove rail dust from paint.

Rail Dust Removal Kit

Here is link to instructions on how to remove rail dust from the same site.

Rail Dust Removal How To

MS3DALE · August 18, 2008

Nice links

ryan_hermanutz · August 18, 2008

I don't believe it is either rail dust or chemical spotting. I will try and get a decent picture of it tonight. The tough thing is that it is on the roof a couple inches in and pretty centered. So from an angle it looks like a couple water spots, but they never go away. I clayed it and waxed it thinking that it was something on the paint. But as soon as I started I knew it wasn't on the paint, but under. I couldn't get very close to it but it looks like whatever it is, is under the clear coat and caused it to bubble.