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order tracker

cat320

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cat320 Enthusiast

cat320

Posted
Posted

When do the report that the truck is done right after it leaves the line or do they manually have to place it in the computer. be nice to have web cams to see the trucks being built live .

Amiodynski Enthusiast

Amiodynski

Posted
Posted

My truck never showed up on Chevy's Web tracker.

therink Enthusiast

therink

Posted
Posted

I just ordered a GMC 3500HD Denali last week and can't even get the GM connect order tracking site to work. Says it is offline. What site/link are you using?

cat320 Enthusiast

cat320

Posted
  • Author
Posted

I go into chevy.com then click where it says owner on the top banner then scroll down to order tracker . i went in and got the link http://www.chevrolet.com/order-tracking.html

 

but all it says is it's qued for production i was told the week of the 10th and the work day must be over it's friday and still no change . if any body that i sent my order # did you see it go by this week ? a tall order i know when they make how many thousands of trucks

therink Enthusiast

therink

Posted
Posted

I just realized, chevy and GMC have separate order tracking sites. The gmc one doesnt work. I am getting updates via thee GMC website chat function but sort of a pain.

Kent2500 Enthusiast

Kent2500

Posted
Posted

For a Chevy 2500HD I ordered, the tracking system never worked. I finally did the chat/support link and asked about it and was told they knew it was down. The dealer can call a number for status. For my truck, it actually showed up on the dealer web site as "in transit" when it shipped.

cat320 Enthusiast

cat320

Posted
  • Author
Posted

For a Chevy 2500HD I ordered, the tracking system never worked. I finally did the chat/support link and asked about it and was told they knew it was down. The dealer can call a number for status. For my truck, it actually showed up on the dealer web site as "in transit" when it shipped.

I tried the chat they said a tpw of the 17th and my dealer said the 10th i asked if they knew where it was comming from but that part of info will happen monday when they open.

bruklnboy Enthusiast

bruklnboy

Posted
Posted

Pm the GM rep on here , Jennifer is great, get weekly updates automaticly, info usually up to date up until it leaves rail yard. Then you dealer will have better info. Just ordered my 2015 3500 chasis for hooklift saturday. Ordered a 1500 in the spring and the updates were helpful

cat320 Enthusiast

cat320

Posted
  • Author
Posted

Pm the GM rep on here , Jennifer is great, get weekly updates automaticly, info usually up to date up until it leaves rail yard. Then you dealer will have better info. Just ordered my 2015 3500 chasis for hooklift saturday. Ordered a 1500 in the spring and the updates were helpful

Can you link me to her ?

bruklnboy Enthusiast

bruklnboy

Posted
Posted

Can you link me to her ?

do a member search for GM Customer , and send them a message with your order number and state

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hey cat320 and everyone,

 

As bruklnboy has mentioned, we can provide order status updates. Just send us a PM with your order number and we'll be able to check for you. Also, feel free to reach out with any questions. We're happy to assist!

 

Sincerely,

Eddie A.

GM Customer Care

cat320 Enthusiast

cat320

Posted
  • Author
Posted

Hey cat320 and everyone,

 

As bruklnboy has mentioned, we can provide order status updates. Just send us a PM with your order number and we'll be able to check for you. Also, feel free to reach out with any questions. We're happy to assist!

 

Sincerely,

Eddie A.

GM Customer Care

Thanks i sent you a pm with the order number .

cat320 Enthusiast

cat320

Posted
  • Author
Posted

I called my dealer to see if they knew anything more and they said it is built and in the rail yard? still don't know where so order tracker still says waiting to be built . computers got to love them

  • 2 weeks later...
SMiller Senior Enthusiast

SMiller

Posted
Posted

The tracking system is a total joke, your dealer has all the updated codes as does GM, you can call either one and get the answer but using the tracking system will get you know where.

 

My truck still showed in transit 3 days after I took it home.

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