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Order From Gm Parts Direct

B-Dawg

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B-Dawg Enthusiast

B-Dawg

Posted
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I made my first order from GM Parts Direct today. How long does it usually take to recieve it?

karld Enthusiast

karld

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I just received a tailgate cover that I ordered from them and it took 5 business days. It was a special order part also.

sstenberg Enthusiast

sstenberg

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I've placed two orders with them.

 

The first order had several items in it and it took three weeks to ship (I think one or more of the items were backordered). Then another week to get here.

 

The second order only had one item and it was shipped in two days. Then another week to get here.

 

I haven't tried their customer service.

rckt442 Enthusiast

rckt442

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I've ordered quite a few things from them over the past few years. Sometimes I get the part within a week, sometimes its back ordered for several weeks, and there have been a couple of times that they were unable to get the part and cancelled the order after a couple of months. If time is a concern, I would make sure you know if they have the part in stock before ordering or find out how long its going to take to get it in if they don't. I have never had any issue with the parts or there service other than that.

huero626 Senior Enthusiast

huero626

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I guess I will call them when I order the part so I'll know if they have it in stock or if it is going to take a while.

B-Dawg Enthusiast

B-Dawg

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You CANNOT call them it's email only and it takes 24 to 48 hours for them to reply. I'm not too worried about time just was wondering how there shiping was being it's my first time dealing with them. Thanks for the reply's :banghead:

Zembonez Senior Enthusiast

Zembonez

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I've had gret luck with gmaccessoriesstore.com. I've ordered several times from them and had my stuff in a matter of several days. Just offering up another possibility.

huero626 Senior Enthusiast

huero626

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You CANNOT call them it's email only and it takes 24 to 48 hours for them to reply. I'm not too worried about time just was wondering how there shiping was being it's my first time dealing with them. Thanks for the reply's :)

 

 

Thanks for the heads up, I was planning to call them tommorow lol.

Darkanion Senior Enthusiast

Darkanion

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When my dad ordered the rear wheel well liners for me, for Christmas, he went to the local dealer and asked if they'd price match. They did. They did the same thing on the splash guards he bought for me. I went and did the same thing when I bought the new tailgate cap for my truck, too. So, you get the GMPartsDirect price without the shipping costs! :)

B-Dawg Enthusiast

B-Dawg

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Well guys my order shipped today! I guess it wasn't in there warehouse besides it was a special order item and no local dealers had it in stock. Nothing like saving a little green :sigh:

Vortec-Z71 Enthusiast

Vortec-Z71

Posted
Posted
When my dad ordered the rear wheel well liners for me, for Christmas, he went to the local dealer and asked if they'd price match. They did. They did the same thing on the splash guards he bought for me. I went and did the same thing when I bought the new tailgate cap for my truck, too. So, you get the GMPartsDirect price without the shipping costs! :sigh:

 

How did you get them to price match? Did you bring a printout of the GMPartsDirect.com prices? In fact, I'm going to shoot an email to my local dealer right now to see if they will price match.

nfisherman Enthusiast

nfisherman

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I ordered a transmission cooler from them. It took about a week and the price was fair. I did notice one annoying thing about their website though. I tried to request information about the cooler before I ordered it. The website gives you the option of inquiring about a part without entering your VIN. I didn't want to go out to the driveway to get my VIN, so I clicked that option and entered my request. I waited four days for an answer only to get an email saying that they couldn't provide any information without the VIN. What a waste of time. They shouldn't tell you that you don't need the VIN if they refuse to do anything without it.

 

Soon, I'll need to order something from them. Do they have good customer service?
jhbrennan Enthusiast

jhbrennan

Posted
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Well guys my order shipped today! I guess it wasn't in there warehouse besides it was a special order item and no local dealers had it in stock. Nothing like saving a little green :D

Show them the GM Parts Direct quote - my dealer matched plus by the time you pay the GM Parts Direct freight (they are really high) you're better off supporting your local dealer.

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