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NAV Volume

sk

By sk
in Troubleshooting & Recalls

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sk Senior Enthusiast

sk

Posted
Posted

I have a 2015 LT with NAV. When I try to adjust the voice volume the lowest setting it will go to is 21. Sometimes this is too loud and I would like to get it lower without turning if off completely. I have tried adjusting it through the screen settings and also by turning the volume knob while she is speaking the directions but I can never get it to go any lower than 21. I talked to the GM Infotainment Team and they couldn't help. Is anybody else having this issue?

  • 2 weeks later...
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hello sk,

 

We’re sorry to hear you’re experiencing these voice navigation volume concerns. Have you addressed this with your preferred GM dealer? If not, we would be happy to reach out on your behalf. In order to do so, please send us private message with your VIN, current mileage, full contact details and dealership at your earliest convenience.

 

Kindly,

 

Anthony J.

GM Customer Care

sk Senior Enthusiast

sk

Posted
  • Author
Posted

Anthony,

 

Yes - I have been through 2 different dealers with it. I even dealt directly with the Techs on the GM Infotainment team and they were not able to help.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

I think you adjust the NAV volume while the voice is actually talking.

sk Senior Enthusiast

sk

Posted
  • Author
Posted

Read my post - I tried that. You can adjust it 2 different ways:

  • Through the "Voice" settings in the NAV/DIC
  • By turning the volume knob while she is speaking directions

I did both and it still only goes down as low as 21.

Sir Dan Enthusiast

Sir Dan

Posted
Posted

I realized this recently as well. Why would they have the default lowest volume setting up so high? Startles me sometimes and it's hard to even have a conversation in the vehicle while she's talking. Another GM fail.

dc1515 Enthusiast

dc1515

Posted
Posted

I agree guys with lack of being able to turn it down past 21. I actually just turned the voice off so I can still have a conversation and listen to music

sk Senior Enthusiast

sk

Posted
  • Author
Posted

Good to know it's not just me. I have an appointment next week for some other issues and I'm going to have them look into it. Also GM Customer Service on these forums has opened a case for me. I also have a phone number for the Infotainment Team and will bug them about it (AGAIN!!)

  • 3 years later...
Teutonics Enthusiast

Teutonics

Posted
Posted

Any updates on this?  My 2018 won't go lower than 24, which I'm assuming is even louder than 21...  ?

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