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Question about bumper to bumper warranty dealer issue

turboolds77

By turboolds77
in Ask A GM Technician

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turboolds77 Enthusiast

turboolds77

Posted
Posted

2017 sierra denali 26k miles, had some warranty work done, tri step motor replaced, oil leak, transmission flush and recall, and my brakes sound like the calipers were making a creaking noise when you press the brake pedal. All work done but they charged me $180 in labor to lubricate caliper pins, remove rust, sounds like bullshit to me. Low and behold still creaks and now brake pedal is hard. Is that right for dealer to charge labor 2 hours? Im gonna bring back definetly

 

 

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Doug_Scott Senior Enthusiast

Doug_Scott

Posted
Posted
14 hours ago, turboolds77 said:

 

2017 sierra denali 26k miles, had some warranty work done, tri step motor replaced, oil leak, transmission flush and recall, and my brakes sound like the calipers were making a creaking noise when you press the brake pedal. All work done but they charged me $180 in labor to lubricate caliper pins, remove rust, sounds like bullshit to me. Low and behold still creaks and now brake pedal is hard. Is that right for dealer to charge labor 2 hours? Im gonna bring back definetly

 

 

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Is your truck still under the 3 year 60k (Canada) warranty?  By miles you are, but you may be out by time.  If not, I would have been some pissed off if that was presented to me if they did not get my permission prior doing the work.  Personally 2 hours to only service the front brakes is a bit excessive.  But, now that I think of it, does your truck have disc brakes on the rear end?

If they are still making the noise, make sure you know exactly how to have the noise occur, then take the truck, you insist on taking the service writer out in your truck and teach him how to make the noise in the brakes,  Getting your truck back with a high hard one is not something to complain about, 4 wheel disc brakes are notorious for not having a high, hard brake pedal and can get expensive to get one,

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
1 hour ago, turboolds77 said:

Im in the us, it is still under bumper to bumper. Im bringing in tomorrow and gonna raise hell with service writer its bullshit.


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Was there a reason/description on your invoice as to why you were charged?

 

Are they trying to get you on a "normal wear" item?

turboolds77 Enthusiast

turboolds77

Posted
  • Author
Posted

Rust buildup on slides disassemble rear brakes clean and lube slides lube pads reassemble and flush fluid in rear calipers, lol still does the same noise


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