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BBB and Lemon Law? Can anyone share their experience?


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Posted

The service manager is definitely on our side as of right now.

One more thought on your issue. You might talk with your dealer about wanting a replacement since they can't fix your truck.. His support will probably help as GM will talk to the Service Manager.

My dealer (after the fact) said that another solution would have been to ask for trade assistance from GM. If you could get $5-6000 trade assistance and move to a 2016 model then that might be something else to consider. If your dealer is willing to take your vehicle and ask for help it might be a win win for everyone. I have no clue about the amount GM might consider and what it would take to be fair for you but it's another possibility.

The service manager is definitely on our side as of right now. We've been working with them are will continue to do so. Unfortunately we already took a hit when we traded in our 14' V6 Ram, but the handling on that thing was terrible. But, we took the hit because we knew it was just the way the truck was. Not the case with this truck, we love it but can't risk having serious troubles later. Can't take another hit either :/
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Posted

I have never experienced this, but if you are worried about the truck not being safe and needing to be lemon lawed it seems that putting an additional 10k miles on it doesn't help the cause imo. Why not tell the dealer they have had enough time, leave the truck with them get a rental and say fix it or I'm getting an attorney.

 

Like I said I don't have experience with this, but why would you drive a truck that isn't safe. Can't gm just say well how can it be bad if you have driven daily as your office for how ever long.

 

Surely by now with the laws each manufactorer has a process they go through?

Posted

The service manager is definitely on our side as of right now. The service manager is definitely on our side as of right now. We've been working with them are will continue to do so. Unfortunately we already took a hit when we traded in our 14' V6 Ram, but the handling on that thing was terrible. But, we took the hit because we knew it was just the way the truck was. Not the case with this truck, we love it but can't risk having serious troubles later. Can't take another hit either :/

Nobody wants to take hits. But like I said earlier sometimes it might be more cost effective to dump it, see if your dealer would help you on trade. Just a thought but LL and BB all take time which equates to money, and lawyers cost money as well. I know a guy who spent a better part of a year going through this, he was proud at the end as they gave him a new truck, it was a dodge. But he told me he spent 2-3 grand on attorneys, almost a thousand out of pocket making repairs, numerous trips to dealer,time on the phone, and lots of time without his truck. after factoring it all in he could have probably dumped it for the same cost with less headche, after i told him that and he thought about it, he wasnt so jubilent.

Posted

I have never experienced this, but if you are worried about the truck not being safe and needing to be lemon lawed it seems that putting an additional 10k miles on it doesn't help the cause imo. Why not tell the dealer they have had enough time, leave the truck with them get a rental and say fix it or I'm getting an attorney.

 

Like I said I don't have experience with this, but why would you drive a truck that isn't safe. Can't gm just say well how can it be bad if you have driven daily as your office for how ever long.

 

Surely by now with the laws each manufactorer has a process they go through?

 

It's no about not being safe now. It's about the fact that we shelled out the money on a GM vehicle to have something that lasts. With the way things are now this too will fall apart on me in 5 or 6 years. It's about reliability and getting what you thought you paid for.

 

Nobody wants to take hits. But like I said earlier sometimes it might be more cost effective to dump it, see if your dealer would help you on trade. Just a thought but LL and BB all take time which equates to money, and lawyers cost money as well. I know a guy who spent a better part of a year going through this, he was proud at the end as they gave him a new truck, it was a dodge. But he told me he spent 2-3 grand on attorneys, almost a thousand out of pocket making repairs, numerous trips to dealer,time on the phone, and lots of time without his truck. after factoring it all in he could have probably dumped it for the same cost with less headche, after i told him that and he thought about it, he wasnt so jubilent.

We filed the BBB autoline and we'll see where goes from there. Honestly, if they managed to fix it 100% and it rides "as smooth as glass" as I've heard so many other people say I would be just as happy. I just want something that will live up to the expectations I had when I bought a Chevy.
Posted

I am also in Florida.

 

Read the "lemon law" booklet you received when you purchased your truck. In the back there is a "Defect Notice" form that you need to fill out and mail to GM and to Pam Bondi's office. You can also call her office and speak with an attorney in the lemon law office if you need assistance or more information on the process. Keep all receipts and make notes of all conversations both at the dealer and on the phone. Give GM a reasonable amount of time to do a final repair attempt and then see what they offer you. If you do not like what their offer is than the next step it to file with BBB Autoline which will set up an arbitration hearing. I can tell you from experience that GM does not want to go through the BBB Autoline process and prefers to settle as a "Trade assist" or "buyback". Your best advocates are your service writer and service manager at your dealer who will be interviewed by GM after they receive your defect notice. Remain professional but firm with anyone you talk to. Also, they will try to blame the vibration on everything they can think of other than the fact that the truck is flawed. Be aware that the process will take 3-4 months after you file the defect notice until you get your truck replaced... if GM agrees to do so. They may try to get you to pay for "usage" (mileage) on the truck at a rate of $0.35-0.50 per mile, but remember, this is negotiable when doing a trade assist. At the end of the process I did not pay anything for mileage after originally being told that I would have to pay over $4,000.

 

Good luck, be patient, and remain professional but firm in your quest to get a replacement.

Posted

I am also in Florida.

 

Read the "lemon law" booklet you received when you purchased your truck. In the back there is a "Defect Notice" form that you need to fill out and mail to GM and to Pam Bondi's office. You can also call her office and speak with an attorney in the lemon law office if you need assistance or more information on the process. Keep all receipts and make notes of all conversations both at the dealer and on the phone. Give GM a reasonable amount of time to do a final repair attempt and then see what they offer you. If you do not like what their offer is than the next step it to file with BBB Autoline which will set up an arbitration hearing. I can tell you from experience that GM does not want to go through the BBB Autoline process and prefers to settle as a "Trade assist" or "buyback". Your best advocates are your service writer and service manager at your dealer who will be interviewed by GM after they receive your defect notice. Remain professional but firm with anyone you talk to. Also, they will try to blame the vibration on everything they can think of other than the fact that the truck is flawed. Be aware that the process will take 3-4 months after you file the defect notice until you get your truck replaced... if GM agrees to do so. They may try to get you to pay for "usage" (mileage) on the truck at a rate of $0.35-0.50 per mile, but remember, this is negotiable when doing a trade assist. At the end of the process I did not pay anything for mileage after originally being told that I would have to pay over $4,000.

 

Good luck, be patient, and remain professional but firm in your quest to get a replacement.

Thank you!!!! This is very valuable information! So did you get anywhere with the defect notice or did you have to eventually file with the BBB? Our service advisor and service manager at the dealership practically told us it's time to call GM. The guy that takes in the vehicles when you pull up for service asked us this last time if we were going to pick out a new truck yet. >.< Safe to say, for now, they've almost had as much of this mess as we have. Haha!

Posted

Thank you!!!! This is very valuable information! So did you get anywhere with the defect notice or did you have to eventually file with the BBB? Our service advisor and service manager at the dealership practically told us it's time to call GM. The guy that takes in the vehicles when you pull up for service asked us this last time if we were going to pick out a new truck yet. >.< Safe to say, for now, they've almost had as much of this mess as we have. Haha!

 

The service manager also encouraged me to file the defect notice after he tried to fix my truck on 5 separate trips to the dealer with no solution to the vibration problem. Filing the defect notice moves your complaint within GM from their customer service department (who frankly do nothing buy take your information and then send an email to someone at your dealer letting them know that you are not happy, etc) to the business resource center (BRC). The people at the BRC are the ones that compile all your information and present it to your area District Manager of Aftersales (DMA). The DMA is the person that has to sign off on your replacement, trade assist, buyback, etc. Good luck and be persistent. The whole process is worse than buying a new car and they will use all their slimy tactics to get you to give up and go away. Take good notes and ask for everything in writing. I was approved for a replacement and then they dragged their feet for 6 weeks after I picked out a new vehicle. After waiting about 5 weeks, I threatened to file with the BBB and then all of a sudden they sent me a settlement offer (to avoid BBB) which had me paying for usage (mileage) I refused and again threatened to file with BBB and within one hour had a call back from the BRC informing me that the usage had been waived. I picked up my new truck 2 days later.

  • 10 months later...
Posted

 

The service manager also encouraged me to file the defect notice after he tried to fix my truck on 5 separate trips to the dealer with no solution to the vibration problem. Filing the defect notice moves your complaint within GM from their customer service department (who frankly do nothing buy take your information and then send an email to someone at your dealer letting them know that you are not happy, etc) to the business resource center (BRC). The people at the BRC are the ones that compile all your information and present it to your area District Manager of Aftersales (DMA). The DMA is the person that has to sign off on your replacement, trade assist, buyback, etc. Good luck and be persistent. The whole process is worse than buying a new car and they will use all their slimy tactics to get you to give up and go away. Take good notes and ask for everything in writing. I was approved for a replacement and then they dragged their feet for 6 weeks after I picked out a new vehicle. After waiting about 5 weeks, I threatened to file with the BBB and then all of a sudden they sent me a settlement offer (to avoid BBB) which had me paying for usage (mileage) I refused and again threatened to file with BBB and within one hour had a call back from the BRC informing me that the usage had been waived. I picked up my new truck 2 days later.

 

Did you have to refinance again?

  • 4 months later...
Posted

For All of you who live in CT, the CT lemon law has bought back several Chevys and GMC trucks for the vibration issues. As we all know there is NO fix available. I keep hearing a fix is on the way but then it fails. I am currently working on getting mine bought back. 6 repairs and 47 days so far. They said they can't make it better, every time they try it just gets worse...

  • 2 weeks later...
Posted

Wow, there's allot of good information on this thread. And thank you Fishingbear as I have/had no idea how all this works.

Posted

Five trips to dealership, numerous tire adjustments, new front shocks and a NEW rear end,

Went through the BBB procedure. Had 2 engineers from GM plus one on a speaker phone at the meeting. Felt kinda double teamed! Mediator drove my truck and could not feel any vibration. End of case.

As far as Lemon law, In Texas if the dealership gets you a loaner vehicle. those trips do NOT count.

So. I'm SOL

Al

Same here in IL. Was for a different vehicle but same results. You will get nowhere with the BBB. Mine had a noise at start up and when the mediator was present the sound could be heard. When I got the findings a week later. It said the mediator child not hear anything. BS

Posted

Also do not mention the word "lawyer". The manufacturer will automatically stl answering and returning your calls. Then to move forward you have to retain a lawyer to do anything.

Posted

 

I purchased a completely loaded 2016 sierra 4x4 double cab tax title extended warranty everything out the door was pretty close to $60,000 Now when I test drove the truck I instantly noticed a vibration on the freeway the salesman told me that it was just a simple flat spot in a tire from sitting in the lot sounded reasonable to me he said don't worry it would be 100% fixed ! Well my truck that I've only owned for six weeks has now been back and fourth four times and the last time being for 10 days and the dealer has now put three sets of brand-new tires on the truck and a tested other miscellaneous things and it still has the same vibration and they are now telling me they don't know what the problem is that I'm going to have to deal with it ! So as of right now I am searching lemon law lawyers ! So if I was you I would stay as far away from any GM product that you can !!!!!!!!!

Posted

D

I purchased a completely loaded 2016 sierra 4x4 double cab tax title extended warranty everything out the door was pretty close to $60,000 Now when I test drove the truck I instantly noticed a vibration on the freeway the salesman told me that it was just a simple flat spot in a tire from sitting in the lot sounded reasonable to me he said don't worry it would be 100% fixed ! Well my truck that I've only owned for six weeks has now been back and fourth four times and the last time being for 10 days and the dealer has now put three sets of brand-new tires on the truck and a tested other miscellaneous things and it still has the same vibration and they are now telling me they don't know what the problem is that I'm going to have to deal with it ! So as of right now I am searching lemon law lawyers ! So if I was you I would stay as far away from any GM product that you can !!!!!!!!!

What state are you in?

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