Ugh... dealer cracked my windshield.

Loco-diablo · March 9, 2019

So I brought my 2017 midnight edition in for some basic maintenance. Just an oil change and tire rotation. I also asked them to replace my wiper blades. I waited while it was being serviced.

I left the dealership and went to work.

On my way home from work 8 hours later I noticed my windshield was cracked right where the end of the wiper arm (passenger side)meets the glass. They must have had the blade removed at which point the arm must have snapped down on the windshield cracking it. The crack must have spread while the truck was sitting in the cold at my work parking lot because I didn’t see it initially after the service was completed.

I called around 5:00 immediately after noticing it. The service managers had left for the night. I’m expecting a call on Monday. I have zero deductible glass insurance but I feel that the dealership should replace it without me involving my insurance.

Piss me off...

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rah7777777 · March 9, 2019

Long story short, When I was a young tech in training (mercedes) I cracked a window doing a set of wipers too haha.

I've changed dozens and dozens of wiper blades before then.... But one of lifes little stabs in the back, as soon as I start working at a nice dealership.... snap crackle and pop! I reported it immediately and it was replaced real quick in my stall by one of the glass guys at the dealer. I'm sure they told the customer, but he didnt have to pay or file anything. The repair was 100% on our side.

You can bet, i've never done it again! haha. I havent even worked in a dealer in 10 years, but every time Ive done blades since, I take extra caution in holding that wiper arm.

But when I did it back then, it cracked the glass side to side on the spot. There wasnt a little chip or crack. The wiper arm springs were stout!

Good luck! If its a good dealer, they will take care of you with zero issues.

CCGMC · March 9, 2019

This is the exact reason my cars/trucks never enter a dealership for any service. You turn those keys over to them you never know what’s going to happen. The reality is is that your car means nothing to them and they will never take the same care of it the owner would.

Oil change and tire rotation? Take a couple of

hours on a Saturday and do it yourself.

Sorry to hear about your troubles. let us know

how they handle it.

Loco-diablo · March 10, 2019

Oil change and tire rotation? Take a couple of
hours on a Saturday and do it yourself.

Sorry to hear about your troubles. let us know
how they handle it.

Understood, but I’m at a place in my life where laying under a vehicle in my driveway and doing maintenance days are over. Especially since I get free oil changes and tire rotations for as long as I own the vehicle.

I’ll let it known how they handled it.

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Loco-diablo · March 11, 2019

UPDATE:

Dealer is replacing the windshield on their dime.. apologizing up and down.

I’m happy with their handling of the situation.

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Sierra Dan · March 11, 2019

It's just a shame the " Tech " did not report it and be upfront when it happened.

Loco-diablo · March 11, 2019

It's just a shame the " Tech " did not report it and be upfront when it happened. [emoji20]

So was the manager.. he said that they don’t get penalized for mistakes like that. The tech might have not seen it.. crack was very small initially, but of course spread like crazy after a few hours.. by Sunday it traveled across the whole windshield

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tbarn · March 12, 2019

I worked on 12-1400 vehicles a year. Bumps and bruises are going to happen. The oil change guy should have reported it. I'm sure he knew. I always let the service manager know no matter how small I thought the issue was. Let them deal with it. If you are any good it won't matter other than a guilty feeling. If you suck, you won't be around long anyway.