Onstar Shop and Marketplace App

[Rocz3cqg]

I bought a 2019 Silverado High Country with the Infotainment 3 Premium with Navigation on Sept 13. I had the various Apps in the APP drawer

such as Audiobooks, News Items, Weather. Sports etc. Now the truck is suppose to come with the Shop App [catalog of third party apps] which allows

you to download the Marketplace App if it is not pre-installed already. Everything I have read points to the fact that these Apps should be available for

this truck. So I call Onstar and get pass from the initial contact to the Infotainment Techs to the Connect Techs. The Connect Org agrees that these Apps

should be on the truck and they escalate it up to the Onstar Techs. The Connect group states that the Onstar Techs are an Offline group and there is no way

to contact them other then by email. They state that the Onstar Tech group should contact me within 5 to 9 days. Meanwhile I hear from other owners with the same problem.

So I visit my dealership and they receive the same information. We tried to find another vehicle that was in full operation to compare, but we had no luck.

Meanwhile I hear nothing from Onstar, resulting in my attempt to call and find out what the status of my trouble call is. Everytime I call in and they promise to escalate the

manner upward, which results in my trouble ticket being re-queued and the timeframe resets. I finally got a hold of someone who realized they have a supervisor who could send an email

to the Onstar Tech group telling them to contact me. Well that was 5 days ago, and before I try again, I thought I'd ask this forum if anyone else has the Shop or Marketplace App on their Silverado

and if it was preinstalled or what they did to get the Apps. Thanks.

 

Oct 18 2018

Talked to the Infotainment Product Manager after finding him on Youtube and he stated that the new Apps Drawer is the old Shop App. The Marketplace App will be downloaded before years end.

Edited October 18, 2018 by Rocz3cqg

[Jeffro19]

I was just about to start a thread about this same thing. I don’t have the shop icon or marketplace icon either. So they said it will automatically download to our new 2019 trucks by years end? I called them to a few times and no one could help me either. 

[Bobbigboy]

I believe I went to the menu and checked the update availability.. The update showed  on the screen and proceeded to update the system software.   You have to have network. ( WiFi ) activated on the vehicle.

 

Now have an Exxon app and Shell app to purchase gas.  There are a few others you can activate.  

[Jeffro19]

 

On 11/3/2018 at 2:08 AM, Bobbigboy said:

I believe I went to the menu and checked the update availability.. The update showed  on the screen and proceeded to update the system software.   You have to have network. ( WiFi ) activated on the vehicle.

 

Now have an Exxon app and Shell app to purchase gas.  There are a few others you can activate.  

Do you have a 2019 truck? I need to check mine then. Can you post a screen shot of the marketplace app on your radio. 

[cbpagent72]

I bought a 2019 Silverado High Country with the Infotainment 3 Premium with Navigation on Sept 13. I had the various Apps in the APP drawer
such as Audiobooks, News Items, Weather. Sports etc. Now the truck is suppose to come with the Shop App [catalog of third party apps] which allows
you to download the Marketplace App if it is not pre-installed already. Everything I have read points to the fact that these Apps should be available for
this truck. So I call Onstar and get pass from the initial contact to the Infotainment Techs to the Connect Techs. The Connect Org agrees that these Apps
should be on the truck and they escalate it up to the Onstar Techs. The Connect group states that the Onstar Techs are an Offline group and there is no way
to contact them other then by email. They state that the Onstar Tech group should contact me within 5 to 9 days. Meanwhile I hear from other owners with the same problem.
So I visit my dealership and they receive the same information. We tried to find another vehicle that was in full operation to compare, but we had no luck.
Meanwhile I hear nothing from Onstar, resulting in my attempt to call and find out what the status of my trouble call is. Everytime I call in and they promise to escalate the
manner upward, which results in my trouble ticket being re-queued and the timeframe resets. I finally got a hold of someone who realized they have a supervisor who could send an email
to the Onstar Tech group telling them to contact me. Well that was 5 days ago, and before I try again, I thought I'd ask this forum if anyone else has the Shop or Marketplace App on their Silverado
and if it was preinstalled or what they did to get the Apps. Thanks.
 
Oct 18 2018
Talked to the Infotainment Product Manager after finding him on Youtube and he stated that the new Apps Drawer is the old Shop App. The Marketplace App will be downloaded before years end.

I'm in the same boat as you with my 2019 LTZ

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[Pyrojodge]

Yep, got the run around also... Nothing new for me either...

[Jeffro19]

Yeah I’m still waiting on the marketplace app to show up also. I thought these last over the air updates would have it but I guess not. Hopefully we will see it before years end. 

[Blee]

Still waiting on the Pandora app. 

[RaulCe]

Has anyone figured this out?  I have a 2020 Silverado 1500 and still not marketplace.   OnStar doesn't know anything about it and the dealer doesn't know either.  If it's out what's the process to get it installed in the infotainment.