BBB and Lemon Law? Can anyone share their experience?

Bdkfl · June 24, 2015

Enough is enough. Our 2014 Silverado Rally 2 is back in the shop for the 5th time. We've been battling the vibration issues for 10k miles now. They've road forced the tires, replaced all four tires, rebuilt the differential (biggest improvement), changed the rear shaft, we've replaced a damaged rim and TWO magically damaged tires. We've replaced any damaged parts that aren't covered under warranty. Our dealer has been very good on working with us on trying to fix this issue, and have admitted that they have fixed a few of the trucks that have come in with our issue. Service manager also admitted they've changed everything they could think of on our truck. If it comes back after all this, and almost $1000 out of my pocket, with vibrations, I'm going to be going the BBB and Lemon Law route. I live in FL, I would appreciate any input any of you may have that have gone through this process. Is it best to team up with a lawyer? What does Chevy reimburse, do they always count miles, wear and tear? Thanks in advance for any advice you can share!

TJay74 · June 24, 2015

Why has the dealer not contacted GM and done the vibration analysis process yet? It is very specific and detail process that uses some specialized equipment to isolate and find the cause of the vibration. It is a well known and used process on the K2xx trucks.

Ruben Trevino · June 24, 2015

The BBB will not do jack shit for you, trust me I have been trying to open a case for over three months. The only luck I have had was through my local state attorney generals office

Ruben Trevino · June 24, 2015

The BBB will not do jack shit for you, trust me I have been trying to open a case for over three months. The only luck I have had was through my local state attorney generals office

Bdkfl · June 24, 2015

Why has the dealer not contacted GM and done the vibration analysis process yet? It is very specific and detail process that uses some specialized equipment to isolate and find the cause of the vibration. It is a well known and used process on the K2xx trucks.

No idea, maybe they don't have the equipment?

LongrangeLauber · June 24, 2015

There is talk on this thread about settling the cab cushions. Maybe the dealer can take a look at it and try it out for you. Believe it helped a couple people get the vibes out

http://www.gm-trucks.com/forums/index.php?/topic/153186-Shake-or-Vibration-Issues&do=findComment&comment=1642173

albe1234 · June 24, 2015

Five trips to dealership, numerous tire adjustments, new front shocks and a NEW rear end,

Went through the BBB procedure. Had 2 engineers from GM plus one on a speaker phone at the meeting. Felt kinda double teamed! Mediator drove my truck and could not feel any vibration. End of case.

As far as Lemon law, In Texas if the dealership gets you a loaner vehicle. those trips do NOT count.

So. I'm SOL

Al

Bdkfl · June 24, 2015

Rdnckhntr94, he prettying said they've done all they could. Maybe they've already looked at that and ruled it out?

Albe1234, sounds like they put you through the ringer! That's kind of what I'm afraid of, they brush it all off. BUT there are tons of people out there with NO vibration, so how can they says its normal!?! Here in FL its 3 tries or 14 consecutive days regardless of a loaner. We've been very patient with them!

nards444 · June 24, 2015

BBB isnt what it once was. BBB used to be the gold standard back before internet and social media. It mattered much more then as for consumers it really was one place to go to see past history. But now with the internet one can literally go to unlimited resources to look up a product. Manufactures know, and they dont spend time with BBB anymore it means little.

Crappy situation, best case is to work with the dealer and get it fixed or a buy back. Or even sorry to say, dump it.

patriot · June 24, 2015

I tried to LL my POS '97 Ranger for an intermittent complete cut in all engine power. Documented. Multiple trips to dealer for the same problem. Drove around with the dealer's OBDII data logger hooked up for days. Ford Engineering was contacted and admitted there's an issue. End result? No lemon buyback. I was stuck with that POS truck until I dumped for my new '02 Silverado. Switching to GM was a wonderful idea. I'll never look back. Ford can KISS MY ASS!

Bdkfl · June 25, 2015

I tried to LL my POS '97 Ranger for an intermittent complete cut in all engine power. Documented. Multiple trips to dealer for the same problem. Drove around with the dealer's OBDII data logger hooked up for days. Ford Engineering was contacted and admitted there's an issue. End result? No lemon buyback. I was stuck with that POS truck until I dumped for my new '02 Silverado. Switching to GM was a wonderful idea. I'll never look back. Ford can KISS MY ASS!

What state are you in? Luckily I have four service records that all state I've brought the truck in for "vibrations at highway speeds" and I can request one that I don't have bringing the count to 5 visits for this issue. Ill get a lawyer if it helps, but I'd like as much Input as possible.

Ron.s · June 25, 2015

BBB worked for me. I believe that most Lemon Laws require that the manufacturer gets one chance to fix. Your dealer can ask for a field engineer visit-that would satisfy the GM factory requirement. Or file your claim and let the process set up the factory involvement to satisfy the Lemon Law.

The BBB filing gets you a free hearing of arbitration that is binding with GM but not with you. Worst case you can still get an attorney. If it's obvious that you have a serious issue then GM might not let it go to arbitration-that's what happened in my case. Some of your success or failure will depend on; your ability to "prove the condition"; documentation; and the GM District Manager that calls the shots.

In my situation the BBB rep actually helped me when the District Manager refused to let me order a replacement when I couldn't find a comparable vehicle in stock. GM offered a cash buyout instead, I refused cash and finally got approval to custom order. BBB is a neutral party and in my case professional and thorough.

As in any situation involving humans there will be differing interactions and maybe results.

Bdkfl · June 25, 2015

BBB worked for me. I believe that most Lemon Laws require that the manufacturer gets one chance to fix. Your dealer can ask for a field engineer visit-that would satisfy the GM factory requirement. Or file your claim and let the process set up the factory involvement to satisfy the Lemon Law.

The BBB filing gets you a free hearing of arbitration that is binding with GM but not with you. Worst case you can still get an attorney. If it's obvious that you have a serious issue then GM might not let it go to arbitration-that's what happened in my case. Some of your success or failure will depend on; your ability to "prove the condition"; documentation; and the GM District Manager that calls the shots.

In my situation the BBB rep actually helped me when the District Manager refused to let me order a replacement when I couldn't find a comparable vehicle in stock. GM offered a cash buyout instead, I refused cash and finally got approval to custom order. BBB is a neutral party and in my case professional and thorough.

As in any situation involving humans there will be differing interactions and maybe results.

Thanks, were thinking that's what may happen to us. I had and can take more video of the vibrations for proof if they need it. They've acknowledged the vibrations in the service records and even wrote a lengthy explanation about the shaft and differential being out of whack and them feeling the vibrations as well. In most of my records they acknowledge the vibrations. BTW we got the truck back tonight and it's worse than before after we just paid $700 to change a "damaged" rim and tire at their request. We've given them more than 3 chances and they've worked very hard to find a solution to no avail. We've spent money out of pocket on things they say may effect it that aren't covered under warranty to show our good faith in wanting it fixed. Not sure what else we can do :/

Bdkfl · June 25, 2015

Oh BTW we purchased our truck Dec. 8 2014, brought it in for the vibrations at 9398 miles in The beginning of March, we now have 18442 still dealing with this. We use our truck all day, everyday. It's our office and we were planning on keeping it for the long haul. I can't trust that this truck will ever as reliable as my 99' 2500 Sierra. Very disappointed.

Ron.s · June 25, 2015

One more thought on your issue. You might talk with your dealer about wanting a replacement since they can't fix your truck.. His support will probably help as GM will talk to the Service Manager.

My dealer (after the fact) said that another solution would have been to ask for trade assistance from GM. If you could get $5-6000 trade assistance and move to a 2016 model then that might be something else to consider. If your dealer is willing to take your vehicle and ask for help it might be a win win for everyone. I have no clue about the amount GM might consider and what it would take to be fair for you but it's another possibility.