Need to vent about GM Certified Pre-Owned Warranty

[Matt_]

So just a quick update. After a few more conversations my issue was getting elevated to the regional manager, but it would be a few days before a decision would be made. Called them up and said I'll pick my truck up Monday since I don't want it sitting there while this drags out. Got a call back a few hours later saying it's all taken care of, everything's covered and it'll be ready Monday.

 

Maybe the headlights are considered critical for safety so they're covered for liability reasons?

[Mikeb52r]

That is great news! Glad to hear they aregoing to take care of you.

[SILVER SLED]

Good to here.

[O_J_Simpson]

So just a quick update. After a few more conversations my issue was getting elevated to the regional manager, but it would be a few days before a decision would be made. Called them up and said I'll pick my truck up Monday since I don't want it sitting there while this drags out. Got a call back a few hours later saying it's all taken care of, everything's covered and it'll be ready Monday.

 

Maybe the headlights are considered critical for safety so they're covered for liability reasons?

They were covered because it was a well known manufacturing defect.

[SILVER SLED]

They were covered because it was a well known manufacturing defect.

They may have had a defect, and replace a bunch of them under warranty when vehicles were under the 3/36 bumper to bumper warranty, but there is no warranty extension/special policy on them. I can't believe they were covered under certified. The dealership probably, maybe have good willed them after mistakenly ok'd the headlight repair.

[Matt_]

They called me up the day I dropped it off and said they had to wait until the following day to verify if they were covered. So they definitely checked something...

 

The certified bumper to bumper is supposed to cover everything the original bumper to bumper covers (but for only 12 months). After that it's only the powertrain warranty extension

[dirtfan21]

Glad it sounds like they will be taking care of the issue. I myself have had several CPO trucks and GM has covered several items under warranty, never had a bad taste in my mouth yet. I, like you, am very surprised that this item "isn't covered" under bumper to bumper extension. But then again, my mother's throttle position sensor was not covered under powertrain warranty on her equinox a few years back. That baffled me...

 

What always makes me laugh is the time that has been spent by GM employees to review your claim has probably coast the company quadruple what the original repair would have.