2014 Sierria - The first two weeks

[austingta]

Onstar is valuable if you lock yourself out, or have an accident. That's important. They will call the medics if you don't respond after an airbag deploys. I have AAA too, and I'll be keeping it.

[Sooperdave]

Dave,

Here is what the service order looked like... It almost could be French because it is quite difficult to understand. Whatever they did, the truck seems to be OK. It will take a while for me to really trust it, but it's still a rather nice truck... Knock on wood....

Ah I see. Terminal pins on connector weren't seated or bent apparently. Unfortunate but hopefully the correction to the issue.

[OnStar Advisor]

Zephyr, Dagwood2001, Ben R

 

I certainly understand your frustrations, and I would like to help in any way possible. Please send me a PM with your account number and/or full VIN, and I would be more than happy to address your concerns. Thank you! I look forward to hearing from you.

 

~Sara, OnStar Advisor

Social Media Team

[Andy Chabot]

Zephyr, Dagwood2001, Ben R

 

I certainly understand your frustrations, and I would like to help in any way possible. Please send me a PM with your account number and/or full VIN, and I would be more than happy to address your concerns. Thank you! I look forward to hearing from you.

 

~Sara, OnStar Advisor

Social Media Team

Sara,

I've had a week of these canned responses. You want to help? Get me my transcript. PERIOD. It's nice that GM cares enough to send these goodwill ambasadors into the forums, but all you really offer is cut and paste posts. I've answered three of these "employee" posts and have got absolutely no satisfaction. I got a link to a website to fill out a form, I got a e-mail I included in the original post telling me to send a subpoena. Seriously. AAA supplied me with the needed information within hours. You want a subpoena from a customer? This is a perfect example of when a company has too many employees with no accountability.