Livid...

P71_CrownVic · October 7, 2009

So...we've been getting a little rain here in the Twin Cities lately...not down pours...just a nice steady rain.

I had my truck backed in the driveway and when I went to work today I was surprised by this:

As you can see, the water is pretty much contained to the overhead console. NO OTHER part of the headliner was wet...the majority of the water was in front of the console and in the little tray.

I called TWO GM dealers and they tell me that they will have to diagnose it and THEN tell me if my GMPP major guard warranty (that cost me ~$2500) will cover it or not. One guy said that if the XM/Onstar antenna is leaking...it wouldn't be covered. How could that be? The last person to touch that antenna WORKS FOR GM!

And in case anyone asks...my moonroof was bone dry and all the windows were up.

Discuss.

HawkeyeOC · October 7, 2009

At least your 800 had a spot to collect the water. If that had happened in mine, it would have gotten to OnStar mics, garage door openers, etc.

Leaky windshield a possibility?

C. Charles Hahn · October 7, 2009

You paid $2500 for a service plan?

GMPP is an extended warranty. $2500 isn't that unusual of a price depending on how long in time/miles it's for.

Oh, and I would be PISSED if they tried to not cover that. I'm betting it may be the antenna, or it could be windshield, but whatever it is that obviously ain't right.

outhouse · October 7, 2009

onstar/fm antenna is a common leak from GM we had them in the service dpt off and on

androgelrx · October 7, 2009

This is what I don't understand. Why the hell would the extended warranty not cover that? $2500 for an extended warranty is just outrageous from GM. There is no way in hell I would pay that much for an extended warranty. How is it that Toyota charges $1500 for 7yrs/120k platinum warranty with no deductible while GM charges $2500 for their product?

deyomatic · October 7, 2009

So, the XM/ Onstar antenna from the factory is not covered? That's unreal.

jrrod2004 · October 7, 2009

Major Guard Exclusions:

Unless required in connection with the repair of a covered part, WE will not pay anything under this Agreement for engine tune-up, suspension alignment, wheel balancing, filters, lubricants, engine coolant, drive belts, radiator hoses, heater and vacuum hoses, windshield wiper blades, air conditioning recharging, fluids, spark/glow plugs and wires, brake pads and linings, brake shoes and rotors, manual clutch disc, or any maintenance service or part required to be performed or replaced as recommended by the VEHICLE manufacturer's Maintenance Schedule.

Additionally, neither rust damage nor any of the following parts as defined by the VEHICLE manufacturer’s parts manual are covered under any circumstance: sheet metal, chassis frame, cross members, body rails, body panels or other body parts, bumpers, glass, carpet, weather-strips, lenses, sealed beams, light bulbs, tires, trim, convertible or vinyl tops, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, hinges, brake drums, shock absorbers, or batteries. In addition, the following are not covered: correction of air and water leaks, wind noise, odors, squeaks, or rattles.

This Agreement is not responsible for a FAILURE or CLAIM:

a) Caused by misuse, abuse, negligence, alterations, or modifications made to YOUR VEHICLE;

b) Caused by lack of maintenance required by the Maintenance Schedule for YOUR VEHICLE, as detailed in YOUR Owners Manual;

c) Caused by collision, fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, or animal;

d) Caused by racing or other competition;

e) Caused by a condition that existed prior to purchase of this Agreement, or if the odometer has stopped or been changed;

f) Caused by pulling a trailer or another vehicle, unless YOUR VEHICLE is equipped for this as recommended by the VEHICLE manufacturer;

g) Subject to any warranty, VEHICLE manufacturer recall or guarantee issued by the VEHICLE manufacturer or a repairer;

h) Occurring outside the fifty (50) United States of America, the District of Columbia, and Canada;

i) Relating to any part which is not original VEHICLE manufacturer equipment or a like replacement part, whether or not it meets VEHICLE manufacturer specifications. Examples may include, but are not limited to, garage door openers, cellular telephones, theft deterrent systems, and air conditioning components;

j) Relating to any communication, navigational, or entertainment devices that become unusable or unable to function as intended due to changes in content, technology, or wireless service;

k) Caused by contaminated fuel systems or other contaminated fluids.

Finally, no benefits are available hereunder:

l) If a material misrepresentation was made on the Contract Registration, or if YOU are no longer using YOUR VEHICLE in accordance with the eligibility requirements stated on the Contract Registration;

m) For economic loss, including loss of time, inconvenience, lodging & food (except as provided under the terms of the Trip Interruption coverage afforded by this Agreement), storage or other incidental or consequential loss or damage that may result from a FAILURE;

n) For diminution in VEHICLE value.

YOUR RESPONSIBILITIES

YOU must properly maintain the covered VEHICLE as recommended by the VEHICLE manufacturer. If requested, proof of required service, including receipts and work orders showing date and mileage of the VEHICLE at the time of service, must be presented to US in the event of a FAILURE or CLAIM.

CLAIM PROCEDURES

In the event of a FAILURE YOU must:

1) Use reasonable means to protect the covered VEHICLE from additional damage.

2) Contact the dealership from whom YOU purchased this Agreement.

3) Obtain prior authorization from US before any work is done on the covered VEHICLE.

If YOU need assistance in submitting a CLAIM or obtaining a service covered by this Agreement, contact YOUR selling dealership. If YOU cannot contact the selling dealer for assistance, call 1-800-631-5590 in the United States or 1-800-268-7676 in Canada, Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

If necessary, YOU must allow US to inspect the VEHICLE and provide any information WE may reasonably require (including proof of required maintenance) prior to completion of any repair.

WE may reimburse YOUR COST to repair or replace a covered part, if YOU submit an original paid invoice from a licensed repair facility, or WE may authorize and pay for the repair, replacement, or service ourselves. In either event, WE strongly recommend that YOU return to YOUR selling dealer or a GM Goodwrench dealer for covered repairs and services. Covered repairs and services may be performed by the licensed repair facility of YOUR choice.

LIMIT OF LIABILITY

OUR limit of liability shall not exceed the actual cash value of the VEHICLE, less the DEDUCTIBLE, for any one repair visit.

CUSTOMER SATISFACTION PROCEDURE

YOUR satisfaction and goodwill are important to US. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If a matter has not been resolved to YOUR satisfaction, the following steps should be taken:

STEP ONE - Discuss YOUR concerns with a member of the dealership management staff or owner of the facility. Normally, concerns can be quickly resolved at that level.

STEP TWO - If after contacting such persons YOUR concerns remain unresolved, contact US at 1-800-631-5590, Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

jrrod2004 · October 7, 2009

Major Guard Coverages:

Component Coverage

Covered Parts

It's as simple as this: If it's not on the very short list of what's not covered, it's covered!

For years, millions of Major Guard customers have known that, "From the engine to the trunk lock, if a part breaks - even if it results from wear and tear *Wear and Tear Coverage: The applicable coverage in the event an orginal or like replacement part is unable to function in normal service. - and it's not on the list of the few items not covered, Major Guard will pay for the repair less any applicable deductible - whatever the part!"

Non-Covered Parts

Sheet metal

Body parts, panels and rails

Bumpers

Chassis frame

Cross members

Hinges

Trim, moldings, and bright metal

Paint

Rust damage

Convertible and vinyl tops

Weather-strips

Carpet and upholstery

Exhaust component and catalytic converter

Tires

Glass

Lenses

Sealed Beams

Light Bulbs

Batteries

Brake drums

Shock absorbers

Squeaks , rattles, wind noise and odors

Correction of air and water leaks

Unless required in connection with a covered part we will not pay for: engine tune-up, suspension alignment, wheel balancing, filters, lubricants, engine coolant, drive belts, radiator hoses, heater and vacuum hoses, windshield wiper blades, air conditioning recharging, fluids, spark/glow plugs and wires, brake pads/linings and brake shoes/rotors, manual clutch disc, vehicle manufacturer recommended maintenance services and parts.

Every other part is covered!

asilverblazer · October 7, 2009

Major Guard Exclusions...
...In addition, the following are not covered: correction of air and water leaks...

Looks like a bummer to me. I fixed my leaking onstar antaneeneanaane, it was cross threaded from the factory so it wasn't tight. One new oddly threaded screw/bolt and some goo around the hole=no more leak.

jrrod2004 · October 7, 2009

Major Guard Exclusions...
...In addition, the following are not covered: correction of air and water leaks...

Looks like a bummer to me. I fixed my leaking onstar antaneeneanaane, it was cross threaded from the factory so it wasn't tight. One new oddly threaded screw/bolt and some goo around the hole=no more leak.

Yeah, but they can be flexable if there is a documented history of the vehicle having this problem....Sometimes they will cover it and sometimes they wont.

P71_CrownVic · October 7, 2009

Funny...a truck with 24K on it leaks water...and GM says it's not their problem.

Unbelievable.

emwolb469 · October 7, 2009

Dont get me wrong, I love my Sierra, but I used to have a Toyota and my experiences between the two dealers are way different. The Service from Toyota is WAY better than what I have experienced with GMC. Any problem I ever had with my Toyota they fixed without question because it was on warranty...For GM not to fix something as small as a leak.....I dont know....

P71_CrownVic · October 7, 2009

Dont get me wrong, I love my Sierra, but I used to have a Toyota and my experiences between the two dealers are way different. The Service from Toyota is WAY better than what I have experienced with GMC. Any problem I ever had with my Toyota they fixed without question because it was on warranty...For GM not to fix something as small as a leak.....I dont know....

Especially after I pay $2500 for an extended warranty.

--------

Anyway, I am thinking it's the XM/OnStar antenna. The driver side visor was damp, the passenger side was not. As for the third brake light, there really is no way water could get from there to the front, but I checked it anyway.

So my next question to you all, is the gap in the seal you see below supposed to be there? The antenna is very tight on the roof...it's not loose at all.

redsled2007 · October 7, 2009

According to GMPP's web site, hi tech components (IE: On Star) ARE include. But weather stripping is not.

By the way, I paid $1500 for 7 years and 75000 miles and $0 deductible.

GMPP

That Gap is more than likely where the water's coming from. Place a drop of weather sealing in the gap and I'll bet the leak stops.

P71_CrownVic · October 7, 2009

According to GMPP's web site, hi tech components (IE: On Star) ARE include. But weather stripping is not.
By the way, I paid $1500 for 7 years and 75000 miles and $0 deductible.

GMPP

I hate you!!!