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Horrible Service With Dealership

Neutron

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Neutron Enthusiast

Neutron

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I have a 2007 new body style Silverado Ext cab. I purchased it in Dec 2007. Since then I've had the drivers side A-pillar replaced 3 times due to warpage, and the truck in for the squeaking rear doors 3 times. Their answer is tape. The tape looks tacky, collected dirt, and didn't fix the issue. The third time my truck was in for the doors my box of bungees I use to tie down cargo in the bed ended up missing. I've always taken my truck in for service to this dealership with this truck. I logged a complaint 3 weeks ago regarding the 4th A-pillar this truck has seen as it's also warped, and for the rear doors that are STILL squeaking whenever I hit a bump or are on a rough patch of road.

 

A lady from customer service called me back and promised me she would take care of these issues and said she would call me back. Over a week later she never called, so I called back and was told she was supposed to have a meeting with the service manager the following morning and promised me a callback right after. No callback happened.

 

I just called and asked for the GM and/or owner of the dealership as I am writing a letter to have my complaint in writing. I was told someone would call me back. To my surprise 20 min later someone did, the customer service manager. He wants me to bring my truck in a week from tomorrow and he will personally look at it. What sucked though is he is only offering a $40 shop credit for my missing bungees. No apologies or anything.

 

I was told that the A-pillar warpage is a known issue with the GMT-900 and GM doesn't know what to do to fix it.

01SierraSLT Enthusiast

01SierraSLT

Posted
Posted

It's a truck. What do you expect? It's gonna make noises. If you want something quiet and "solid" buy a car. Trucks just make noises. Good luck, and I hope things work out for ya though..... :P

dlewis1111 Senior Enthusiast

dlewis1111

Posted
Posted

I was told that the A-pillar warpage is a known issue with the GMT-900 and GM doesn't know what to do to fix it.

 

 

Did know about this....Are you talking about the A pillar like THE A pillar the windshield goes against?

68haywagon Enthusiast

68haywagon

Posted
Posted

If your talking about the pillar by the windshield. My 07 was straight when I traded in June with 32k mi and my 09 is straight too. My extended cab doors creak in the morning while turning or going over bumps, but goes away once I move a bit. I'm going to grease the weather strip someday to end that.

 

Mike

Neutron Enthusiast

Neutron

Posted
  • Author
Posted
I was told that the A-pillar warpage is a known issue with the GMT-900 and GM doesn't know what to do to fix it.

 

 

Did know about this....Are you talking about the A pillar like THE A pillar the windshield goes against?

 

 

Yes, the A-pillar molding that goes up against the windshield. To me they should look symmetrical on both driver and passenger. Passenger side looks fine, it's the drivers side that is warped.

Chevypreston Enthusiast

Chevypreston

Posted
Posted
None of our company trucks are having this A pillar problem.

 

 

I have not heard of this problem before myself, but I hope you ge it resolved soon. As far as customer service goes I agree that concept is gone for the most part. Stinks about your bungees but you know what they say about stealerships :thumbs: of course they will not admit its possible one of there employes took them.

dlewis1111 Senior Enthusiast

dlewis1111

Posted
Posted
I was told that the A-pillar warpage is a known issue with the GMT-900 and GM doesn't know what to do to fix it.

 

 

Did know about this....Are you talking about the A pillar like THE A pillar the windshield goes against?

 

 

Yes, the A-pillar molding that goes up against the windshield. To me they should look symmetrical on both driver and passenger. Passenger side looks fine, it's the drivers side that is warped.

 

 

So as stated above, its the A Pillar molding, not the A pillar itself that you have had replaced? several times? Do you have a bug shield on the front of your truck?

pm26 Senior Enthusiast

pm26

Posted
Posted

Are you talking about the inside windshield pillar trim? The one on the right side on my truck was warped when I bought the truck. It was replaced under warranty, but it is only marginally better. It has to do with insufficient number of clips used to install a rather long piece of trim, plus inconsistent (=crappy) workmanship, such as off center windshield installation.

takevin Senior Enthusiast

takevin

Posted
Posted
It's a truck. What do you expect? It's gonna make noises. If you want something quiet and "solid" buy a car. Trucks just make noises. Good luck, and I hope things work out for ya though..... :(

 

Thats getting old and lame, just because its a truck please....... :thumbs:

Neutron Enthusiast

Neutron

Posted
  • Author
Posted
It's a truck. What do you expect? It's gonna make noises. If you want something quiet and "solid" buy a car. Trucks just make noises. Good luck, and I hope things work out for ya though..... :(

 

Thats getting old and lame, just because its a truck please....... :thumbs:

 

 

 

I know it's a truck, but it should still be solidly built too. My stepdad's Tundra doesn't have this issue....

C. Charles Hahn Senior Enthusiast

C. Charles Hahn

Posted
Posted
None of our company trucks are having this A pillar problem.

 

:thumbs: This is the first time I've ever heard of this, and I know quite a few people who own/drive GMT900s....

ColoradoSkiCountry Senior Enthusiast

ColoradoSkiCountry

Posted
Posted
It's a truck. What do you expect? It's gonna make noises. If you want something quiet and "solid" buy a car. Trucks just make noises. Good luck, and I hope things work out for ya though..... :(

 

Thats getting old and lame, just because its a truck please....... :thumbs:

 

 

 

I know it's a truck, but it should still be solidly built too. My stepdad's Tundra doesn't have this issue....

 

 

Maybe not, but the Tundra's have a crap load of other problems. We even have a few on this board who have switched back to GM from Crapota.

Neutron Enthusiast

Neutron

Posted
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Posted

Well, took the truck in to have the customer service manager look at it. He had it for about an hour and said the A-pillar cover is a defect and it has to do with the way the windshield is installed. There's no fix for it. As far as the rear doors squeaking on the ext cab, his solution is to spray some silicone sealant on the weatherstripping once a month. He gave me a $50 shop credit for the missing box of bungees that they stole.

 

I hate this truck now. I tried to trade it in at the SAME dealership for a Traverse but they would only give me $16k for it. They don't even value their own vehicles very well.

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