Oil Change From Hell

[flukehit]

Took the truck to the dealer for a quick oil change today. Service Mgr recomends I flush the transmition fluids, since they were showing signs of discoloration. And also recomended I change the differential fluids as well. Total = $500 +. I did a little haggeling and he knocked off $50. Two hrs later I'm watching the mechanic back out the truck, he cuts the wheel and clips a support columb with the front bumper. Haaaaaa. Mind you, most people at the dealership know my truck and how meticulous I keep it. One guy even seeks me out when he sees the truck to see what new on it. Several people have come up to me and complemented the looks of the truck. Well here I am, still in shock from watching the whole building shake and my truck rock when it hit. Haaaa. Bottom line, I need to make an appointment for the bodywork. And they took another $50 off my bill. I'm gonna have a stiff drink now.

[uchi]

yeah that sucks man. accidents do happen especially when moving large vehicles around tight areas. but id have gotten them to cut that bill in half on top of fixing it at their expense. but im a dick when it comes to these things. how much damage was there? got any pics of it?

[=v8-only=]

yeah that sucks man. accidents do happen especially when moving large vehicles around tight areas. but id have gotten them to cut that bill in half on top of fixing it at their expense. but im a dick when it comes to these things. how much damage was there? got any pics of it?

 

same

[flukehit]

Don't forget I also got an oil change too. Personally, I was thinking they would forget the bill. But no such luck. The service mgr. did tell me to sign up for a prefered cuctomer card and said he would throw $150 on it when I come back for the body work. Don't know what good thats going to do me but sounds like a good guesture.

What was I going to do, make a scene, threaten a lawsuit. Naaa, thats not me. I took the whole thing calmly, I met the body guy and he said he is going to use some kind of tape on the scuff marks on the bumper and relace some clips. Said he'd need 4 - 5 hours with the truck.

I told them I only charge $125 per hour for my time.

[flukehit]

No pictures because I don't know how to load them onto here.

Give me a how to for dummies and I will load the pictures.

[DTyrrell]

Wait, so they backed your truck into a support beam, and are still charging you?

 

I work in a compeltely different industry (home/business alarm industry) but if we damage something it a customers house we usually give them the service we did for free, and pay for the damages.

[GPSilverado]

I am also a little concerned over the fact that they wanted to change your transmission fluids. GM says that those fluids are good for 100,000 miles. To me, if there is something wrong with my truck that requires the fluid to be changed early, then somebody needs to tell me why, and explain why that wouldn't be covered by a warranty.

 

Don't get me wrong, I may change mine at 50,000 myself, but if GM says to wait until 100,000 then I would expect the GM dealer to speak the same language.

[Denali_Joe]

boo, that sucks. sounds like you handled it pretty good though! I had my transfer, tranny, & both differentials done at a non-dealer shop about 2 weeks ago, was $320. AFter a couple days there were a couple spots under it, called them up and dropped it off last friday. Good news, just some residual from the change. Bad news, they opened my hood into something and truck went into body shop on last Monday to get chips on hood fixed. I feel your pain!!

[[email protected]]

We need pics!!! Get a photobucket, upload em' there. And link them here.

[MaineRider]

Is your tuck an 09 like listed below you user name?

If so how many miles you got on her to have tranny fluid change done?

[RB`S Av]

sign up for a free photobucket account, then download your pictures there, then click on the picture you want and then click on img-code(copied) then go to where you want to put them (gm-trucks.com) and click and paste them.. easy to do..

[uchi]

they really should have offered you more than 50 bucks off. like i said above youre alot calmer than i am, im a dick and i qould have caused one hell of a shit storm in there if i wasnt given one hell of a sweet deal for the work done. make sure you get a rental car, youll need a car to commute with right?

 

last time i was at the dealer their maintenance board lists tranny fluid at 60 000 km. mine was just changed because of a leaky tranny pan gasket. although i doubt the dealership was smart enough to change the filter. because really that would make sense. lol.

[txab]

In my book, everything should have been free after fWONking up your truck. All your fluid costs were about $150. They should be kissing your ass.

[ColoradoSkiCountry]

Nothing in life is free. Even if they screwed up. Accidents happen, even when they shouldn't. Don't loose any sleep over it, let them have the chance to fix it. Why should they give you free service?

[flukehit]

I see the topic is an "off topic" now. Sorry about that.

Anyway, I will call them tomorrow and schedule an appointment for Monday morning drop off.

I'm gonna be honest with them right off the bat. I have high expectactions.

If it looks new, like it never happened than we're good. If it looks any different than it did before the misshap than they can order me a new bumper. I paid $391 for the services. And they threw in $200 on a prefered customer card. When I return for body work the Service Mgr said he would put another $125 on the card. I thought that was fair. I'll let you know how it all works out.